SUMMARY

Payroll Manager experienced in organizational restructuring, process improvement, regulatory compliance, payroll processing and analysis, management and customer service with excellent analytical, organizational, and communication skills. Consistent track record of building strong relationships with clients, coworkers, subordinates and cross functional teams. Proven ability to remain productive in an ever-changing environment while successfully meeting deadlines. Core competencies include:

Payroll Management

Regulatory Compliance

Full Cycle Payroll Processing

Multi-State Payroll

US and Canadian Payroll

Garnishments

Problem Resolution

Special Projects

Ad Hoc Analysis

W-2 Processing

Metric Tracking

EDUCATION

Bachelor of Business Administration in Finance - University of South Alabama, Mobile AL 2005

PROFESSIONAL EXPERIENCE

Impellam North America July 2021 to July 2023

Payroll Manage

Restructure 19 member payroll and billing team to manageable and sustainable tiered organization.

Realign job classifications to better reflect requirements of the positions within the department.

Identify and correct compliance risks and design processes to ensure compliance.

Create reports and analytics to reduce compliance and regulatory risk exposure.

Introduce processes and procedures to reduce erroneous payroll processing.

Develop and train supervisors and team members in all aspects of payroll processing and regulatory requirements.

Provide guidance on system requirements for conversion from Microsoft Great Plains to Bullhorn and Prism HR.

Partner with corporate and field departments to streamline and strengthen processes and procedures.

Capstone Logistics April 2021 – July 2021

Payroll Supervisor

Supervise four-member payroll team processing of accurate and timely payroll for bi-weekly Corporate and Support staff and weekly field staff throughout the United States, for a total of approximately 20,000 employees.

Ensured associates were coached on performance, attendance, and call quality issues when necessary.

Administer training and additional tasks to enhance the skill sets of team members.

Train and develop new and current employees on current and new policy updates.

Performed parallel testing and data validation for system conversion from ADP EV5 to ADP Lifion.

Reviewed company payroll files for accuracy and compliance with federal and state regulations.

Generate and analyze district hourly and salary employee reconciliation reports.

Supported Human Resources and Operations with payroll inquiries and issue resolution.

Verified system updates due to changes in payroll regulations.

Randstad General Staffing 2013 – Nov 2019

Business Services Sr Payroll Analyst (Executive and Support Payroll)

Managed annual vendor audit of payroll earnings and deductions to ensure accurate taxation and year-end tax reporting of all earning and deduction codes for the company.

Advised the compensation, human resources, retirement, and benefits departments with the creation of new codes with respect to functionality required by the business as well as taxation.

Advised and assisted on the transition of Monster payroll processes from Monster to Randstad General Staffing

Continued to maintain responsibilities held as a Business Services Analyst

Business Services Analyst Payroll (Executive and Support Payroll)

Provided analysis and testing of payroll impacts for year-end tax reporting, open enrollment and system tax updates

Provided analysis and testing of periodic Oracle delivered updates

Provided analysis and testing of cross departmental initiatives in respect to payroll processing

Initiated and maintained permanent resolutions to ongoing payroll processes

Served as a Lean Cheerleader for in-house Six Sigma training: OWOW (Our Way of Working)

Continued to maintain responsibilities held as a Business Services Specialist

Business Services Payroll Specialist (Executive and Support Payroll)

Processed accurate and timely payroll for Corporate and Support staff throughout the United States, for a total of approximately 5,000 employees.

Processed and managed multi-state garnishment and interrogatory requests.

Reviewed company payroll files for accuracy and compliance with federal and state regulations.

Generated and analyzed district hourly and salary employee reconciliation reports.

Supported Human Resources and Operations with payroll inquiries and issue resolution.

Verified system updates due to changes in payroll regulations.

Processed off-cycle payment requests as needed.

Completed employment and earnings verifications.

Assisted with year-end W-2 and W-2c processing.

ARG Resources LLC 2010 – 2013

Payroll Coordinator

Processed accurate and timely payroll for Quick Service Restaurants throughout the United States and Canada, for a total of approximately 4,000 employees.

Processed and manage multi-state garnishment and interrogatory requests.

Reviewed company payroll files for accuracy and compliance with federal and state regulations.

Generated and analyzed district hourly and salary employee reconciliation reports.

Supported Human Resources and Operations with payroll inquiries and issue resolution.

Verified system updates due to changes in payroll regulations.

Processed off-cycle payment requests as needed.

Assisted with year-end W-2 and W-2c processing.

Home Depot 2007 - 2010

HR Service Center Supervisor (2008-2010)

Ensured associates were coached on performance, attendance, and call quality issues when necessary.

Partnered with Workforce Management to identify solutions for scheduling issues.

Partnered with cross functional teams to generate metrics to measure performance and assisted with process improvement.

Created and reported performance metrics to management.

Partnered with Training & Quality Management to identify training needs.

Performed disciplinary activities as necessary.

Handled escalated customer issues (upset caller, issues that require urgent attention, etc).

Managed special projects as well as generate ad-hoc reports requested by management.

Administered training and additional tasks to enhance the skill sets of team members.

Performed parallel testing and data validation for system conversion from Vantive CRM to Qeuplix.

Associate Support Center Payroll Representative (2007)

Analyzed and corrected payroll inconsistencies of U.S. and Canadian Home Depot Associates.

Researched, verified, and aided the Human Resource field managers with processing raises, promotions, vacation accruals, transfers, new hires, taxes (state and federal), garnishments, W2 distribution, as well as interpreted HR policies and Standard Operating Procedures.

Served as back up to the Sr. Payroll Rep in the creation of daily and weekly performance reports

Hertz Rent-A-Car Inc 2001 - 2007

Station Manager Fleet (2007)

Auction Cost Information Gathering/Analysis, Performed analysis of cost associated with resell of fleet cars across make, model, year, and mileage using information gathered from our deletion department and deletion information of other Hertz locations across America.

Managed, interview and trained members of the new car installation (10 – 12 members) and deletion (2 – 3 members) teams in receiving new cars and deleting program cars from the fleet.

Station Manager Sales (2005-2006)

Conducted Sales and Revenue analysis and audit and performance evaluations.

Performed Daily Cash Audits

Trained and developed new and current employees on current and new policy updates.

Implemented sales strategies.

Conducted Safety audits as well as reward and disciplinary actions.

Managed airport counter, service lot and Gold customer counter personnel (16 – 20 member teams) at the worlds 2nd busiest rental car facility.

Sales Representative (2003-2004)

Rented vehicles to customers as well as offered additional products and services to help meet customers' needs, performed nightly cash audits.

Reservations Agent (2001-2002)

Handled inbound telephone calls to set reservations U.S. and offered additional services to customers.

COMPUTER EXPERIENCE

Excel, Word, Powerpoint, CMS (Avaya), Blue Pumpkin, IBM Tesseract, Kronos 8Dd, Kronos WFC, Peoplesoft, Oracle, Sap, Outlook, Acorde, Document DNA, Bundl, ADP Total Pay Inet, ADP SmartCompliance, ADP Workforce Now, ADP EV5, ADP Lifion and CMS Paycard System

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