Project Manager Scrum Master
Resume:
Fatima Hebron
Workforce Development-Marketing- Nonprofits
Strong community outreach background in building relationships with employers, service groups, and organizations in the broader community to expand network of client supports. More than 10 years' experience providing efficient, thorough and tactful administrative support to senior executives and customers in NotProfit, corporate and IT industry settings Motivated project coordinator offering valuable contributions in all facets Highly efficient and accurate with strong planning, problem-solving. Dedicated non profit professional with history of meeting company goals utilizing consistent and organized practices. Skills
Salesforce
Databases
Google Docs
Administrative experience
Scrum
Monday
Jira
Work History
2021-07 - 2022-09 Project Coordinator
CareerCircle
On-boarding new employers in assigned portfolio, including supporting with live site demos and updating on- boarding guides/documentation as needed
Act as a consultant, informing clients of the labor landscape and helping them develop effective sourcing strategies
Facilitate interviews with members based on client requests Manage client expectations of hiring timelines and execute within agreed timelines
Gaithersburg, MD 20878
************@*****.***
http://linkedin.com/in/fatima-h-
314776220
Meet with the employers/ hiring managers to fully understand their roles, qualify the hiring process, and understand knowledge, skills and ability requirements
Advise and consult with employers on the recruiting process, feasibility of hire in geographic locations, as well as opportunities and challenges Provide data and insights on job postings as requested by employers Hold monthly data and insights meetings with every employer in assigned portfolio, translating that information into actionable items Send targeted outreach to graduates in select geographies and certificate programs via email campaigns
Connect with internal/external NPO partners for support on hiring efforts, developing and implementing recruitment strategies Create documentation like FAQs to better support customers across all portfolios
Document standard operating procedures in order to on- board additional customer success managers, our team is quickly growing! Advise members and candidates on career pathing and skill/ resume development
Ensure activity for employers and candidates is accurately tracked in the appropriate system
Assist in a variety of department and company wide projects, including employer surveys, department audits, diversity projects, job enrichment/education and department research/metrics Ensure recruitment practices follow HR regulatory compliance Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
Maintained database and spreadsheets with accurate inventory and status.
Managed competing demands and professionally adapted to frequent change, delays and unexpected events.
2016-07 - 2021-01 Senior Project Manager
WorkSource Montgomery, Inc, Wheaton, MD
Coaches individuals to help them understand and overcome extreme personal, social, or behavioral problems affecting their educational, vocational, financial and career goals
Gathers information on work history, educational background, experience and interests to assists customers with the development of Individual Responsibility Place to include personal customer goals, career goals, and job readiness needs
Assists customers in developing a structured education search strategy that integrates an optimal mix of educational and vocational training participation
Facilitates orientations for Case Management Department including motivational coaching
Monitors customer progress of career and education goals and documents customer progress information in electronic case management database weekly
Maintain hardcopy case files for each customer within caseload to include updating customer documentation within the file at least once per week Documents all customer interactions weekly and updates Detailed Individual Responsibility plans regularly
Prepares weekly and monthly reports related to assigned caseload using tracking Excel spreadsheet
Ensures customer job readiness compliance by maintaining weekly outreach contact with all customers to ensure attendance in programs and to provide intensive support
Coordinates with other agencies to assist customers with barriers to program engagement and make appropriate referrals
Assists and refers customers to educational, training, employment and other supportive resources
Maintains positive working relationships with customers and staff Assists customers in identifying in-demand occupations and career ladders Identifies qualified candidates for open job orders generated by Account Management Team
Provide financial coaching and goals tracking to customers using Change Machine software database
Demonstrates ability to be empathetic and firm
Maintains dignity and confidentiality of customer information 2018-05 - 2019-01 EMPLOYMENT SERVICE SPECIALIST
RESCARE - SILVER SPRING MD, Silver Spring, MD
Conducts searches for suitable job openings for clients, comparing client qualifications with employer's requirements
Develops a wide variety of job opportunities for candidates Establishes and maintains active and frequent contact employers Establishes rapport with area businesses; maintains on-going relationships with businesses
Works with businesses to identify job openings, alternative work activities, and training initiatives
Assists employers in recruiting, interviewing, and hiring qualified applicants Maintains a current listing of local job opportunities Keeps project staff apprised of local business needs and job placement opportunities
Works with case management staff to facilitate job placements Enlists cooperation of community and business leaders to help increase awareness of available workforce services in the community Maintains follow-up contact with employers to determine satisfaction with services and plan for quality improvement
Arranges for employers to speak to candidates about employment and employer expectations
Sets up job fairs and employer hiring events
Flexible to occasionally work outside of normal business hours for events and/or to meet deadlines.
2016-07 - 2018-05 Resource Specialist Program Coordinator WorkSource Montgomery, Inc, Germantown, MD
Provide direct support to jobseekers who are ex-offender by providing resource coordination, job coaching, resource, allocation, integrated workforce development services, and referral services in order to enhance job skills
Develop and cultivate relationships with employers and community groups for the purpose of developing job opportunities on behalf of claimant and other job seekers
Identify and provide job search and vocational placements to ex- offenders at American Job Center
Network with employers in the Washington Metropolitan Area to identify business needs and solicit orders for job vacancies, their requirement and record relevant data such as job descriptions for Worksource Montgomery employment portal
Network with business community through Chambers of Commerce, tech council, associations, civic & social groups and partners to disseminate information concerning possible job opening and career opportunities for claimants and other job seekers
Track customer progress from intake through placement and retention Maintain current knowledge of job market and workforce trends Refer customers to partner and community program as appropriate Conduct Interviews and follow up with customers in a timely fashion Conduct daily new customer orientation for AJC in Wheaton as needed. 2015-06 - 2016-06 Annuity Concierge
Concordis Group Ltd, Bethesda, MD
Educated clients on annuity payments options
Contacted customers regarding account inquiries, and updated records on file
Presented and documented all legal settlements to be presented to attorneys prior to court
Maintained key information on Salesforce and managed secure database to preserve confidentiality
2013-07 - 2014-08 Program Specialist
Covance, Rockville, MD
Educated customers about community health, educational activities, programs and services utilizing knowledge of public and private agencies and institutions
Performed call center duties using excellent telephone etiquette and effective communication skills
Developed, promoted and implemented a variety of health information/education programs for clients
2013-01 - 2014-05 Production Operator
Lipstick Lounge, Gaithersburg, MD
Supported production needs by performing routine tasks using standard procedures and equipment.
Worked with supervisor to coordinate workflow and updated daily production team accordingly.
Inspected final products to assess compliance with quality standards and established tolerances.
Maintained maximum organization and productivity by properly sorting project components on work tables.
Supervised and coordinated production activities of site facilities to meet set production and work targets to meet safety standards. Education
2013-08 - 2017-06 AA: General Studies
Montgomery College
Certifications
Professional scrum master 1
September 2021 to September 2022
SAFe 5 Scrum Master
Additional Information
Willing to relocate: Anywhere, Authorized to work in the US for any employer
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