Summary

●Over **+ years of experience in testing Mobile Applications and Web Applications

●Over 10+ years of professional experience in QA Software, Quality Assurance and IT Support.

●Over 7+ years of experience in working 4 to 5 start up companies.

●Have an eye for detail and a passion for testing software

●Extensive experience in preparing test plans, writing test cases, executing test cases, deriving test scenarios, and reporting defects

●Experience in developing business based function test scenarios

●Worked closely with BA, business users, developers, and production support teams on numerous projects

●Agile mindset, Quick learner, Excellent individual & team player, Strong driver to exceed customer expectations

SKILLS

Testing skills

Writing test plans, preparing checklists, executing manual & automated test cases, preparing test reports, defect tracking, website & app review, defect identification & research, Black Box testing, Functional testing, Smoke (Sanity) testing, Regression testing, Exploratory testing, Browser compatibility testing, Mobile Device testing, Video streaming testing, UI/UX testing, Automation testing, User Acceptance testing, END to END testing.

Tools & Languages

HP Application Lifecycle Management (ALM), HP Quality Center, Atlassian Jira, Docker, Pivotal Tracker, Trello, Microsoft Team Foundation Server (TFS), TestRail, Swagger, Airbrake, MongoDB, RoboMongo, SQL, Java, Ruby, Selenium, QTP, Charles Proxy. TestFlight and Firebase App Tester, Jira, Confluence.

Platforms/Devices/Browsers

Windows 10, Mac OS X, IOS device (iPhone/iPad), Android devices, Chromecast,Roku, AppleTV, Internet Explorer, Chrome, Firefox, Edge, Safari.

Products & Domains: Social Media Publishing App (Lumentus Social, HootSuite), Pitney Bowes (www.pb.com), CBS Mobile App, OfferUp Android App, Zap Business Intelligence, Zap CubeXpress, Microsoft Dynamics CRM. OTTO Healthcare and Gazuntite Healthcare.

EXPERIENCE :

Mobile and Web QA, Selfbook( March 2021 - present)

Selfbook developing Booking software for hotels to accept ONE-TAP payment and digital wallets to drive more direct bookings, capture reservations, and increase incremental revenue.

●Responsible for all aspects of the QA cycle for assigned projects

●Expertise in understanding, managing, and implementing IT requirements and projects to improve and optimize organizational IT performance.

●Worked extensively on the design, planning, execution, and documentation of functional tests.

●Created Test Scenarios for new hotels and run them before each release.

●Supported continuous improvement of the current test process

●QAd all triage issues and assign them to the Dev team with proper reproducible steps.

●Used Swagger to test hotel’s API

●Documented all testing flows and Testcases in Confluence

●Conducted QA review meetings prior to each release.

●Created comprehensive test suites for all the hotels

●Generated test results prior to each release

●Collaborated with Hotel’s IT team, Support team, Developers, and Project managers

●Verified reservation payment on Apple pays and google pay.

●Tested the calendar widget on all Selfbook-supported platforms.

●Tested the Selfbook app on Android, iOS, and desktop browsers.

●Used Jira for testing new features and logging defects.

●Tested Seldbook for ADA compliance and used tools like JAWS and NVDA

●Worked on Hotel’s custom color projects

●Tested the calendar widget in 12 languages.

●Performed Regression, Smoke test, Performance, Integration, Functional, End to End, mobile app, cross-browser testing, and cross-device testing.

Senior Mobile QA, Gazuntite Healthcare (Jan 2020 - March 2021)

Gazuntite Healthcare(Telehealth) is the first mobile platform to comprehensively solve Cardiology’s Remote Management of Heart Failure patients.

●Performed Regression, Smoke test, Performance, Integration, Functional, End to End, and New feature testing in both IOS and Android.

●Tested Gazuntite’s major functionalities of Patient’s Care plan, Audio/video calls, Appointments, IM, Alerts, Reports, Patient Responses, Remote monitoring, Pharmacy order, etc..

●Used Charles Proxy to get the logs errors in IOS

●Used Jira for testing new features and logging defects.

●Used TestRail for defect tracking and also to maintain Testcases.

●Prepared bug report prior to each release and review the report with team members

●Maintain cooperative relationships with developers and communicate with both technical and non-technical stakeholders (e.g. doctors, healthcare admin staff).

