Data Entry Customer Service
Resume:
JAQUELINE
ORONA
**************@*****.**
m
El Paso, Texas 79904
Skilled individual with thorough understanding of eyewear products and lenses. Assesses individual customer
preferences to deliver optimal solutions. Exceeds services expectations by cultivating meaningful individual
relationships and passionately addressing customer concerns. Effective at using strong attention to detail and an organized approach to verify prescriptions, check quality, adjust lenses and frames and complete fittings for new corrective devices. Experienced Optician delivering exceptional service and assistance to customers. Helps in selecting appropriate eyewear and adjusts glasses to meet client needs. Focused and driven with strong attention to detail. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Hardworking and passionate job seeker with strong
organizational skills. Ready to help team achieve company goals.
PROFESSIONAL SUMMARY
Visual Optical Boutique - Dispensing Optician
1220 N. Oregon St. • 11/2009 - Current
WORK HISTORY
Kept work areas clean, organized and safe to promote efficiency and team safety.
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Established positive relationships with customers and other staff members.
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Greeted clients and guests and assisted with variety of questions to foster exceptional customer service.
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Received and submitted cash, credit and check
payments.
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Worked well with patients, staff and manufacturer
representatives to carry out successful office- and patient-related work each day.
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Responded sensitively and competently to service
customers with diverse cultural backgrounds.
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Adjusted frames to fit patient faces by bending and shaping with hands, tools and heat.
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• Educated clients about how to adapt to, wear and care SKILLS
• Cash Register Operations
• Managing Inventory
• Patient Flow
• Eyeglass Prescriptions
• Eyewear Brands
• Glasses Repair
• Complex Problem-Solving
• Reading Comprehension
Effective Working
Relationships
•
• Office Cleaning
• Detail Work
• Task Prioritization
El Paso Community College
El Paso, TX
EDUCATION
No Degree: Behavioral
Psychology
AnaMark Technical Institute
El Paso, TX • 06/2009
Medical Billing And Coding:
Clerical
David L. Carrasco Job Corps
Center
El Paso, TX • 06/2006
Data Entry : Clerical
David L. Carrasco Job Corps
Center
El Paso, TX • 06/2006
High School Diploma
• 3.8 GPA
Relevant Coursework:
Medical Billing & Coding
(2009-2010)
•
News Bank - Data/Meta Technician
215 Yandell Dr. • 10/2018 - 08/2020
for eyeglasses.
Prepared work orders outlining all specifications for new lenses and frames.
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Helped clients try on and select new frames and
recommended lens options to meet specific needs.
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Completed facial measurements such as temple length, bridge size and pupillary distance.
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Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
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Calibrated seg heights and pupillary distance, customize eyeglass orders and create perfect fit.
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Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
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Set up attractive displays, shared current promotions and offered excellent customer service to increase
satisfaction.
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Contacted patients when eyeglasses arrived in store and assisted them with final fitting.
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Recorded seg hight and pupillary distance measures accurately and placed orders with eyeglass
manufacturers.
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Discussed optimal lens, coating and frame
recommendations with customers to meet individual
needs.
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Adjusted and repaired new and previously purchased frames to satisfy customer demands.
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Managed check-in and check-out procedures, verified patient information and submitted lens orders.
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Evaluated source documents to locate information
needed for each data entry field.
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Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
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Carried out day-day-day duties accurately and
efficiently.
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Demonstrated respect, friendliness and willingness to help wherever needed.
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• Organized work to meet demanding production goals. Corrected data entry errors to prevent later issues such as duplication or data degradation.
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Dr. Shecter & Blumenfeld PA - Medical Receptionist 1220 N. Oregon St. • 03/2013 - 06/2013
Adhered to strict HIPAA guidelines to protect patient privacy.
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Coordinated patient scheduling, check-in, check-out and payments for billing.
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Managed multi-line phone system and pleasantly greeted patients.
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Helped patients complete necessary medical forms and documentation.
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Checked patient insurance, demographic and health
history to keep information current.
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Maintained current and accurate medical records for patients.
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Organized paperwork such as charts and reports for office and patient needs.
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Supported office staff and operational requirements with administrative tasks.
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Kept waiting room neat and organized by stacking
magazines, removing trash and cleaning glass.
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Contact this candidate