Magela Gonzalez

Saint Augustine, FL *****

adzehr@r.postjobfree.com

+1-480-***-****

Outgoing cocktail waitress with experience in fine dining. Focused and hardworking team member knowledgeable in food safety and sanitation guidelines. Commended for having a solid attendance record and delivering exceptional customer service. Authorized to work in the US for any employer

Work Experience

Chiropractic Assistant

Hartley Chiropractic and Scoliosis Center - Saint Augustine, FL May 2023 to August 2023

• Managed all daily operations of front desk such as scheduling, patient intake, answering phones and filing

• Greeting and checking in clients

• Verifying and billing insurance and billing clients

• Managing client files

• Checking in and out chiropractic supplies and equipment

• Record patients weight and height

• Take posture screenings and edit points

• Contact previous and current patients about their treatment plan

• Send letters, emails, and texts to remind patients of their appointments, and treatment plan they will be undergoing and their billing statements

• Update 6 week averages for the clinic once a week Photographer/Sales Associate

Leonard's Photography and Publishing - Saint Augustine, FL January 2023 to May 2023

• Set up photography equipment. Using a DSMR camera

• Approach different tables at the restaurant asking if they’d like a picture taken of their group.

• Replace printer paper and ink

• Edit pictures using a photoshop program.

• Log amount of pictures were taken, sold, and discarded.

• Go back to the tables to sell the pictures to the customers to take payment. Cocktail Server

The Rose Garden - Phoenix, AZ

August 2022 to December 2022

• Served alcoholic and non-alcoholic beverages in bar environment.

• Greeted new customers, discussed specials and took drink orders.

• Built solid rapport with many frequent patrons to cultivate guest loyalty.

• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.

• Determined customer preferences to suggest appropriate cocktails and increase sales.

• Maintained high levels of bar safety by closely monitoring guests' conditions and discontinuing service or asking patrons to leave.

Server

Collins bros. Chophouse - Phoenix, AZ

July 2022 to August 2022

• Serving food and beverages while maintaining high quality formal table service.

• Ensured proper presentation and preparation of food products and beverages in an appealing way.

• Organized large parties reservations and special requests efficiently and accurately.

• Resolved complaints quickly and efficiently while keeping the customer’s best interests in mind. Cocktail Waitress

River & Fort Restaurant & Roof Top Lounge

March 2022 to June 2022

• Upheld food handling laws and verified identification before serving alcohol.

• Took drink orders from tables and bar area and relayed to bartenders.

• Maintained tidiness and organization throughout bar area.

• Suggested cocktail choices based on customer preference, daily specials and inventory availability.

• Created rapport with new and returning patrons to foster guest satisfaction.

• Recommended and served alcoholic beverages to patrons during high-volume shifts.

• Cleaned tables after service and quickly resetting supplies to maintain restaurant and service flow. Lead Hostess

River & Fort Restaurant & Roof Top Lounge

February 2022 to June 2022

• Cultivated positive guest relations by managing information and orchestrating speedy seating.

• Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.

• Assigned patrons to tables suitable for needs and restaurant section rotation.

• Answered customer questions about hours, seating and menu information.

• Supported servers, food runners and bussers with keeping dining area ready for every guest.

• Collected information from arriving customers to seat groups or place them on waitlist.

• Documented reservations and communicated changes to guests. Education

Associate's degree

Saint Johns River State College - Saint Augustine, FL January 2022 to Present

High school diploma

St. Augustine High School

2020

Skills

• Guest relations

• Spanish (10+ years)

• Phone etiquette

• Serving

• Customer service

• Retail Sales

• Cash Handling

• Cleaning

• Food safety

• Sales

• Patient monitoring

• Host/hostess experience

• Restaurant experience

• Food handling

• Organizational skills

• Busser

• Guest Services

• Photography

• Merchandising

Certifications and Licenses

Food Handler Certification

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