Employee Benefits Operations Management

William L. Walton

**** ******* ****** *********, ***** Carolina 28216

Telephone: 704-***-**** Email: adzehq@r.postjobfree.com

OPERATIONS MANAGEMENT PROFESSIONAL

PROFILE

Highly accomplished and experienced operations management professional with a record of successfully executing mission-driven projects in the healthcare industry. History of delivering cost savings, outcomes-based performance, and strategic flexibility to provide a competitive advantage for the organization. Goal-oriented and dedicated to personal growth and improved performance. Able to work well in high-pressure situations. Quick learner with excellent communication, organizational, and interpersonal skills. Adept strategist who transforms strategic plans into revenue generating solutions. Continuously benchmarks to ensure performance improvement on key process indicators and organizational objectives. A builder of high-performance teams with the experience of managing a large group of employees. Focused and motivated, able to work both independently and collaboratively in various settings.

PROFESSIONAL EXPERIENCE

2019-Present Senior Benefit Advisor, GoHealth Insurance, Charlotte, North Carolina

Develop relationship with Medicare Beneficiaries to provide advisory leadership in improving their healthcare options. Working with several carriers including United Healthcare, Aetna, Blue Cross Blue Shield, WellCare, Humana, Anthem & Cigna to provide support & sales advise. Serving Medicare Beneficiaries in Texas, North Carolina, South Carolina, Georgia, Washington DC, Maryland, Arkansas, New Hampshire, New York, Missouri, Oklahoma, New Mexico, Nevada, Connecticut, Virginia, Kentucky, Ohio & Iowa. Annual revenue steam of $500K.

2010-2019 Worksite Marketing, Director, NC Mutual Life Insurance, Durham, North Carolina

Managed relationships with twenty-two corporate partners, serving as a point of contact for all activities. Worked with various state government agencies to compete on state contracts in the MidAtlantic region. Assumed dormant territory and grew revenue 25% annually. Worked in a satellite office in the Charlotte community to grow the company in the state's largest metropolitan area. Met with Charlotte area community leaders, serving on boards and volunteering to establish the NCM's commitment to the community.

EDUCATION

1981 Bachelor of Science, Economics; Business Minor, North Carolina A&T State University, Greensboro, NC

PROFESSIONAL AFFILIATIONS

•C. W. Williams Community Health Center (Chairman of the Board)

•Brothers Big Sisters of Charlotte

•National Association of Life Underwriters

•National Association of Employee Benefits

•NAACP

•Kappa Alpha Psi Fraternity

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