Customer Service Call Center
Resume:
Jordan Pate
Charlotte, NC *****
************@*****.***
Authorized to work in the us for any employer
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Customer Care Representative
AvidXchange Software Company - Charlotte, NC
February 2023 to Present
Client Relations Specialist
Vanguard - Charlotte, NC
January 2022 to November 2022
connect with clients via inbound phone calls to assist with their account-related needs. Call Center Agent
TRANZACT - Charlotte, NC
May 2021 to December 2021
Answer calls
Verify Medicare information
Submit health applications
Assisting the elderly
Ages 65 and older
Great computer skills
Machine Operator / packer
Softex Paper - Rock Hill, SC
August 2020 to December 2020
Team Leader
Samaritan's Purse - Charlotte, NC
November 2020 to November 2020
Trained people to become scanners and packers .
Personal Assistant
Moore’s family business - Charlotte, NC
July 2017 to August 2019
Answering the phone
Filing paperwork
Assisting customers
working closely with customers to determine their needs, answer their questions about our products and recommend the right solutions. Troc Wireless - Rock Hill, SC
January 2018 to May 2019
• sold electronics and recommended products based on customer needs, Helped customers solve problems offered solutions and customer service,maintained sales quota,offered technical support to customers
Sales Associate
rue 21 - Rock Hill, SC
March 2016 to December 2016
Demonstrated use and care of merchandise, greeted customers and ascertained customers needs, maintained records related to sales,Answered questions regarding the store and its merchandise,stocked shelves supplies and organized displays,Helped customers with questions problems and complaints in person and via telephone,Trained and served as peer coach for new sales associates,verified that all customers received for purchases Education
High school diploma
Central Piedmont Community College - Charlotte, NC June 2017 to September 2018
Skills
• Packaging (Less than 1 year)
• Cash Handling
• Warehouse Experience (Less than 1 year)
• Sales
• Outbound sales
• Negotiation
• Management
• Analysis skills
• Windows
• Personal Assistant Experience
• Sales Management
• Documentation review
• Front desk
• Medicare
• Cold Calling
• Quality Assurance
• Account Management
• Customer service (3 years)
• Cash handling (1 year)
• Financial concepts (Less than 1 year)
• Customer support
• Live chat
• Typing
Assessments
HR: Compensation & benefits — Completed
June 2021
Knowledge of compensation and benefits programs
Full results: Completed
Call center customer service — Completed
June 2021
Demonstrating customer service skills in a call center setting Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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