●Prepared and executed functional and regression testing on staging build.

●Used TestFlight and Firebase to download the staging build for testing.

●Performed UI/UX testing and reported usability concerns of the product

●Performed tests to ensure the product meets business requirements

●Documented and reported both provider and patient CC management issues in Jira and Testrail.

●Participated in daily scrum meetings to give daily updates from the QA side.

●Participated in all team meetings - daily stand-up meetings, sprint planning, retrospective meeting, UI/UX review meeting, bugs review meeting, and business meeting.

●Prepared bug reports based on the bug severity and submitted them to the team to review before each sprint planning.

SENIOR QA ENGINEER, Orases (Mar 2019 - Nov 2019)

Orases is a trusted provider of custom software, E-commerce sites, website and application development services, and solutions that drive efficiency and provide measurable cost savings and revenue gains to their client partners.

●Participated in Business requirements and Design sessions

●Collaborated with the product managers and developers to provide usability and testability expertise during the requirements phase

●Prepared QA Test Strategy and Test Plans

●Plan test schedules in accordance with project scope and delivery dates

●Performed manual user acceptance testing on digital products

●Performed tests to ensure the product meets business requirements

●Performed tests to ensure the product meets design specifications

●Tested the web applications in all supported browsers, operating systems, and devices

●Performed UI/UX testing and reported usability concerns of the product

●Constantly evaluated and refined QA processes and methodologies

●Monitor bug resolution and verified the fixed defects

Senior QA Engineer, OTTO Healthcare. [April 2018 - March 2019]

OTTO aims to improve communication between patients and their caregivers. Much of the anxiety and frustration that exists in the current healthcare system stems from a lack of timely and effective communication. OTTO healthcare develops the APP where Providers(Doctors) and patients can have video consultations online.

●Performed Regression, Smoke test, Performance, Integration, Functional, End to End, mobile app, cross-browser testing, and cross-device testing.

●Worked closely with business analysts, project managers, and developers to understand requirements and business processes for testing.

●Worked closely with UI/UX team and reviewed feature mock-ups

●Reported UI/UX specific issues to UI/UX Team.

●Involved in various phases of creating Test scenarios, Test scripts, and executing test scripts from BRD and defects log through Jira.

●Verified all the stories and bugs fixed on each sprint

● Wrote test cases for all new features and run those test cases in Otto’s staging environment before each release.

● Performed Post-production testing to make sure all the new stories are working as per the requirement.

● Performed testing of the hot-fixing bugs and gave updates to the Development team and business requirements.

● Involved in sprint planning to emphasize and prioritize the defects accounting for the bug’s severity.

● Actively participated in all team meetings - daily stand-up meetings, sprint planning, retro, UI/UX review meeting, bugs review meeting, and business meetings.

● Gained leaders’ and managers’ appreciation for every successful release.

● Involved in regular discussions with developers regarding defects and updating the status of the bugs.

●Actively involved and answered all of BA’s queries.

●Documented the reproducible steps for all support issues and reported the issues to the Dev team for fixing.

●Downloaded the app in TestFlight and performed the testing on IOS devices.

● Downloaded APK Otto bundle and performed testing against Android devices.

●Involved in crossing-browser testing and cross-device testing.

●Performed integration testing for the third-party tool(insurance companies like Athena)

● Coordinated with both backend and front developers for all sprint releases.

Manual and Automation QA, Calibermind [Nov 2016 – April 2018]

Calibermind provides innovative solutions for B2B Marketing, Sales, and Customer Success. They provide state-of-the-art software to analyze the data points from various sources and help businesses to grow with lead generation.

●Pull the latest Docker image locally every day which contains the stories and bug-fixes fixed on the previous day

●Testing Docker images locally and reporting defects in Jira

●Investigating and reproducing production issues that are reported by customers and business stakeholders

●Perform regression testing on the staging URL and certifying the release

●Used Selenium automation tool to convert manual test cases into automation test scripts.

●Automating all the existing features and running them before each release.

●Perform smoke testing in production once the release is deployed

●As a member of the scrum team, attending all Agile ceremonies – Daily standup, Sprint planning, Sprint Demo, Sprint Retrospective, All Hands-on, Dev Workshop, etc.

