MARIA VELAZQUEZ

***** ********** ****

Upper Marlboro, MD 20772

301-***-****

adzebk@r.postjobfree.com

OBJECTIVE

Interested in a position that will utilize my experience, education, interpersonal and bilingual skills.

Dedicated to maintaining a team focused on high performance while achieving management goals.

Perform to my highest abilities while I strive to contribute to the organization’s growth.

WORK EXPERIENCE

DAVID’S BRIDAL, Bowie, MD (2011-Present)

>Sales Manager (2021- Present)

Effectively lead, develop and support the Stylist team to meet and exceed sales plans, productivity targets, build customer traffic and provide five star customer service.

Schedule Stylist based on monthly budget trends and partner with Store Manager to ensure this payroll expense is not exceeded.

Identify and prioritize business issues and align team accordingly.

Recruit, coach and develop a skilled customer focused sales team disciplined in effectively providing product knowledge, gaining customers professional respect, and successfully closing the sale.

Motivate, reward and celebrate team members for their success and accomplishments.

Responsible for Visual Merchandise product staging, set-ups, and maintenance.

In absence of Store Manager, assumed responsibility.

>Lead Bridal Stylist (2011-2021)

Consistently met daily, weekly, monthly sales and credit goals.

Collaborated with store management on sales opportunities, product analysis and process

recommendations.

Assisted peer training development that included understanding inventory, product presentation,

multi-tasking workflow techniques and presenting finance options.

Provided positive informative customer experiences resulting in return guests and referrals.

OLD SOUTH COUNTRY CLUB, Lothian, MD (2016-2017)

>Event Assistant Manager/Bar-Restaurant Assistant

Collaborated with Director of Catering on event requirements.

Coordinated responsibilities with staff for timely event setup, production implementation and break down.

Managed multiple event projects during same timeframe.

LANE BRYANT, Bowie, MD (2010-2012)

>Sales Associate

Exceeded sales and credit goals by presenting products to compliment guest’s initial purchase.

Managed customer service desk effectively and efficiently.

Assisted with and maintained floor sets to effectively showcase new design trends.

Assisted with inventory management.

INDEPENDENCE FEDERAL SAVINGS BANK (IFSB)/COLOMBO BANK,

Washington, DC (2007-2013)

>Assistant Compliance Officer, AVP (2011-2013)

Communicated compliance audits results, suspicious activity data, and staff training status to the bank President, Acting President, CEO, CFO, Board Members and Department Executives

Coordinated compliance audit reviews of internal, external and government agencies.

Maintained and coordinated management response reports to the issuing audit agency.

Worked with management to prevent, detect, and address compliance deficiencies sited by audits.

>Bank Secrecy Act (BSA) Officer, AVP (2009-2011)

Assistant to Compliance Officer in preparation, review, development, and implementation of policies, procedures, programs, training materials, and other communications to ensure business unit met and maintained compliance requirements.

Reviewed reports for suspicious activity documentation and filing of Currency Transaction Reports, Suspicious Transaction Forms, Suspicious Transaction Notifications, and Suspicious Act Reports.

>BSA/Compliance Coordinator (2007-2009)

Assistant to the BSA/Compliance Officer.

Coordinated, communicated, reviewed, assisted, contributed, documented, maintained different programs, reports, matrices and set meetings in reference to BSA/Anti-Money Laundering (AML), Regulatory Compliance, Office of Thrift Supervision (OTS)

Communicated BSA/AML information to Committee members and bank personnel.

Reviewed system reports and branch monthly monetary logs for unusual/suspicious account activity.

Assisted in writing monthly and quarterly Compliance Reports for internal bank reporting.

Documented and maintained matrix of audit results and management responses to findings.

INDEPENDENCE FINANCIAL CORPORATION (IFC), Subsidiary of IFSB, Washington, DC (1998-2007)

>Assistant Vice President (2002-2007)

Supervised mortgage loan servicing portfolio of over 7,000 loans comprised of Department of Housing and Community Development (DHCD), FannieMae, Freddie Mac, Veterans Administration, and Housing Urban Development (HUD).

