Customer Service Social Media
Resume:
Erica M. Flores
adzegn@r.postjobfree.com
**** ********* ***. #** *** Diego Ca. 92103
SUMMARY
My abilities include great customer service, good communication and meeting sales goals. I’m a well known, hard working server who thrives under pressure and goes above and beyond to create unforgettable guest experiences. I have 22 years experience serving countless guests at a world known restaurant/bar in Hillcrest CA. EXPERIENCE
Urban Mo’s/Hamburger Mary’s, San Diego CA 1996-Present Lead Server
● Skillfully promoted items on beverage list and restaurant specials.
● Action-oriented with strong ability to communicate effectively using social media.
● Opening and closing procedures: balancing petty cash and restaurant cash on hand, running/analyzing sales per man hour reports, bank deposits, settling credit card batches, and ensuring restaurant and staff were prepared for service.
● Simultaneously tended bar (full liquor license) while maintaining service on the floor.
● Personable and approachable; Community ambassador and Nicky Award Nominee for BEST SERVER.
● Certified trainer for all new server and bartending staff. Pita Jungle Mediterranean Bistro, San Diego, CA 2011-2014 Lead Server/Bartender
● Consistently provided professional and engaging service.
● Displayed enthusiasm and knowledge about restaurants menu and products.
● Server /Bartender /Managing simultaneously to ensure customer satisfaction and successful flow of the restaurant's experience.
● Opening and closing restaurant duties per protocol.
● Record keeping and payment processing; scan, input, and file invoices; notify management of changes or discrepancies.
Papyrus, San Diego, CA 2009-2013 Manager
● Managed store and oversaw daily operations including managing staff.
● Customer service point of contact. Closed the register and handled all finances. Translated wedding invitations, handled shipping of orders (incoming and outgoing), monthly inventory and taking phone orders.
● Employee scheduling.
● Daily cleaning and maintaining store presentations. Stake Chophouse & Bar 1309 Orange Ave. Coronado, CA 92118 Server 06/2021-12/2021
● Set the tone for guests experiences and provide excellent customer service
● Daily cleaning and maintaining store presentation of the expo line
● Adhere to sanitation and safety policies, clearing and cleaning of tables, charis and environment.
● Greet all guests with a smile upon arrival and seat guests and accommodate special requests
● Support our common goal of service and hospitality excellence
● Deliver food orders from the kitchen to guests tables rapidly and accurately
● Communicate effectively with BOH team
● Assisted with placing and replacing silverware, keeping beverage glasses full. EDUCATION
San Diego City College Class of 2001
Associates Degree in Liberal Arts
San Diego High School Class of 1996
VOLUNTEER WORK
I am a caregiver for a senior citizen, this includes dressing, grooming, transferring and getting to and from activities and meals, according to the individual's service plan. REFERENCES
Jason - Stake Chophouse & Bar Manager
Contact: 440-***-****
Ray Jasper - Friend
Contact: 954-***-****
Nathaniel Noriega - Friend
Contact: 760-***-****
Marilyn - Friend
Contact:619-***-****
Contact this candidate