SRIMATHI.B

e-mail : adze72@r.postjobfree.com

Mobile : +919*********

CAREER OBJECTIVE

My professional attitude has been thinking critically, learn quickly, develop expertise and produce immediate contribution. To occupy a responsible and challenging position in an organization that would enable me to augment my knowledge.

ACADEMIC PROFILE

B.Com (CS)

Institution : Gurunanak college (2008 – 2011)

University : University of Madras

Percentage : 60%

Higher Secondary

Institution : Kalaimagal Vidya Manthir Matriculation Higher Secondary School.

Percentage : 65%

SSLC

Institution : Tagore Matriculation School.

Percentage : 59%

EXPERIENCE SUMMARY

A self-motivated individual who thrives in challenging environment. I would like to work in a growth oriented organization that allows me to apply my skills in business to contribute and provide me an enriching experience.

Overall experience of nearly 5 years as Senior Customer Service Executive in Teleperformance.

Strong experience in e-mail intraction with UK clients, Interest Services and document verification.

Handled part of corporate KYC process (MANDATE CHANGE).

Expertise in verbal and written communication and team management.

KEY SKILLS

Good team work with positive approach

Willing to take more initiative.

I believe in sincerity and dedication in the execution of the work given to me.

TOOLS EXPERTISE

Siebel 8.1 : Siebel is a workflow management tool that helps to manage workflow also and it will help to process the cases.

Full Serve : Full serve is a customer gateway application helps to view customer account details and amend information.

WORK EXPERIENCE

TELEPERFORMANCE (May 2016 – October 21st 2021)_(BARCLAYS PROJECT)

Senior Service Executive in (mandate change)accounts service department.

E-mail support and handling calls to onshore team regarding the queries.

International Non voice Banking process

Handling e-mails

Responsible for handling customer Liquidity Management.

Meeting client SLA’s and Operation OLA’s on TAT, Accuracy, Productivity and Utilization.

Floor Support and query handling.

Maintaining consistency in delivering quality and quantity for the process.

Monitoring and training junior and new staff members.

Creating positive environment among team members and helping them on their daily tasks.

Generate daily, weekly, fortnightly, monthly, quarterly reports providing actionable insights focusing on business needs for SLA

WIPRO( JANUARY 28 2022- AUGUST 31ST 2023)_ (BNYM PROJECT)

Customer identification program validation for corporate entities

Screening in Nexen tools

Local requirements for the countries

Working and amending deatils in Goldier or Refinitiv tools

External search for an evidence which is to validate documents

Dealing with Lexis and nexis for collecting evidence where kyc onboarding

TECHNICAL SKILLS

Operating Systems - Windows XP

General Tools & Utilities - MS Office (Word, Excel, Power Point)

LINGUISTIC SKILLS

Can read, write and speak in English and Tamil.

Can speak Telugu.

HOBBBIES

Reading books

Hearing song

PERSONAL STRENGTH

Willing to learn and work hard.

Possess excellent communication skills.

Positive attitude and perseverance to undertake challenging jobs.

Have a natural inclination towards teamwork.

EXTRA CURRICULAR ACTIVITIES

Participated and won various prizes in Sports.

Participated in management meets.

Active participation in many Quiz and Variety programs.

PERSONAL DETAILS

Date of birth : 17.03.1991

Father’s name : V.Balaraman

Husband’s name : A.Sathishkumar

Sex : Female

Marital Status : Married

Nationality : Indian

Permanent Address : No.19,Elango street,

Nanganallur,

Chennai- 600061.

Date:31/05/2021

Place: chennai (SRIMATHI. B )

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