Nichole Jordan

Customer Service/Administrative

Jacksonville, FL 32218

adze5e@r.postjobfree.com

+1-757-***-****

Authorized to work in the US for any employer

Work Experience

Customer Service Representative

We insure - Jacksonville, FL

July 2022 to Present

Assist insureds with payments, questions about policy Member Services Associate

GoHealth - Jacksonville, FL

October 2021 to July 2022

Assist members with questions regarding their medicare benefits. Welcome Specialist

Conduent - Chesapeake, VA

April 2021 to October 2021

Assist patients with enrollment into our Enbrel support services or getting them to the correct department.

Customer Service Representative

Sutherland - CUNA - Chesapeake, VA

July 2019 to March 2021

Assist customers with insurance needs, questions and concerns. Customer Service Representative

Sutherland - ULI

October 2018 to July 2019

Assist members with event registrations, membership payment for renewals, and membership questions. CSR - Customer Service Representative

Sutherland - MetLife

May 2017 to October 2018

Assist claimants with disability claim questions, payment information or getting them to the right place. Cashier, Member Services Desk

Sam's Club - Chesapeake, VA

2016 to 2017

Successfully assisted customers with purchases, ran register, doing assigned tasks. Also assisted customers with membership questions, concerns, or starting a membership. PSE ASSISTANT/CASHIER

Lowes

May 2014 to July 2015

-2015 Successfully assisted the PSE with sales, leads, projects. Making sure that all customers are satisfied with the installations of their projects. Successfully assisted customers with purchases, ran register, doing assigned tasks. Front Desk Associate

Front Desk Clerk

NNSY-NGIS - Portsmouth, VA

May 2014 to July 2015

Portsmouth, VA - 2014 to 2015

Successfully assisted guest with reservations, resolved customer complaints or concerns and successfully

provided hospitable accommodations for both military and civilian personnel. PSE ASSISTANT/CASHIER

SALES ASSOCIATE

Harris Connect - Chesapeake, VA

2010 to 2014

Lead Rep/Assistant Mgr

Harris Connect

2010 to 2011

Work

Accounts Rep

PORTFOLIO RECOVERY ASSOC - Norfolk, VA

2010 to 2011

Contacting customers who are delinquent in payments to assist them in payment arrangements. Cashier/Shift Leader

Aramark - Norfolk, VA

2009 to 2010

Successfully assisted customers with purchases, ran the shift to ensure that employees were doing assigned

tasks, placed orders to suppliers for product.

Cashier/Customer Service

Barnes & Noble - Norfolk, VA

August 2008 to July 2009

Assisted customer with purchasing educational materials such as textbooks or accessories. Assisted customers/students with locating books.

Registrar

TIDEWATER TECH TRADES - Virginia Beach, VA

April 2008 to August 2008

Admissions Representative- Online Curriculum

TIDEWATER TECH ONLINE

2006 to 2008

Successfully assisted and enrolled potential students within academic program, assisted former students with the re-enrollment process, completed data entry of grades and attendance, and scheduled classes for new and current students within institution.

Education

Associate of Applied Science in Accounting

Commonwealth College - Portsmouth, VA

1991 to 1993

High school diploma or GED

Skills

• SALES (4 years)

• CUSTOMER SERVICE (10+ years)

• RECEPTIONIST (2 years)

• RETAIL SALES (4 years)

• EXCEL (7 years)

• Call Center (10+ years)

• Customer Care

• Customer Support

• CSR (10+ years)

• Microsoft Windows (10+ years)

• Typing (10+ years)

• Filing (3 years)

• Administrative experience (3 years)

• Clerical experience (3 years)

Awards

Platinum Value Award

April 2019

Perfect Attendance

April 2019

Assessments

Office manager — Proficient

May 2021

Scheduling and budgeting

Full results: Proficient

Administrative assistant/receptionist — Proficient August 2021

Using basic scheduling and organizational skills in an office setting Full results: Proficient

Attention to detail — Proficient

July 2021

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Proficient

Project timeline management — Completed

July 2021

Prioritizing and allocating time to effectively achieve project deliverables Full results: Completed

Customer service — Completed

August 2021

Identifying and resolving common customer issues

Full results: Completed

Work style: Reliability — Proficient

August 2021

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Inside sales — Proficient

September 2021

Understanding and responding appropriately in sales scenarios, and performing common sales calculations

Full results: Proficient

Verbal communication — Proficient

September 2021

Speaking clearly, correctly, and concisely

Full results: Proficient

Administrative support professional fit — Proficient July 2021

Measures the traits that are important for successful administrative support professionals Full results: Proficient

Spreadsheets with Microsoft Excel — Proficient

May 2021

Knowledge of various Microsoft Excel features, functions, and formulas Full results: Proficient

Work motivation — Proficient

June 2021

Level of motivation and discipline applied toward work Full results: Proficient

Sales skills — Proficient

September 2021

Influencing and negotiating with customers

Full results: Proficient

Customer focus & orientation — Proficient

August 2021

Responding to customer situations with sensitivity Full results: Proficient

Working with MS Word documents — Completed

September 2021

Knowledge of various Microsoft Word features, functions, and techniques Full results: Completed

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

SKILLS

MICROSOFT OFFICE (10+ years), Customer Service (10+ years), Warehouse (1 year), PRODUCTION (3 years), 5 STAR Certification in Leadership and Customer Service (1 year) Areas of Expertise

●• Customer Service Representation

●• Complaint Handling &Resolution

●• Customer Satisfaction Enhancement

●• Sales &Margin Improvement

●• Windows XP, Microsoft Word, Excel, &PowerPoint operations.

●• Teambuilding &Training

●• Order Fulfillment

Contact this candidate