Shkari Taylor

Customer Service / Technical Support

Simpsonville, SC 29681

adze5b@r.postjobfree.com

+1-864-***-****

Authorized to work in the US for any employer

Work Experience

Claims Processor

Allstate Insurance - Charlotte, NC

January 2021 to Present

• Will review claims received from current clients filing a complaint, via email.

• Investigate, analyze, and validate sales call complaint claims.

• Determine the validity of the complaints made by clients.

• Listen to recorded sales calls relevant to the complaint and document the necessary facts.

• Partner with internal resources to bring claims to an appropriate outcome.

• File a report with the third-party partner detailing the specifics of the complain Mortgage Servicing Specialist II

BB&T Bank now Truist - Mauldin, SC

September 2020 to November 2021

Reviewing and Verifying Loan Applications

Administrative work

Collecting pre foreclosed loans payments

Filing borrower information with the lending bank

Sending monthly payment statements

Following up on any delinquent accounts

Maintaining Records of payments and balances

Senior IT Specialist

Getronics - Greenville, SC

December 2018 to September 2020

-Assist Partners with troubleshooting needs

-Up to 13p inbound calls per day

-Completion of all certifications

-Customer Service

Collections Representative

Global Lending Services - Greenville, SC

December 2015 to October 2018

• Collected Car payments

• Maintained up to 100 outbound calls per day

• Customer service

• Set up payment plans

• B2B collections on car Loan accounts

Supply Specialist (92Y)

United States Army Greenville - Greenville, SC

June 2009 to September 2015

South Carolina (June 2009- September 2013)

Human Services / Supply Chain

- Supervised the redistribution of nearly $10 million worth of equipment to other organizations resulting in cutting company equipment surplus by 15%.

- Disposed of $5 million worth of outdated, defective, or excess equipment and supplies in a 9-month time frame

- Conducted high quality training for lower level personnel that resulted in efficient turn-over of senior management with minimal discrepancies.

- Requisitioned, received, and issued over 200,000 pieces of supplies and equipment resulting in efficient logistical support for the organization with superb results.

- Oversaw monthly inventories for commander's equipment.

- Supported over 200 personnel in field training exercises nine months out of the year. Customer Service Representative

Dial America Greenville - Greenville, SC

July 2012 to August 2014

• Answered a constant flow of 210 customer calls per day

• Gathered and verified all required customer information for tracking purposes.

• Met or exceeded service and quality standards every review period with scores of 100% Prospect potential clients by calling them on the telephone or contacting them through emails

• Generate leads and follow up on them to gain business opportunities

• Graded consistently in the top 10 in sales

• Interviewed clients to determine their insurance needs and provide them with insurance coverage options

• Determined what types of insurance plans will suit clients, in accordance to their specific financial backgrounds

• Customized insurance programs to meet the specific requirements of each client by ensuring proper coverage of risks

• B2B Collections

Receptionist

Keller William Realty Greenville - Greenville, SC

September 2008 to December 2010

- Coordinated and scheduled meetings made reservations confirmed appointments and provided directions when required.

- Prepared forms and other documents related to sales renewals leases and exclusive agencies.

- Managed contact database.

- Created marketing brochures and postcards.

- Created maintenance work orders.

- Scheduled tours for prospective tenants.

- Assisted in the preparation of eviction paperwork when necessary. Education

Associate in Business Accounting

Greenville Technical College - Greenville, SC

August 2011 to May 2013

High school diploma or GED

Skills

• Customer Support (4 years)

• Call Center (8 years)

• Customer Service (7 years)

• Excel

• Logistics

• Accounting

• Supply Chain

• Military Experience

• Mortgage Servicing

• Escrow

• Accounts Receivable

• Account reconciliation

• Fraud

Military Service

Branch: United States Army

Rank: E3

Certifications and Licenses

AED

February 2009 to April 2017

AED & CPR CERTIFICATION

Secret Clearance

Assessments

Conscientiousness — Highly Proficient

October 2019

Tendency to be well-organized, rule-abiding, and hard-working. Full results: Highly Proficient

Front Desk Receptionist — Highly Proficient

October 2019

Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Highly Proficient

Customer Focus & Orientation — Highly Proficient

September 2019

Responding to customer situations with sensitivity. Full results: Highly Proficient

Customer service fit — Highly Proficient

January 2020

Assesses personality traits that result in high-quality customer service. Full results: Highly Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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