Lucretia Marshall

Atlanta, GA *****

adzefi@r.postjobfree.com

+1-770-***-****

Collections Customer Service professional with experience in high-volume inbound and outbound

call center environments. Beginner level of medical terminology fluency from previous experience,

advanced knowledge of client confidentiality needs. Team player with experience managing call center

agents, able to follow established procedures as well as help develop improvements to align with

corporate goals.

Authorized to work in the US for any employer

Work Experience

Collector II/Repo Coordinator

Atlanta Postal Credit Union - Atlanta, GA

August 2022 to Present

Collector II:

Working to bring delinquent accounts current

Determine why the account is delinquent

Make phone calls to accounts/members in que

Deliver outstanding service to both internal and external members

Research any pay history disputes

Make payment arrangements with members

Send letters if unable to reach member

Document all conversions and discoveries

Comply with all aspects of BSA/AML and OFAC regulations

Perform other duties as assigned

Place any lockouts on membership

Responsible for working RTC/John Delinquent Auto/accounts 55+ days old on daily basis

Send out RTC letters to members who are delinquent and not communicating with credit union

Responsible for working 1st Payment Default Report every Tuesday

Updating RTC spreadsheet as members are making payments to get off repo list

Coordinate with Repo department regarding any major issues with members

Schedule, cancel, assign vehicles out for repossession

Update member's account regarding repo fees

Coordinate pick ups for involuntary repossession

Contact tow yards for abounded vehicles

Proficient with Center point, DRN, and RDN

Communicate effectively with collection manager on status of vehicle repossessed

Collector

Allegiant Financial Services - Atlanta, GA

February 2015 to August 2022

Sent notices to debtors when accounts were delinquent regarding payday loans and some credit card

accounts. Collected past due debt from individuals and businesses according to prescribed laws and

regulations. Contacted debtors by mail and telephone in order to address discrepancies and to request

supporting documentation. Skip Trace fifty accounts on a daily basis utilizing TLO while updating and

maintaining accounts with updated information.

Administrative support to collections team, creating and sending letters for accounts that are settled in

full, paid in full, or have scheduled arrangements.

Education

Bachelor's in Business Management

Strayer University-Georgia - Atlanta, GA

October 2018 to February 2020

Diploma

High School of Commerce - Springfield, MA

1995

Skills

• Account Management

• Negotiation

• Cold Calling

• Microsoft Excel

• Microsoft Word

• Customer service

• Accounts Receivable

• Management

• Salesforce

• Accounts Payable

• Accounting

• B2B

• QuickBooks

• Office Management

• General Ledger Accounting

• Account Reconciliation

• Microsoft Powerpoint

• Pricing

• Customer support

• Customer retention

• Communication skills

• Bank Reconciliation

Contact this candidate