Customer Service Data Entry
Resume:
JASMIN DANIELS
********************@*****.***
SUMMARY:
A self-motivated, ambitious team player driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. I am motivated to maintain customer satisfaction and to contribute to the success of the organization. WORK HISTORY
Crew Member November 2022 - Present
Raising Cane’s Chicken Fingers
• Provided exceptional customer service to ensure customer satisfaction and retention.
• Coordinated with other departments and the chef to make sure everything is operating by Raising Canes Standards.
• Ensures all orders are taken accurately and quickly, which assisted in creating 92% customer satisfaction scores throughout the restaurant. This was succeeded by staying up to date on out products, services and industry trends.
Sales Representative
MPower
• Presented professional image consistent with company’s brand and values.
• Exceeded monthly sales targets by 35% and quota by staying up to date with product knowledge to accurately answer questions and make suggestions, exercising a proficient and strong work ethics.
• Actively listening to understand customers better and develop emotionally intelligent methods for managing their fears and reactions, while showcasing product features to customers and discussing technical details to overcome objections and lock in sales.
• Communicate for success internally and externally by answering questions diplomatically, educating customers, and solving problems; appropriately addressing customers concerns, increasing the retention rate in business.
Sales Associate July 2020 - February 2021
Victoria Secret & PINK
• Assist guests with proper selection of merchandise in accordance with their identified needs.
• Provided customers with a positive experience by utilizing client facing skills, empathy communication and patience to ensuring customer satisfaction.
• Accepting and processing orders, operating the pos registers, resolve returns.
• Interacts professionally and effectively through verbal communication with all customers and team members showing commitment to customer service and product improvement. Team Crew Member September 2019 - March 2021
McDonalds
• Successfully managed various fast moving unexpected point of sales system failures and communication challenges with customers and team members.
• Ensured all orders were taken accurately while maintain a professional and friendly attitude.
• Built and maintained relationships with all customers and crew members to ensure customers and colleagues comfortability by upholding company standards, and sanitation procedures guaranteeing a friendly and conflict-ridden atmosphere.
SKILLS
Cultural /Emotional Intelligence
Critical Thinking
Conflict Resolution
Time Management
Data Entry
Multitasking
Logistics
Attention To Detail
Data Analyst
Strong Work Ethic
Communication
Adaptability
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