Patricia

Merritt

***** ********* **,

Helendale, CA 92342 C:

520-***-****

adzeha@r.postjobfree.com

OBJECTIVES To seek a position that will

utilize my 25 years if my professional experiences of various jobs in the military environment. In the United States and Abroad. Well-trained customer service, bringing experience in running registers, organizing stock and assisting customers with knowledgeable support. Efficiently retrieve and move product to complete customer sales. Dedicated to giving every guest exceptional service. Cheerful and upbeat professional with history of exceeding customer service expectations. Calm and composed in stressful situations and capable of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Honest individual with exceptional people skills and physical capabilities. Familiar with different brands, prices and ingredients. Committed to maintaining positive, friendly relationships with customers. Personable and dedicated Customer Service Representative with extensive experience in warehouse industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Skills

• Microsoft Outlook, Word, Excel & PowerPoint

reprogramming

• Window computers

• Worked classified and unclassified jobs

throughout the military

• Cash register

• Cash

• Register

• Credit

• Customer satisfaction

• Customer service

• Debit

• Special events

• Excel

• Office

• Microsoft Outlook

• Window

• Word

• Next

• Sales

• Telephone

• Website

• Customer assistance

• Bagging proficiency

• POS system operations

• Restocking products

• Merchandise stocking

• Cart returns understanding

• Microsoft Office expertise

• Credit card payment processing

• Shipping and receiving understanding

2

Experience

05/2021 - 05/2022

Driver / JB Hunt Transportation, CA

• Delivered goods to the 99cent stores and worked for the Intermodel account

• Did Pre-trip and Post trip inspections on Tractor and Trailer

• Demonstrated professional conduct with clients and families do deliver outstanding customer service

• Had BOL signed by the receiving customers

• Turned Paperwork in on a timely manner

01/2018 – 06/2019

Driver / Lyft, Victorville, CA

• Planned optimal routes to minimize delays and maximize time efficiency

• Transported clients from residences to appointment locations

• Demonstrated professional conduct with clients and families do deliver outstanding customer service

• Helped passengers on and off vehicles and stowed luggage securely to prevent damage

• Interacted with customers pleasantly to meet needs and drive satisfaction 05/2016 – 06/2019

Driver / Uber, Victorville, CA

• Demonstrated professional conduct with clients and families do deliver outstanding customer service

• Transported clients from residences to appointment locations

• Planned optimal routes to minimize delays and maximize time efficiency

• Helped passengers on and off vehicles and stowed luggage securely to prevent damage

• Inspected vehicle before and after every trip to assess performance and maintenance requirements

09/2018 – 11/2019

Warehouse Associate/ Walmart, ECom, Chino, CA

• Maintained accurate and current order and shipment forms, inventory documentation and customer records

• Carried out duties within fast-paced retail environment, providing organized stocking methods and plans

07/2016 – 09/2016

Patch Cutter/ Action Embroidery Corporation, CA

• Delivered an exceptional level of service to each customer by listening to concerns and answering questions

• Cut patches for different companies

• Made patches for the military and different types of law enforcement 08/2015 – 03/2016

3

Fulfillment Associate/ Amazon Fulfillment Center, CA

• Gathered and organized merchandise for distribution in appropriate envelopes, boxes or pallets

• Coordinated with other associates on day-to-day work activities to drive productivity and achieve operational objectives

• Accepted, processed and filled orders quickly and accurately

• Operated hand-held scanners to track merchandise throughout fulfillment process 4

02/2015 – 05/2015

Sales Associate/ Home Depot, Barstow, CA

• Retained product, service and company policy knowledge to serve as resource for both coworkers and customers

• Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items

• Offered product and service consultations and employed up-selling techniques

• Assisted customers by finding needed items and checking inventory for items at other locations

• Processed orders through system and coordinated product deliveries

• Recommended merchandise to customers based on needs and preferences

• Recommended optimal merchandise based on customer needs and desires

• Stocked shelves and supplies and organized displays to focus customer attention on specific items

09/2014 – 10/2014

Administration Aid, Warehouse Clerk/ ROV, San

Bernardino, CA

• Verified and challenged signatures on voter’s envelopes using the program on an office computer

• Matched and compared the signature that was on the computer to the one on the envelope

• Updated the signature that was on file in the computer, packed boxes so they could be shipped to the appropriate departments in the warehouse

10/2013 – 03/2014

Store Sales Checker/ DFAS Commissary, FT Irwin, CA

• Worked closely with front-end staff to assist customers

• Processed efficient and accurate cash, check, debit and credit card payments using Point-Of- Sales system

• Maximized customer satisfaction by assisting customers complete purchases, located items

• Helped customers locate and select appropriate merchandise throughout the store 08/2013 – 11/2013

Sales Associate/ Mohsen Oil Inc #5, Yermo, CA

• Stocked shelves, greeted customers as they came into the gas station, ran a sales register for ringing up gas and snacks

• Authorized gas pumps, counted cigarettes, and reconciled the cash drawer at the end of my shift

• Used a register system to ring up customer purchases, processed payments and issued receipts

• Recommended merchandise to customers based on needs and preferences

• Stocked shelves and supplies and organized displays to focus customers attention on specific items

5

04/2012 – 06/2013

Sales Associate/ AAFES, FT Irwin, CA

• Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items

• Offered product and service consultations and employed up-selling techniques

• Processed orders through system and coordinated product deliveries

• Sold various products by explaining unique features and educating customers on proper application

• Assisted customers by finding needed items and checking inventory for items at other locations

• Helped customers sign up for loyalty programs and submitted completed paperwork

• Stocked shelves and supplies and organized displays to focus customer attention on specific items

• Recommended merchandise to customers based on needs and preferences

• Readied merchandise for sales floor by marking items with identifying codes and accurate pricing

01/2012 – 02/2012

Recreation Associate/ Memorial Fitness Center, FT Irwin, CA

• Developed events and programs in consideration of needs, abilities and interests of participants

• Maintained facilities, grounds and equipment to ensure community safety and attract attention

• Planned, organized, facilitated and promoted diverse recreational programs

• Set up decorations, equipment and food service stands for various entertainment 10/2010 – 11/2010

Store Sales Checker/ Target Elcon Mall, Tucson, AZ

• Worked closely with front-end staff to assist customers

• Assisted customers to find appropriate products, answered product questions and provided product solutions

• Accurately handled over $200.00 of payments daily in cash and credit cards payments for products

• Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers

• Kept check-out clean, organized, and well-stocked to maintain attractive store

• Unboxed new merchandise and added to shelves in accordance with planograms and stock rotation policies

• Collected merchandise from store and searched back-end locations for customer purchases

• Notified security of suspected theft, including description of individuals and items stolen to help control store losses

• Helped customers find specific products, answering questions and offering advice

• Helped customers locate and select appropriate merchandise throughout store 6

08/2009 – 09/2010

Recreation Associate/ Rose Barrack, Vilseck, Germany

• Planned for special events, showed patrons how to use the gym equipment if they had needed any help or questions

• Used a sales register to record sales for gym classes for the patrons who wanted to sign up for any of the classes they would like to take

• Reconciled the sales drawer at the end of my shift, and made sure the gym towels were clean for the next shift that came in

Education

DECEMBER 2019

Diploma / Swift Transportation Truck Driving Academy JUNE 1984

Diploma / Palo Verde High, Tucson, AZ

• General Studies

• 3.0 GPA

Contact this candidate