Customer Service Administrative Assistant
Resume:
Shannon D. Mendenhall
adzeah@r.postjobfree.com
Profile:
● Passionate & accomplished Business Manager specializing in creating lean business ventures, client retention, retail sales and staff training.
● Expert practitioner of consumer needs and consumer purchasing habits. Detailed problem solving with scientific methods in hair science and product knowledge.
● Proficient in maintaining excellent client relations, as well as project managers.
● Conducting Qualitative and Quantitative panels, with internal and external consumers.
● Data retrieval with in multiple systems
● 30 years of Customer Service experience
Education:
Scarlet Oaks Technical & Vocational School Graduated 6/1987
● Major: Hair Science & Cosmetology
● Degree: Associates in Cosmetology and Ohio Board License
● Proficient in the Microsoft office platform including Word, Excel, Google Docs and Google sheets. Salon Assistant Manager - Cute and Quick 5/2000-present part-time
● Responsible for daily operations, opening and closing procedures.
● Conduct interviews and background checks for all employees.
● Record keeping for services, retail and employee reports.
● Training for new hires and goal setting.
● Conflict resolution and Customer Service Educator Experience:
Administrative Assistant- Northwest High School Substitute 11/2022-3/2023
● Assist directing students and staff with a customer service focus.
● Process and support student attendance records.
● Assist with assigning substitutes to their daily assignments.
● Duties assigned by the Principal or Assistant Principals. Associate Researcher Family Care New Platforms Procter & Gamble TSDC 6/2020-5/2021- Full time
● Online quality assessments on finished product
● Sample prep and submission to Sensory, Flush and Physical labs
● Data retrieval from multiple platforms from testing labs
● Data summary and documentation in ELN systems
● Executed large consumer pack outs, team tests and flawlessly shipping multiple tests to correct destination, following pack out directions.
● Lab owner followed SOP’s to ensure all safety measures were followed. Lab equipment maintained and inventory control.
Beauty Technical Division - Procter & Gamble MBC 4/2019-10/2019- Contractor
● Upstream hair and scalp lab testing for new product line.
● Qualitative and Qualitative consumer data retrieval as well as hair follicle analysis under microscopic conditions.
● Created hair swatches for testing procedures, collected samples from internal and external panelists.
● Maintained Lab and followed all SOP related job responsibilities. Panel Lead Assistant - Procter & Gamble (ITC) 9/2018 - 3/2019
● Review and set up test samples for Fabric care, and scheduled testing with hired panelist
● Followed protocols to insure exact dosing for infusions of malodors
● Data Collection, edits, and ensuring data is filed in proper electronic folders Lab Technician Extraction Specialist Procter & Gamble (SWIC) 10/2017- 6/2018
● Repetitive Laboratory testing on panelists using ethanol.
● Proper labeling and storage of samples including toxic chemical proper storage.
● Followed and designed protocols, analyzing data, and recording data.
● Foam measurements and recorded results on marketed shampoo and conditioners. Familiar with:
● Ultrasonic Homogenizers, Rheometer testing and manual viscosity testing.
● Overhead & tabletop stirrers, pipettes, and dosing instruments
● Equipment and Lab safety specialist
Independent Consumer Research Consultant - Procter & Gamble 7/2016 Pantene Professional Hair Care Panel
● Consumer Insights Consultant & Product Assessment Method Development. Developed and executed consumer research protocol methods to identify winning product design for Pantene hair care product line extensions.
● Trained team of stylists on testing procedures and half head assessment method.
● Summarized sensory findings, documented test results and recommended improvements to usage instructions, package product design and product sensory profile. Consumers of African Ancestry Qualitative Panel - Procter & Gamble 6/2016
● Professional styling and consumer needs expert.
● Executed blind studies on African American hair, using currently marketed products.
● Analyzed split head assessment, to compare product benefits of currently marketed products. Documented results to identify/confirm claim support. References:
● Dana Abernathy VP R&D Procter & Gamble 513-***-**** adzeah@r.postjobfree.com
● Anthony Williams Researcher R&D Procter & Gamble 513-***-**** adzeah@r.postjobfree.com
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