Responsible for department work flow, staff training, monitoring compliance, conducting audits.

Evaluated, streamlined, and implemented loan-serving procedures.

Provided borrowers comprehensive customer service and preventive delinquency counseling.

>Assistant Secretary (2001-2002)

Department Manager in absence of IFC Executive President.

Supervised departments responsible for loan setup, payment processing, collection, tax, insurance and escrow analysis.

Reviewed, authorized and processed account adjustments.

Reviewed and established department procedures.

Contract negotiations liaison between IFC and DHCD.

>Foreclosure/Bankruptcy Administrator (2000-2001)

Reviewed mortgage accounts based on FannieMae, Freddie Mac, HUD, VA and DHCD servicing contract guidelines.

Provided mortgage counseling and repayment opportunities for borrowers.

>Quality Control Auditor (1999-2001)

Quarterly reviewed mortgage loan sample documentation for HUD completeness and compliance.

Reported to management quarterly review results.

>Collections Administrator (1998-1999)

Reviewed and serviced collection bound delinquent accounts.

Arranged and monitored repayment agreements.

>Community Reinvestment Act Committee Member (1998-2013)

Participated in projects geared at promoting community financial betterment.

BT OFFICE PRODUCTS (GINNS), Washington, DC/Springdale, MD (1986-1998)

>Payroll/Human Resource Assistant (1997-1998)

Processed payroll with different pay requirements included weekly, biweekly and monthly payment schedule, garnishment, bonus, travel allowance, Workman’s Compensation, union and non-union.

Coordinated enrollment for medical, 401K Profit Sharing plans and insurance programs.

Conducted interviews, new hire and exit orientations.

Coordinated temporary agency staffing, work assignments and scheduling.

>Payroll Accountant (1996-1997)

Recorded, verified, updated, maintained, and processed union and non-union payroll for over 300 employees.

Calculated and reported commissions for over 50 sales consultants.

>Accounts Payable Supervisor (1994-1996)

Coordinated and delegated department projects for the Business Interiors Division.

Verified and processed vendor invoices and scheduled vendor payments.

Reconciled and maintained major product vendor and freight carrier accounts.

>Collector (1992-1994)

Maintained and reconciled customer accounts.

Analyzed collections and repayments.

>Resource Specialist (1990-1992)

Design Manager’s Administrative Assistant.

Continued to manage Intermarket Program as Coordinator.

Maintained library of over 200 industry vendor and service references, samples and literature.

Coordinated vendor relationship presentations.

Published weekly industry update for management and sales consultants.

Assisted sales consultants and customers with sample selections to meet contract requirements.

>Intermarket Coordinator (1989-1992)

Installation coordinator on projects with products totaling up to $500,000.

Maintained product inventory records and calculated project budgets, expenses and commissions.

Coordinated installations with building superintendents, trucking agencies, delivery/set-up crews.

>Quotations Assistant (1986-1989)

Researched, calculated and submitted furniture and installation bids.

EDUCATION

University of Maryland, College Park. Bachelor of Science, Accounting Degree - December 1984.

AWARDS AND ACKNOWLEDGEMENTS

>David’s Bridal

Spring 2023 recommended to apply to David’s Bridal Store Manager Training School.

Each year since 2012, inducted into:

*the Circle of Excellence for achieving over $400,000 in annual sales.

*the Productivity Club for meeting and excelling in corporate designated productivity goals.

May 2019 ranked #3 Full Time Bridal Stylist in Region.

Feb 2018 ranked #15 Full Time Bridal Stylist and #1 Productivity in Region.

1st Qtr 2017 ranked in top 5% of full-time sales force and ranked #4 in Region.

OTHER

Spanish - Speaking, writing and reading.

REFERENCES UPON REQUEST

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