KENTAYSHYA AGURS

***** ****** ***** **** ********* NC 28278· 803-***-****

adzebz@r.postjobfree.com

Professional Summary

Dedicated and professional Bachelor of Social Work graduate with strong communication skills and the desire to help others looking for a social work job. Strong history of supporting college students and people of all ages finding resources for clients and maintaining detailed records on all clients. EXPERIENCE

February 2022- present

Social Worker lll, Gaston County Department of Health and Human Services

• Receiving reports and evaluating the need for protective services

• Planning with the disabled adult, family or caregiver to identify and prevent abuse, neglect or exploitation

•Reporting evidence of mistreatment to the District Attorney and various regulatory agencies

•Initiating court action as necessary to protect the adult

• Mobilizing essential services on behalf of the disabled adult NOVEMBER 2019- November 2021

BENEFIT VERIFICATION SPECIALIST, LASH GROUP

• Verifying patient insurance benefit information

• Performing related duties as assigned, which could include well defined services generally performed by other program representatives (e.g. benefit verifications)

• Provide account specific information, account resolutions, and benefits education. • Send email instructions about updating applications and website features education. • Works on problems of moderate scope where analysis of data requires a review of a variety of factors.

• Required to be self-motivated, working from a queue (phone or system). Expected to perform work in accordance with defined standard operating procedures. MARCH 2018 – NOVEMBER 2019

IT TECHNICIAN, STATE FARM

• Installing software or hardware.

• Maintaining and repairing equipment.

• Troubleshooting different computer issues.

• Determining and installing appropriate security measures.

• Configuring computer networks.

OCTOBER 2017 – FEBURARY 2018

AGENT,IQOR

• Communication with customers and clients by telephone

• Supply through customer services, maintain positive clients and customers relations, deescalate irate customers, and work efficiently in the name of the client.

• Provide efficient and accurate updates on computer files for each call made. • Knowledge, understand, and compliance IQORs policies and procedures.

• Make recommendations to implement and improve processes. Sales and negotiation. MAY 2017 – SEPTEMBER 2017

CHILD SERVICE PROFESSIONAL, GEORGIA FAMILIES IN TRANSITION

• Identifying and documenting abuse and neglect cases

• Finding the appropriate services to enhance child welfare

• Enhances the child’s and family’s well-being by keeping the child in their home and community, all the while, promoting self-advocacy

AUGUST 2016 – MAY 2017

SOCAIL WORK ASSISTANT, MELLICHAMP ELEMENTARY SCHOOL

• Help determine what type of aid the client need

• Work with clients and other professionals, such as social workers, to develop a treatment plan .

• Help clients find assistance with daily activities, such as eating, bathing, and clothing. JANUARY 2015 – AUGUST 2015

INSPECTOR, BRITAX CHILD SAFETY

• Ensure a safe and sanitary environment

• Inspect products for defect

• Monitoring and examining each stage of production

• Ensuring that all testing is performed to the highest standards SEPTEMBER 2014 – MAY 2017

MACHINE OPERATOR LEVEL 2, SHUTTERFLY

• Seasonal yearly work

• Maintained a safe environment

• Monitoring and examining each stage of production

• Operate and maintain equipment including digital presses and bindery equipment

(operated many machines: Digital Press operator (HP), Bindery operator, Inserter operator, Die cutter operator, UV coater, Folder operator, Muller Martini, Brausse, Sewer)

• Perform routine and preventive maintenance including troubleshooting problems to maintain quality standards and to keep equipment in running condition - request maintenance as required

JUNE 2013 – AUGUST 2014

CASHIER, HARDEES

• Prepare and deliver beverage such as coffee, tea, and fountain drinks

• Record customer orders and repeat them back in a clear, understandable manner to minimize errors

• Promptly report complaints to a member of the management team

• Trained new employees

• Monitored facility for food safety

EDUCATION

MAY 2017

BACHELORS OF SOCIAL WORK, SOUTH CAROLINA STATE UNIVERSITY 2

JUN 2013

HIGH SCHOOL DIPLOMA, ROCK HILL HIGH SCHOOL

SKILLS

Superior scope of customer care experience

Excellent interpersonal and communication skills

Sound ability to work efficiently in a high call volume environment

Skilled in training new employees

Strong ability in identifying & escalating issues

Exceptional organization and time management skills ACTIVITIES

Felton Laboratory School Orangeburg, SC November 2014 Helping Others Progress through Education Rock Hill, SC August 2014-2015 Memberships

Social Work Club, Secretary Orangeburg, SC August 2014-2017 References

Available upon request

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