Mr. Robert W. Kelly

678-***-****

adzec7@r.postjobfree.com

Objective

Incorporate over twenty years of diversified work experiences to a rewarding career. Experience

**/**** – Present Uber, Atlanta, GA

Driver

Provide transportation

03/1997- 04/2011 HSBC Bank, New Castle, DE

Communications Operations Department

Coordinated and processed telexes between clients, customers and financial institutions

Managed money transfers for national and international high worth customers and financial institution

Telecommunication and money transfer liaison for HSBC Bank and various other banking institutions

Provided daily client services including but not limited to; daily reconciliation of money

movement, validate calculations, data entry of new or existing activity, data verification, client communications and reporting, respond to client inquiries, build external client relations, and regularly available and responsive to their business needs.

Researched discrepancies and provide effective resolutions directly responsible for discovering and stopping several fraudulent payment transfers totaling in the billions of dollars which resulted in saving the bank large amounts of money in penalties and the frustration of trying to get the funds returned. As a result I was chosen to be Stellar Award winner (which is a major award given by the bank to people who were considered high achievers) 2 months in a row and given 2 major ceremonies & luncheons by HSBC Bank.

Awarded Stellar Award of Excellence for March and April 2007 03/1996 - 03/1997 JPMorgan, Stanton, DE

Investigations

Responsible for several international client relationship cases

Investigated payment claims

Reconciled lost payments and late money transfers

Solved claims within allotted time frame

Maintained accurate record of claims

Utilized critical thinking skills to resolve complex claims

Identified issues and provide assistance to expedite results

Researched financial records to correct errors

Updated activity reports and routine charts

Performed quality control of all internal and external tasks for completeness and accuracy 07/1994 – 03/1996 JP Morgan, Stanton, DE

Communications Operations Department

07/1988 – 07/1994 JP Morgan, Wall Street, New York, NY Communications Operations Department

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