Customer Service Talent Acquisition

NATHAN MULLEN JR

Email: adzebe@r.postjobfree.com Phone 678-***-****

A dynamic Talent Acquisition Specialist with a 6-year track record of success in recruiting top-tier talent across various industries. Highly adept at identifying, engaging, and nurturing candidates, leveraging a unique blend of creativity and attention to detail. Proven leadership abilities, including managing recruiting teams, developing recruitment strategies, and fostering collaboration across departments. My hands-on experience with the entire recruitment lifecycle, combined with a relentless focus on quality and results, has consistently contributed to organizational growth. Recognized for implementing innovative sourcing methods and creating efficient hiring processes, my goal is to align talent strategies with the overarching objectives of the organization, driving success, and contributing to a positive workplace culture.

TECHNICAL SKILLS

Salesforce, LinkedIn Recruiter, Bullhorn, Peoplesoft, Greenhouse, Taleo, iCIMS, Lever, ADP Recruiting Management, People-Fluent, Hireby Google, Sourcing, Workday, Brass Ring, Kronos, Beamery, Boolean Search Techniques, Roadmap Analysis, Diversity & Inclusion, Offer Negotiation, Training, Expert Hiring, HireRight, Closing, Linux, Splunk, Wireshark, Identity Access Management(IAM), SQL, CyberArk, SEIM Tools, Python

Leadership – Solid background in recruiting, planning, and executing in multiple industries and marketing plans. Hands-on representative with highly developed negotiation skills and experience cultivating strategic business partnerships.

Recruiting/Marketing- Proven ability to source viable candidates, market trends, strategic planning, forecasting, and advertising.

Communication – Ability to develop productive relationships with stakeholders, clients, colleagues, staff, and customers at/on every corporate level.

EXPERIENCE

Frito Lay/ PepsiCo 2004 – 2023

Talent Acquisition Lead 2017 – 2023

Crafted talent acquisition strategies aligned with overall business goals, demonstrating an understanding of industry-specific needs and long-term planning.

Leveraged recruiting software, applicant tracking systems, and remote communication tools to streamline and enhance the virtual hiring process.

Utilized recruitment metrics and data-driven insights to continuously improve recruitment processes, making informed and strategic decisions.

Successfully built and maintained relationships with a diverse range of candidates ensuring a connected and engaging remote hiring process.

Implemented diversity and inclusion practices within the hiring process, recognizing and adapting to various cultural contexts and organizational needs.

Ensured accuracy in all aspects of the remote recruiting process, from crafting precise job descriptions to meticulous candidate assessments.

Demonstrated flexibility in responding to industry shifts, technological changes, and the unique challenges of remote hiring, maintaining effectiveness across various contexts.

Employed empathy and understanding in interactions with team members and candidates, facilitating effective collaboration and a positive virtual environment.

Sales/ Implementation Training Specialist 2010 – 2017

Recruited, trained, and developed team including onboarding new employees in sales, delivery, customer service, and operations

Worked closely with District Managers to maintain candidate pipeline and market trends to grow revenue

Implementation and Training of operation techniques on various technology systems and applications (Salesforce, Workday, HH4) including PepsiCo benefits/ Human Resource processes

Implemented innovative recruiting and sales training materials and best practices

Coached and mentor employees in achieving goals and objectives

Provided performance feedback to employees and management

Build recruiting and sales strategies to communicate with stakeholders to gain organization alignment

Territory Sales Representative 2004 – 2010

Partnered with store managers to increase sales, orders, and maintain records for client

Grow sales by building relationships, selling displays, and achieving organizations goals and initiatives

Providing excellent customer service to clients by responding to inquiries, requests, and being proactive in problem solving

Maintained daily route to ensure accurate and timely delivery of products

Met sales goals and promote overall route growth to enhance revenue

Developed leads and prospective customers, created and managed service agreements, and secured new accounts

EDUCATION

Ashford University 2017 – 2019

Bachelors of Arts- Business

Google Cybersecurity Certification

CyberArk University (IAM)

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