Tasha Furs

*** ***** ***** *****

Eastover, SC **044

803-***-**** adzeb0@r.postjobfree.com

Objective: To obtain a Sales Manager/ Area Manager position to

successfully drive results with a Customer Obsessed Sales Culture.

Experience:

Lincoln Financial Group Remote

Serv Rep, Client Services 01/2022 to Present

Received inbound calls for existing Lincoln Financial life insurance customers.

Complete account audit, submit request for customers such as change payment frequency, premium amount, decrease and increase death benefit, create illustration projections, and explain completed projections, etc.

De-escalate irate customers in a professional and efficient manner.

Review and explained premium and grace/lapse pending notices.

Research and provide status of request.

Adhering to Call Handling standards and Metric Goals.

Spectrum Columbia, SC

Digital Sales Advocate03/2020 to 09/2021

●Receive inbound calls for New Spectrum TV, Internet, Voice, and Mobile solutions.

●Ask discovery questions right fitting customers with the best valued package for their needs and dollar.

●Creating new accounts and shipping out equipment.

●Adhering to Sales Goals and Call handling standards.

Spectrum Columbia, SC

Retention Agent 05/2019 to 03/2020

●Receive inbound calls of Existing Spectrum customers requesting to make changes to their current package.

●Ask discovery questions right fitting customers into a valued package.

●Transfer services and Disconnect service.

T-Mobile Columbia, SC

Retail Store Manager- Columbiana Centre 6 05/2018 to 2/2019

●Created an environment for a Customer Obsessed Sale Culture to thrive focusing on Customer Service Experience, Metric Goals, and Operational Expense.

●Coached and developed others for the long term through delegation allowing them to participate in elevated role activities to uncover their talent.

●Mentored and accelerated growth of high potential with weekly one with ones informing of status/deficits, side by side selling/ role playing to help overcome hesitations and recapping completed observations with two-way dialogue allowing for self-discovery.

●Exceeded Operational Expense through accountability to ensure Device Return, Device Conditions, Device Remorse, and Accessory Remorse stayed above goal.

●Managed labor budget hours for ultimate coverage daily in the location,

T-Mobile Georgetown, SC

Retail Store Manager- Georgetown 12/2017 to 05/2018

Managed Operational Expense, Customer Service Experience, and Metric Goals.

Motivated and supported team through inspirational leadership- leading by example to show what right looks like and accountability.

Hired new talent and developed into Mobile Expert.

T-Mobile Columbia, SC

Retail Associate Manager- Two Notch 03/2017 to 12/2017

●Supported Retail Sales Associates on the floor by ensuring they are aware of their personal goals, the store goals, where they are with the goal, and how to obtain needed goals.

●Provided One with Ones with associates to celebrate the associate's achievements and hold them accountable for their contribution to the team.

●Created schedule according to the needs of the business, approved time off request, and monitored timecards.

●Completed audit of daily paperwork to ensure the store is compliant with all company guidelines, policies, and procedures.

●Coach and develop associates through observations and feedback focusing on all metrics.

●Completed weekly and monthly inventory.

●Provided the associates with motivation and encouragement while ensuring they delivered a true Un-Carrier experience.

T-Mobile Columbia, SC

Retail Associate Manager- Columbiana Centre 6 10/2016 to 03/2017

●Kept a floor presence to motivate and support the team with Role Play, Side by Sides, and Observations.

●Created the weekly schedule according to the needs of the business.

●Completed daily paperwork.

●Completed weekly and monthly inventory.

T-Mobile Columbia, SC

Small Business Specialist- Harbison 04/2012 to 10/2016

●Completed Career Development Program

●Small Business Specialist and leader since its introduction to T-Mobile.

●Motivated and coached team to become known for excelling in Business Activations.

●Provided knowledge and tools to team members to help them become well versed in selling business and the behaviors to get them to their goal.

●Daily inspection of Salesforce to help drive new leads and work the existing customer base.

●Help RSM/RAM with daily coaching and observations forms.

●Keyholder in charge when management is out of store, responsible for delivering daily goals to reps and motivating them to achieve their goal.

●Assisted in inventory management as well as SIM/ Inventory counts.

●Consistently meet all sales targets provided by T-Mobile.

T-Mobile Columbia, SC

Retail Sales Associate- Harbison 06/2008 to 04/2012

●Bring new revenue to the company exceeding activation/accessory goals and upgrading existing customers.

●Diffused customer escalations.

●Assisted customers with troubleshooting devices.

Verizon Wireless Columbia, SC

Customer Service Representative 08/2001 to 1/2006

●Completed 70 to 80 calls each day in a timely manner.

●Received escalated calls that others were not able to resolve.

●Reviewed, related, and explained invoices to customers.

●Processed orders to be shipped to customers.

W.J Keen High School Columbia, SC

Diploma 1992

References: Available upon request

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