Garner, NC *****

Phone 516-***-****

E-mail: adze65@r.postjobfree.com

Joan A. Dilbert

Professional Experience

Remote Customer Service Representative 2022-Present

Williams-Sonoma, Inc.

Place sales orders, answering and assisting with general customer inquiries, answering and assisting with furniture inquiries, engaging with foreign and domestic customers, assisting retail store associates with customer inquiries. Assist in processing refunds, returns and replacement orders. Troubleshooting gift card and merchant card issue.

NYC Department of Correction, Elmhurst, NY 2016-Present

Correction Officer

Supervise inmate meals, visits, recreational programs, and other activities. Inspect assigned areas for any issues that threaten safety and security; participate i n searches in order to detect contraband. Completes forms and reports as well as maintain daily log books. Issue verbal commands, announcements and explanations to the inmates. Observe inmates and make recommendations concerning medical and psychiatric referrals. Escort inmates within and outside the facility.

Rally Bus, East Meadow, NY 2014-2016

Customer Service Representative

General Office Duties. Works from home remotely. Assist customer with inquiries regarding music events and sporting events. Assist customer with placing orders over the phone or on the internet. Ability to process full and partial refunds and issue credits to customers.

FJC Security Services, Floral Park, NY 2011-2013

Payroll Specialist

Processed payroll for 5,000+ employees on a weekly basis. Entered vacation sick pay and discrepancy adjustments as well as garnishments and update taxes. Aided in the improvement of payroll procedures and various reports.

Created and maintained payroll reports for vacations, discrepancies and back end services. Knowledgeable on setting up and reviewing payroll matrixes. Assisted with the printing and distribution of W-2’s. Maintained spreadsheets for Metro Card distribution. Provide customer service to the Security Officers via phone and fax. Ability to work independently on projects such as Quarterly presentations and audits. Process direct deposits and returned ACH reports. Review and analyze payroll reports for accuracy and made the necessary adjustments and or corrections. Scheduled and maintained time sheets for corporate employees. Ensure that all employees have self service access to view their personal payroll data on our online website. Strong data entry skills which include but not limited to logging, tracking and researching various payroll request. Strong familiarity with the Valiant Software, strong Excel knowledge, Power Point and Outlook.

Healthplex, Inc.,Uniondale, NY 2007-2010

Imaging Clerk

Data entry, scanned denied dental x-rays, assisted in mail sorting and distribution, assigned claim numbers to new dental claims, verified subscriber identification numbers and coverage. Worked with Epson scanner and software.

TransCare Ambulance, Brooklyn, NY 2006-2007

Billing Associate

Data entry, verified insurance coverage for transportation, pre-authorized

transportation, coordinated ambulette trips with participating hospitals.

Worked with AS400, Omnipro, Epaces and Accurint.

Hereford Insurance Company,L.I.C., NY 2005-2005

Workers Compensation Clerk

Data entry, customer service, processed new Workers Compensation

claims for yellow medallions and black livery cars and maintained claims

for adjustors. Helped prepare claims for audits. Worked with AS400.

Nassau University Medical Center, East Meadow, NY 2003-2004

Hospital Clerk

Data entry, customer service, worked in telemetry and orthopedic units,

maintained bed assignments, picked up Dr’s orders, maintained and filed

patient charts, controlled inventory for the unit’s supplies and stock

medication, helped in transport of patients to various location throughout

hospital and arranged ambulette transport for patients. Worked in medical

billing department as a compiler.

GMAC, Uniondale, NY 2003-2003

Leasing Customer Service Specialist

Data entry, customer service, notified customers who leased vehicles of any parking violations that they incurred, sent notices to customer requesting payment of violations.

TPS Administrative Group, LLC, Garden City, NY 2000-2002

Administrative Assistant

Data entry, customer service. Processed all bills for our clients various

residences. Recorded bank transactions. Reconciled bank accounts.

Accounts payable and receivable for various client account. Provided

personal consideration to clients which included, picking up E-Z Passes,

travel arrangements, responding to invitations, setting up Dr.

appointments, finding landscapers, etc.

Certification & Awards

●Microsoft Office

●EKG Certificate

●Phlebotomy Certificate

●Patient Care Technician Certificate

●CPR-BLS

●Mental Health Crisis

●Peace Officer

Skills & Hobbies

●Microsoft Office

●Excel

●Outlook

●Power Point

●Valiant

●Quick books

Education

ECPI University-LPN Program (Currently Enrolled)

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