AZA HUMAYUN

GREENVILLE, SC ***** 718-***-**** adzeev@r.postjobfree.com LINKEDIN

Professional Experience

Customer Success Manager (CSM) Eltropy Remote April 2022 – Present

●Manage client relationships for C-Suite and enterprise-level customers who revenue of $5B+ on average

●Achieve quarterly bonus goals by 10% to 20% consistently for consecutive quarters

●Maintained and grew a book of business with baseline ARR totaling ~$5 million+ by cross-selling/upselling and building 1:1 the client relationship

●Onboard and manage end-to-end experiences for an average of 5 to 10 customers per month; Spearhead client renewals

●Drive usage, adoption, and value realization to meet or exceed adoption and net retention targets by executing success plans, playbooks, and customer journeys

●Utilize case tracking to upsell and cross-sell to help drive business and ROI

●Conduct on-site visits with customers; including traveling to trade shows and conferences

●Lead account management and cultivate strong client relations to provide optimal support to C-suite and executive level clients; Conduct quarterly business reviews for C-suite executives for Credit Unions clients

SR Client Success Specialist Indeed New York, NY September 2019 – March 2022

●Directed post-sales activity for 20+ enterprise accounts with an annual revenue of over $5.4M+; Managed $3M+ of PPC revenue annually by leveraging analytics; Achieved average client churn rate below 5%; Pioneered and facilitated presentations and product demonstrations

●Deployed data-driven engagement and client success plans to optimize client partnerships; Improved operational efficiency by data-informed insights for strategic revenue-driving initiatives

●Collaborated with cross-functional teams to troubleshoot, improve processes, and increase client satisfaction to meet service level agreements (SLA)

●Served as a technical subject matter expert (SME) for aggregation, SEO, Applicant Tracking Systems (ATS), FTP sites, XML feed configuration, and job indexing; Mentored and coached new hires through best practices for account management

Client Success Specialist Indeed New York, NY January 2017 – August 2019

●Optimized pay-per-click (PPC) campaigns to ensure delivery of quality results and the best ROI for clients

●Responsible for account management with a designated book of assigned accounts

●Provided the Agency Relations and Sales teams with technical and product support

●Assisted clients to measure their results and ROI through data and analytics (clicks, impressions, click-through rates)

Manager, Visual Merchandising GUESS?, INC New York, NY July 2016 – December 2016

●Directed, planned, and executed window displays and collaborations, internal setups, and launches

●Consistently met target goals at least 12%+ more than last year’s target

●Implemented all visual merchandising standards, directives, promotions, and overall cleanliness and organization of the sales floor and stockroom

Account Manager Uber New York, NY March 2015 – July 2016

●Collected and prepared materials for presentations for meetings and discussions

●Delivered support to company drivers by reiterating policy, ensuring key issues are addressed in a timely fashion, and maintaining open lines of communication to deliver optimal support

●Developed relationships with drivers, inspiring trust and understanding that they have support

Assistant Manager Verizon Wireless Charleston, SC June 2011 – May 2014

●Developed relationships through community outreach to drive traffic and sales in store.

●Ranked in the top 10% of all consultants in the district month after month.

●Coached and counseled 14 peers on opportunities with key sales and reputation metrics.

EDUCATION

University of South Carolina Bachelor of Science: Fashion Merchandising Columbia, South Carolina

CERTIFICATIONS

LinkedIn Sales: Customer Success

TECHNICAL SKILLS

Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Teams), Google Suite, Tableau, Gainsight, Zendesk, Salesforce, Jira, Confluence, QuickSights

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