THOMAS ROUSEY

Reynoldsburg, OH adze7g@r.postjobfree.com 614-***-****

PROFESSIONAL SUMMARY

IT professional with multiple strengths in organization, communication, and customer service skills. Highly motivated and productive in team environments as well as independently. Employing strong leadership techniques to generate an accomplishment-driven workplace, resulting in employee loyalty, corporate success, and customer satisfaction.

TECHNICAL SKILLS AND TRAINING

●Systems: Windows 7/8/10, Mac OS X, iOS, DNS and DHCP, Network, Physical and Logical Security, Network Standards and Protocols, IPS/IDS Intrusion Prevention System, and Intrusion Detection System

●Hardware

:

Disassemble and Reassemble desktop PCs, RAM, Hard Drives, Motherboard, Network Interface Cards, and Processors

●Software: Microsoft Firewalls, identify types of Malwares, Adobe Acrobat XI Professional, Scripting with Visual Basic, Classless IP Addressing

● Installation and configuration of computer hardware, software, systems, networks, printers, and scanners

● Ability to stick to deadlines, prioritize and display problem-solving skills

● Virus and malware mitigation, cleaning infested computers and implementation of Encryptions

● Cloud Platform Support to include Microsoft Intune, Azure, Office 365, and Google Cloud Applications

EDUCATION

MyComputerCareer Columbus, OH March 2020 – January 2021

● Information Technology Security Administrator (ITSA) Certification Program Relevant coursework:

- Computer and Security

Essentials

- Operating Systems I - Security I

- Networking I - Server I - Network &

Security I

PROFESSIONAL EXPERIENCE

Desktop Support

SmartSource Inc IT Technical Staffing

December 2022 / January 2023

Logistical items to include boxing up equipment, asset tagging and minor troubleshooting

Some Hardware troubleshooting and repair

Ticket management and queue management

Some Delivery and install of computer hardware

Desktop Support

UCS Logistics Grove City, OH

September2021 -October2022

● Assist in the process of formatting computers before releasing to users

● Troubleshoot system failures or bugs, and provide solutions to restore functionality, and follow automated process to deploy and image software

● Effectively capture all software and data on a correctly configured machine, replicate it on another computer

Maintenance Assistant July 2017 – September

2021

Ohio Hospital Psychiatry Columbus, OH

● Efficiently complete the paperwork to meet the request orders

● Assist in renovation and construction services for branch office

● Responsible for building maintenance, and maintaining electric work orders Maintenance Technician January 2018 – July 2018

Friendship Village Dublin, OH

● Developed procedures and directed material use for swift completion of installations and repairs

● Assisted management in providing instructional training to co-workers and new employees

● Provided general building maintenance repairs: carpentry, electrical, plumbing and painting

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