NANA ESI AMPAH

Human Resource Management Executive Assistant Management Project and Logistics Management

**, ***** ******* ****,

NTHC Estates, East Legon

Accra.

+233*********

adzeh2@r.postjobfree.com

PROFILE

An astute individual, with 9 years of experience addressing various business needs with a proven track record of delivering results in an efficient manner in, facilities, project and procurement management, contract drafting, event and diary management, administrative and secretarial support to C-suite executives, employee training, client relations whiles maintaining an impeccable work ethic; confidential, diplomatic and professional with stellar time management and multitasking expertise. Self-motivated and determined, willing to prove abilities and gain hands-on experience.

CAREER EXPERIENCE

Tower Care Company Limited 07/2019- Present

Business Engagement Manager

Positions of responsibility include:

·Ensuring the successful running of approved projects daily.

·Guaranteeing that the project deliverables meet customer expectations, with project progress, status, relaying delays and issues to customers in a timely manner.

·Reducing losses of merchandise by 90% thus, fostering the successful execution of cleaning and renovation projects.

·Slashed payroll/benefits administration costs 30% by negotiating pricing and fees, while ensuring the continuation and enhancements of services.

·Negotiated contracts with vendors

·Managing and coordinating agents, as well as managing complex purchases for the company and clients to ensure the right items are purchased, delivered on time in accordance with approved varied delivery schedule.

Tower Care Company Limited 06/2017- 07/2019

Human Resource Manager

Positions of responsibility include:

·Offered first line advice on current and existing benefits for employees and managers (10hours/week).

·Acted as a bridge between the staff and the business, thus, ensured the dialogue is kept open to achieve 95% of the company goals to maintain its core values.

·Ensured the company participated in monthly outreach programs,

·Administered payroll and payroll records, ensuring the appraisal of accounts.

·Implemented specific projects, procedures, and guidelines to ensure the workforce aligns with the strategic goals of the organisation

·Drove the alignment between HR strategy and business goals through talent management, training, performance management, data analysis etc.

·Shepherded quarterly performance appraisals yearly.

Volunteer, British Heart Foundation, Coventry 03/2016-08/2016

·Raised 50% of weekly funds for the charity,

·Sorted 70% of donations daily - unpacking, steaming, hanging, pricing and merchandising

·Operated as the first point of contact with customers.

·Managed the till and dealt with various modes of payment.

·Answered 70% of customer enquiries via email and telephone.

Tower Care Company Limited 09/2015 - 01/2016

Executive Assistant

·Enforced the company participated in monthly outreach programs,

·Provided secretarial services; scheduled appointments and interview sessions with prospective employees,

·Conducted 100% of all aptitude tests,

·Renewed contract letters for staff members,

·Approved 100% of purchases for awarded contracts,

·Designed 60% of training packages (reviewed quarterly each year

·Organised international travel arrangements and itineraries.

·Arranged meetings, events including lunches and dinners

·Produced presentations and materials for meetings, minute taking.

Enterprise Life, Member of Enterprise Group 09/ 2014– 09/2015

Customer Service Representative

·Engaged in community wellness programs to ensure the deprived get basic health care treatment and insurance,

·Received and responded to all enquiries, managed the call center schedule and handled requests, queries from clients via email and telephone,

·Explained insurance policy terms and conserved policies when necessary thus, ensured 70% reduction of policy cancellation through professional advice and conduct,

·Prepared and presented detailed reports necessary for decision making and drafting of reformed company policies,

·Marketed and sold additional insurance products or service to prospective/existing clients as well as urging clients to purchase upgrades or other add-ons hence, a profitable sale; 20% increase in new policy holders.

Millicom Ghana Limited 07/2013 -09/2013

Human Resource Department - Human Resource Intern

Positions of responsibility included:

·Planned corporate social events; lunches and dinners and activities as a form of giving back to the surrounding communities,

·Leave management (Verifying and calculating leave days and imputing in a database,) delivered enquires on tax identification numbers for employees as well as printing out exit clearance forms and following up on them.

·Extended 60% of permanent and fixed term contracts,

·Delivered secretarial services such as scheduling appointments and interview sessions with promising employees,

·Marked and graded aptitude tests, file management, as well as assisted National Service personnel with the necessary information needed.

Holy Trinity Hospital 01/2012- 02/2012

Community Service, Sanitation Department, and Laboratory

Positions of responsibility comprised of:

·Maintained high levels of sanitation with accuracy and efficiency; completed cleaning assignments in the apportioned areas day-to-day,

·Gathered blood samples and undertook precautionary measures against infection and contamination by providing sterile medical equipment,

·Involved in the collection of diagnostic samples for clinical assessment and quality assurance.

ORGANISATIONAL/ MANAGERIAL SKILLS

·Leadership

·Logistic operations

·Human Resource Management

·Administrative Management

·Executive Assistance

·Human Resource Development

·Contract compliance

·Logistics outsourcing

·Health and Safety procedures

·Client Relations

·Business Simulation

·Customer Service

·Facilities Management

·Diary Management

·Organisation management

·Time Management

·Salesforce

·PRINCE2

·Prezi

·Microsoft Office

·Google Docs

·Zoom

·Transportation Management; Fleet Management

·Procurement Management

·Operations Management

EDUCATION

Coventry University 01/ 2016- 04 /2017

MSc. Global Logistics, Merit

·Knowledgeable in the efficient use of resources to generate the best results in the least amount of time.

·Attained familiarity with business simulation and its relation to efficiency.

·Understanding current trends and the analytical approach to improving the supply chain, as well as innovations to ensure sustainability.

Central University College 09/2010- 07/2014

BSc Business Administration - Human Resource Management option 2:1

·Acquired basic knowledge in the various aspects in business and with a detailed focus on human resource management.

·Gained presentation and report writing skills through discussions, which was a prerequisite for the completion of each module.

PROFESSIONAL DEVELOPMENT AND TRAINING

·International Humanitarian Law in Theory and Practice- Leiden University via Coursera (08/2019).

·International Security Management- Erasmus University of Rotterdam via Coursera (02/2020).

·Feminism and Social Justice- University of California, Santa Cruz via Coursera (03/2020).

·Successful Negotiation: Essential Strategies and Skills- University of Michigan via Coursera (06/2020)

·Humanitarian System in Emergencies Preparedness and Response- UNICEF

·(05/2022)

·Emergency Preparedness and Response- UNICEF (05/2022)

COMMUNICATION SKILLS

·English (Fluent, Mother’s tongue)

·French (Intermediate)

EXTRACURRICULAR ACTIVITIES

·Member, Chartered Institute of Logistics and Transport, United Kingdom.

·Member, Alumni, Coventry University;

·Member, Alumni, Central University College, Ghana;

·Member, Alumni, Wesley Girls’ High School Old Students Association Cape Coast,Ghana.

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