Customer Service Team Member
Resume:
Magela Gonzalez
Saint Augustine, FL *****
*********@*****.***
Outgoing cocktail waitress with experience in fine dining. Focused and hardworking team member knowledgeable in food safety and sanitation guidelines. Commended for having a solid attendance record and delivering exceptional customer service. Authorized to work in the US for any employer
Work Experience
Chiropractic Assistant
Hartley Chiropractic and Scoliosis Center - Saint Augustine, FL May 2023 to August 2023
• Managed all daily operations of front desk such as scheduling, patient intake, answering phones and filing
• Greeting and checking in clients
• Verifying and billing insurance and billing clients
• Managing client files
• Checking in and out chiropractic supplies and equipment
• Record patients weight and height
• Take posture screenings and edit points
• Contact previous and current patients about their treatment plan
• Send letters, emails, and texts to remind patients of their appointments, and treatment plan they will be undergoing and their billing statements
• Update 6 week averages for the clinic once a week Photographer/Sales Associate
Leonard's Photography and Publishing - Saint Augustine, FL January 2023 to May 2023
• Set up photography equipment. Using a DSMR camera
• Approach different tables at the restaurant asking if they’d like a picture taken of their group.
• Replace printer paper and ink
• Edit pictures using a photoshop program.
• Log amount of pictures were taken, sold, and discarded.
• Go back to the tables to sell the pictures to the customers to take payment. Cocktail Server
The Rose Garden - Phoenix, AZ
August 2022 to December 2022
• Served alcoholic and non-alcoholic beverages in bar environment.
• Greeted new customers, discussed specials and took drink orders.
• Built solid rapport with many frequent patrons to cultivate guest loyalty.
• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
• Determined customer preferences to suggest appropriate cocktails and increase sales.
• Maintained high levels of bar safety by closely monitoring guests' conditions and discontinuing service or asking patrons to leave.
Server
Collins bros. Chophouse - Phoenix, AZ
July 2022 to August 2022
• Serving food and beverages while maintaining high quality formal table service.
• Ensured proper presentation and preparation of food products and beverages in an appealing way.
• Organized large parties reservations and special requests efficiently and accurately.
• Resolved complaints quickly and efficiently while keeping the customer’s best interests in mind. Cocktail Waitress
River & Fort Restaurant & Roof Top Lounge
March 2022 to June 2022
• Upheld food handling laws and verified identification before serving alcohol.
• Took drink orders from tables and bar area and relayed to bartenders.
• Maintained tidiness and organization throughout bar area.
• Suggested cocktail choices based on customer preference, daily specials and inventory availability.
• Created rapport with new and returning patrons to foster guest satisfaction.
• Recommended and served alcoholic beverages to patrons during high-volume shifts.
• Cleaned tables after service and quickly resetting supplies to maintain restaurant and service flow. Lead Hostess
River & Fort Restaurant & Roof Top Lounge
February 2022 to June 2022
• Cultivated positive guest relations by managing information and orchestrating speedy seating.
• Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
• Assigned patrons to tables suitable for needs and restaurant section rotation.
• Answered customer questions about hours, seating and menu information.
• Supported servers, food runners and bussers with keeping dining area ready for every guest.
• Collected information from arriving customers to seat groups or place them on waitlist.
• Documented reservations and communicated changes to guests. Education
Associate's degree
Saint Johns River State College - Saint Augustine, FL January 2022 to Present
High school diploma
St. Augustine High School
2020
Skills
• Guest relations
• Spanish (10+ years)
• Phone etiquette
• Serving
• Customer service
• Retail Sales
• Cash Handling
• Cleaning
• Food safety
• Sales
• Patient monitoring
• Host/hostess experience
• Restaurant experience
• Food handling
• Organizational skills
• Busser
• Guest Services
• Photography
• Merchandising
Certifications and Licenses
Food Handler Certification
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