Mobile and Web QA Tester, Testlio & Utest [Jan 2016 – Nov 2016]

Testlio and Utest are Testing Service companies.Testlio is the leader in managed app testing. Testlio helps you deliver great customer experiences—fast. Their clients are CBS, NBA, CW seeds,

●Created test cases to perform functional verification, edge cases, and regression

●Performed functional, regression, compatibility, usability (UI/UX), and smoke testing for multiple clients/applications

●Tested client’s live stream application using Chromecast, AppleTV, and Roku

●Tested CBS, CW seed(TV channel) App on both IOS and Android devices.

●Tested the CW seed in Live streaming programs on Smart TV

●Tested the CW seed in Live streaming programs in web browsers Chrome, FF and Safari

●Tested CW seed,CBS app in web browsers like Chrome,FF and Safari

●Tested CW seed and CBS apps on mobile devices(IOS and Android)

●Tested Mobiles apps(both IOS and Android) to Smart TV(LG, & Samsung) by using interfaces like Roku, Chromecast, AppleTV

●Tested client’s users account for Paid subscribers and Unpaid subscribers.

●Tested user’s promo codes for activation testing.

●Tested client’s Mobile App on Android and iOS devices

●Filed detailed bugs using bug tracking system (Trello, JIRA)

●Interacted with Team lead and Development lead for bug reviews on a daily basis

●Analyzed and reproduced bugs reported by the clients as a support tester

●Verified the fixes in staging before deployment and in production post-deployment

Software QA Engineer, Lumentus [Dec 2012 – Feb 2015]

Lumentus social software saves time in managing social media. Their software allows you to manage feeds, schedule posts, and maintain engagement with the target audiences.

●Created test cases and test scenarios for all of the major functional areas

●Performed Functional testing to make sure the Application meets the “Done” criteria of customer stories

●Performed Smoke testing in Production after release to make sure the application is stable

●Performed Regression testing in Staging/QA env to ensure that any changes to the build did not introduce new defects and affect other functionalities

●Performed Browser compatibility testing with Chrome, IE, Firefox, and Safari browsers

●Tested Lumentus Social Mobile App on Android Device and iOS Devices (iPad and iPhone)

●Reproduced and logged defects for the issues reported by Clients/ Business

●Monitored the Error management tool (Airbrake, Errbit) and filed bugs for critical errors

●Participated in daily stand-up meetings and interacted with Businesses and Developers for design reviews and defect reviews

Business Intelligence QA at Zap Technologies [Jan 2011 to Dec 2012]

Zap provides simplified data intelligence and analytics solutions for CRM/ERP applications (Microsoft Dynamics CRM, NAV, and AX) and various industries (Retail, manufacturing, and Wholesale)

●Developed and executed test cases for Zap Business Intelligence, Zap CubeXpress, and CRM application

●Supported all phases of testing: Functional, Regression, Smoke, Integration, and Validations

●Executed platform compatibility tests in various database servers (SQL Server 2005/2008/2015) and Browser compatibility tests

●Executed basic acceptance tests on new builds

●Introduced a stop-clock testing procedure to measure the performance of critical activities in the App

●Executed automated test scripts as part of the regression testing.

●Migrated the test cases from the legacy OneNote system to Microsoft TFS

●Reproduced customer/support issues and logged a defect with detailed reproducible steps

●Assisted Technical Writer to prepare installation guide and release notes documents for ZapBi and ZapCX

●Provided feedback and recommendations to developers on software usability and functionality

EDUCATION and TRAINING

Bachelor in Computer Applications, Madras University, 2006

Business communication, Programming principles, Computer fundamentals, Office automation, Database concepts, Data Structure, Software Engineering, Networking, E-Commerce, Operating Systems, Core Java

Advanced Quality Assurance Training, 2009

HP Quality Center, QTP, Load Runner, SAP Testing, Database testing, Web testing, Webservices testing, ETL Testing, Mainframe Testing

Mobile Apps Testing Training, 2010

Mobile Emulators, Mobile Applications Testing, Mobile Website Testing

Selenium Automation Training, FourStands 2016.

Java Development and Database management, Saint Louis College, 2012

Advanced Java, SQL, Relational databases, data structures, data modeling

REFERENCES

Available upon request

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