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Cheryl Osborne

Executive Assistant

adzeec@r.postjobfree.com • 904-***-****

https://www.linkedin.com/in/cheryl-osborne-22419424 • Jacksonville, FL 32221 AREAS OF EXPERTISE

• Operations Management

• Administrative Assistance

• Bookkeeping & Scheduling

• Documentation & Reporting

• Program Development

• Continual Process Improvement

• Team Building & Leadership

• Complex Issues Resolution

• Human Resources Supervision

• Financial Administration

• Performance Optimization

• Regulatory Compliance

EDUCATION

Some College/General Studies

Fairleigh Dickinson University,

Madison, NJ

ADDITIONAL EXPERIENCE

Program Director Marketing

Coordinator Office Manager

Volunteer Coordinator, Otis Smith

Kids Foundation, Jacksonville, FL

Director of Operations

Marketing Coordinator,

FundraisingINFO.com, Atlanta, GA

Temporary/Contractor, Randstad,

Atlanta, GA

Executive Assistant to Senior Vice

President, Lend Lease R.E.I., Inc.,

Atlanta, GA

Executive Assistant to Assistant

Controller, AT&T, Morristown, NJ

Executive Assistant to Deputy

Commissioner, DGS/Computer

Service Center, New York, NY

SUMMARY

Detail-oriented and accomplished professional with extensive experience in overseeing and executing administrative responsibilities to optimize productivity and service quality. Expert at optimizing revenue and reducing expenses by identifying opportunities and implementing the best strategic solutions. Adept at developing new programs and managing HR operations; modifying employee records, processing documentation, and analysis reporting to senior management. Known for tireless work ethic and professional demeanor complemented with excellent communication, interpersonal, decision-making, and problem-solving skills.

P ROFE SS I ONAL E XPE RI ENCE

Downtown Vision, Inc., Jacksonville, FL 2008 – 2022 Business Administrator

Managed daily operations of Downtown Vision (DVI) and Downtown Vision Alliance (DVA) offices, Microsoft Office (excel, word, powerpoint), finances, human resources, state / federal compliance, and supporting CEO. Administer DVI’s employee payroll, 401K, accounts payables / receivables, and monthly financial reporting. Supported with the preparation of DVI’s yearly budget. Monitored stakeholder assessments paid by the city of Jacksonville. Adhered to Sunshine Law for office processes and maintained office contracts and leases. Collaborated with DVI’s and DVA’s insurance broker on insurance policies. Addressed and resolved property management issues with the City. Oversaw voicemail / email and computer server problems.

• Passed all audits (financial and insurance) during a 14+ year tenure at the company.

• Built strong working relationships with all Downtown contacts to aid faster response times for any issues.

• Deescalated internal conflict with employees.

• Ensured compliance of company operations with city / state / federal government.

• Gathered information for yearly financial audit and created annual reports for the 1099 IRS vendor income reporting.

• Served as employee leasing company liaison for human resources employee management.

• Modified benefits administration, paperwork for new hires, and employee leave records.

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