*

Ruben J. Emile

Montreal, Quebec

438-***-****

adzeca@r.postjobfree.com

Summary

A highly motivated and dynamic individual with a passion for performance and customer satisfaction. Keen interest in people management with a solid track record in the areas of sales and quality. Ability to identify talent, build successful teams and develop productive relationships with colleagues and customers. Presently looking to join a company where I can contribute my experience and grow with the organization.

Areas of Expertise

● Talent selection

● Sales - strategy and execution

● Account management

● Customer relations

● Leadership

Personal Skills

● Cross cultural awareness

● Languages (English, French, Creole, Spanish)

● Entrepreneurial

● Persuasive and articulate

● Building relationships

● High energy/proactive

● Team player

Academic Profile

1992 High School Diploma: Montreal, Quebec

Professional Experience

2020 – 2022 IKEA Canada

Customer Support Specialist

• Contribute to the customer experience by working closely with product specialists, content editors, service providers while promoting co-worker training and development

• Handling co-worker queries and customer escalations with 1st contact resolution

• Providing KPIs to management based on Data Driven Process Analysis

• Be an ambassador of the IKEA values and promote them to our co-workers and customers. Brand awareness & customer retention

• Create presentations and training material for co-workers with aim to drive more sales through positive positioning and active selling

2018 – 2020 Internegoce - Haiti

Marketing and Business Development Specialist

● Promoting products & services to existing and prospective customers

● Reaching out to customer leads through cold calling, emails and creating promotional events

● Achieving agreed upon sales targets within schedule. 2

● Analyzing the market’s potential through tracking sales cycles, win rates and status reports.

● Keeping abreast of best practices and promotional trends 2016 – 2018 ULUAD (Google Partner) - Argentina

Marketing and Business Development Specialist

● Leads generation. Creating, building, and maintaining productive customer relationships

● Providing advice and recommendations to prospective customers resulting in successful sales conversions

● Negotiating agreements for contracts with customers and ensuring feasibility

● Creating and developing new innovative ways to communicate the company message to existing and potential customers

● Evaluating the effectiveness of their current online campaigns and scheduling appointments for review

2014 – 2016 GED - Argentina

Senior Consultant/low-cost architectural design

● Staffing & Selection of the offshore personnel as the service provider

● Implementation of Incentives for co-workers and prospective clients

● Leads generation for B2B through cold calling, email campaigns

● Project management (from leads generation to office locations)

● Participated in creating the sales protocol

2012 – 2013 Print Shop / The Shack / Ayiti Cheri - Haiti Business Development Manager

● Managed and strengthened a large portfolio of customers through marketing, sales and follow-ups

● Coordinating marketing strategies with the sales, financial, public relations and production departments

● Providing leadership, coaching, and training to managers and supervisors. Implementation of new inventory control processes. Stock turnover (FIFO)

● Overseeing branding, advertising, and promotional campaigns

● Identified and secured two new business ventures. Actively participated in the Staffing and Selection process for all businesses.

2009 – 2012 Heritage Home Foundation - Quebec

Marketing Advisor – SEO

● Making recommendations to senior managers based on research findings

● Focused on high quality link acquisition campaigns and other geographical strategies

● Researching and implementing content recommendations for organic SEO success

● Performing ongoing keyword research including discovery and expansion of keyword opportunities

● Track, report and analyze website analytics and PPC initiatives and campaigns Additional Skills

Languages: Fluent in French, English, Creole, and Spanish Computer: Microsoft Office Suite

Interests

Soccer, tennis, golf, cooking, reading and music

References available upon request

Contact this candidate