PROFESSIONAL SUMMARY

SKILLS

EXPERIENCE

Susan Hallman

917-***-**** adze74@r.postjobfree.com Trumbull, CT Accomplished Administrative and Business Operations Specialist with over 10 yrs of experience, accustomed to handling routine needs and special projects. Dedicated professional with excellent communication, time management, and organizational skills. Willing to take on any task to support team and help business succeed. Communication

(Verbal/Written)

• Technology (CRM/Microsoft

Office)

• Organization/Planning/Event

Coordination

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• Customer Service • Efficiency • Attention to detail

• Time/Schedule management • Problem solving/Prioritization Senior Administrative Assistant

Yale School of Public Health, Yale University, 2023 - Current

• Administrative support for Department Director

• Support of workflow of daily administrative tasks to achieve targets and deadlines.

• Oversight and coordination of administrative, program, and office activities

• Management of complex calendars; Scheduling and coordination of meetings and appointments

• Screening and responding to mail

• Coordination of travel arrangements and itineraries

• Ordering and maintaining of inventory and supplies Administrative Assistant (Part-Time)

Congregation B'nai Israel, 2022 - 2023

• Assisting of clergy, staff, and members with administrative support Utilizing CRM software to manage membership, create internal reports, manage the donation process, manage the memorial process, and to create correspondence

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• Creation and updating of publications

Daily administrative duties including managing of calendars and correspondence, answering of phone and in person inquiries

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Family Sabbatical/ Caregiver

Career Break, 2017 - 2022

Administrative Inside Sales Specialist

ATI Industrial Automation, 2017 - 2017

EDUCATION

Administrative and business operations support for Account Specialists, Account Managers, and Application Engineers for an ISO 9000 company

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Ensured accurate and timely creation and management of customer quotes, sales orders, and order acknowledgements

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• Liaison between the customer base, account management team, and internal departments

• Monitored and responded to various database discrepancy reports in a timely manner. Administrative Specialist (Inside Sales)

Precision Computer Services, 2014 - 2016

Administrative and Sales support for several Account Managers helping to provide customer quotes, process orders, and reconcile revenue

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Utilized various CRM, quoting & accounting systems to efficiently maintain a smooth order process from beginning to end

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Liaison between internal departments and customers, helping to develop better processes internally and externally

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• Successful tracking and maintaining of return of material for the company

• Assisted with on-boarding new hires and getting them acclimated with internal processes

• Calendar management

Sr. Business Operations Specialist

EMC Corporation, 2006 - 2013

• Administrative and Sales support for District Managers and multiple sales districts

• Responsible for creation and maintenance of entire order process using CRM and internal systems Responsible for reconciliation and maintenance of daily, quarterly, and annual reporting as well as forecasting for multiple Managers, Districts and Account Representatives

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Responsible for helping employees and new hires to get acclimated to internal systems and processes, acting liaison between sales teams and other departments, and ensuring all sales issues are resolved

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• Expense handling, travel planning, calendar management, meetings and event planning Office manager- responsible for making sure the office is running smoothly and efficiently; is well supplied and has functioning equipment; is presentable and comfortable for guests, customers, and employees; liaison between company and the building management and contractors

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• Successful tracking and maintaining of return of material for the company Bachelor of Arts

Hunter College, CUNY, New York, NY

Cum Laude, GPA: 3.6, Golden Key Honor Society; Deans List

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