Customer Service Data Entry
Resume:
Alexa Watts
E-mail: ***********@*****.***
OBJECTIVE
It is my desire to bring my talents, skills and life experiences to a place of business where I will work with dedication towards the success of the company.
PROFESSIONAL QUALIFICATIONS
•Exceptional interpersonal skills
•Substantial experience with the public both face-to-face and via telephone
•Notable communication and organizational skills
•Work well independently; resourceful, independent thinker
•Team player
•Work well under pressure and with deadlines
•Proficient in MS Word, basic MS Excel, MS Outlook 10-Key, data entry
•Strong multi-tasking abilities, high energy individual
EDUCATION Graduate of Pocola High School, Pocola, OK, May, 2012
PROFESSIONAL EXPERIENCE
Lowes, CSA, OPE, Oxford, AL, January 2022- Current
Fulfil online orders, operating heavy equipment, guest satisfaction and service, cleaning and organization, safety walks, cycle counts, down stocking and IRP’s, loading/unloading product.
Personal Shopper, Curbside, H-E-B (Grocery) Midland, TX, March 2020 to February 2021
•Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen or perishable foods cold or fresh.
•Followed application instructions closely and reviewed deliveries to minimize errors.
•Maximized hourly rate by organizing shopping trips and planning efficient routes.
•Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
•Cultivated close relationships with customers, built loyal clientele and went extra mile in deliveries. Including doing no contact delivery and helping older customers put groceries away.
•Satisfied customers with quick, accurate service under tight deadlines.
•Exceeded costumer expectations consistently as evidenced by highest feedback ratings, frequent repeat costumer and increasely high tips.
•Maintained safety by quickly responding to alarms and investigating disturbances.
Accounts Payable Clerk, Permian Services Co., LLC, Midland, TX, December 2018 to March 2020
•Responsible for issuing PO’s as needed, in person and via telephone
•Responsible for printing all AP related documents (invoices and statements) sent to AP email account daily, working them, vouching invoices with proper accounting dates and coding them with proper GL expense accounts
•Responsible for vouching (data entry) all invoices (PO’s and Non PO invoices) into Wolfepak
•Responsible for vouching (recording bank drafts and Manual Checks) entering into Wolfepak, assigning E-check or check number as required
•Prepare Open Items Reports to prepare obtain approval and request funds transfer to cover recommended weekly check run totals
•Prepare and Issue checks for accounts payable check runs to issue payment to our vendors as reviewed and approved by management
•Print AP reports (Outstanding Items, Check Register and Coding reports) for management review
•Responsible for scanning all paid invoices into the vendor electronic files for retention
Accounting Associate, Accounts Receivable, Gravity Oilfield Services, Midland, TX, November, 2017 to June, 2018
•Accounts Receivable
•Primarily focused on Billing, Invoicing and Submitting EDI
•Proficient in TrakQuip, NETSUITE and Open Invoice
•Responsible for communicating with 5 different branches in ensuring tickets and invoices are completed within the requested time frame as well as end-of-month time frame
Front Office Coordinator/Administrative Assistant, Express Employment Professionals, October, 2016 to October, 2017.
•Responsible for greeting visitors, applicants and potential clients while administering skills evaluations and assisting with interviews and computer testing
•Supported 8-10 members of the Express internal staff in two separate Express offices daily including but not limited to monitoring phone/e-mail messaging, ordering all office supplies, dealing with outside vendors
•Managed/distributed daily mail, confidential documents, and other various information for applicants and internal staff on a daily basis
•Monitored the office appearance always making sure that the staff and all incoming guests were supported at all times.
Customer Service Representative, Home Depot, Jonesboro, AR, August, 2015 – September, 2016
•Provided excellent customer service associated with sales, returns, monetary transactions, training and overseeing guest satisfaction
REFERENCES AVAILABLE UPON REQUEST
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