Customer Service Data Entry

PROFESSIONAL SUMMARY

Motivated Receptionist and Customer Service representative with 6 years of success in the customer service industry. Skilled at managing fast-paced front desk operations, administrative support, and sales. Energetic, reputable, and adept at delegating responsibilities and supervising day-to-day operations. Strong understanding of office management, financial and leadership principles. A seasoned professional competent in balancing customer needs with business targets and objectives.

SKILLS

Supply Management

Report Preparation

Information Protection

Financial Tracking

Office Inventory Control

Communication Skills

Organized

Office Administration

Time Management

Problem Solver

Sensitive Information Handling

Customer Service

Microsoft Office

Multi-line Telephone Skills

Office Equipment Operations

Data Validation

Time Management

Appointment Scheduling

Supply Ordering

Problem-Solving

Customer Service

Data Entry

Call Handling

EXPERIENCE

Gadget Repair Clinic June 2016 – present

Office Manager

Resolved staff conflicts and customer concerns

Managed phone calls and correspondence (eMails, office mail, packages, etc)

Supervised accounts payable and receivable, customer reception, and mail deliveries

Prepared, compiled, and filed documentation as well as reports presented to various parties

Controlled office supply inventories, placed new orders, monitored usage, and coordinated restocking

Communicated with vendors to place and receive orders, request maintenance services and deliver instruction

Managed and structured office supply inventory to ensure timely ordering or requisition of depleted or low-level stock

Maintained customer records, payrolls, staff PTO, and schedules implementing filing system that improved efficiency and organization

Gadget Repair Clinic June 2014 – June 2016

Receptionist, Technology Specialist

Performed clerical tasks to support daily operations. Duties centered on answering and transferring phone calls to staff, sorted and delivered mail and greeted visitors as they arrived for meetings with management or sales staff.

Sorted office mail and packages, directing to correct staff daily

Scheduled staff and managerial meetings and appointments, updated appointment reminders

Organization skills employed to sustain flawless records and find important information quickly

Time management skills aided with prioritizing and completing tasks maintaining schedules and keeping staff informed

Superior verbal and written communication skills utilized to interact clearly with customers, vendors and other employees

Compiled and produced documents and reports and filed, copied or emailed required documentation to appropriate parties

Patience and listening skills used to respond appropriately and interact positively to resolve customer and/or staff conflicts

Interpersonal skills served to build a pleasant work environment and exceptional customer service experience for customers

Forever 21 March 2012 - June 2014

Sales Associate

Marketed new apparel and optimizing sales when interacting with customers

Provided excellent customer service skills and promoting new styles and trends

Interacted with customers to provide a personable and enjoyable shopping experience

Attracted new customers by customizing mannequins, window displays, and seasonal displays to current trends

References upon request.

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