ANDRIA REYES RODRIGUEZ, M.A

adze4h@r.postjobfree.com 210-***-**** San Antonio, TX

I am an ambitious leader, detailed, and resourceful professional with over 15 years of experience in sales and education. I am self-motivated, data driven, and results focused with strengths in leadership, communication, time management, psychology, and organizational development. With a proven success record in relationship management and being adaptable in challenging situations. ATTRIBUTES & SKILLS

• Conflict Mediation and Management

• Mental Health Assessments

• Policy and Procedure Improvements

• Leadership and Management Skills

EXPERIENCE

• Strong communication/written/verbal skills

• Relationship management techniques

• Sales and Account Management

IDEA Public Schools – IDEA Eastside San Antonio, TX 08/2021 – Present Leadership College Counselor

• Administered the college search and admissions process while ensuring all scholars remained on track to graduate.

• Met all quality application requirements; Resume, Letters of recommendations, TI/ TII acceptance, and the FAFSA process.

• Ensured scholars are on track to graduate, advising sessions, attendance, and social/emotional support and coaching.

• Guided scholars and parents through the college identity process to ensure matriculation.

• Assisted with the master schedule, scheduling process, course selections, and counseled on their graduation plan.

• Facilitated weekly manager check ins, grade team lead coaching, parent/student engagements, and town hall meetings.

Incarnate Word High School San Antonio, TX 10/2016 – 07/2021 Counselor, Testing Coordinator (2018, 2019)

• Counsel students in grades 9 - 12 to empower their academic performance, social emotional needs, and college identity.

• Advise students in short-term crisis situations such as bullying, building relationship skills, and conflict resolution.

• Conduct Individual planning sessions with students to build capacity with the college identity process. Review their four-year graduation plan/endorsement options and credits in order to graduate.

• Coordinated all testing for the SAT, PSAT, AP and High School Exams.

• Consulted regularly with parents, administrators, and specialists to tailor individualized support for students requiring additional support.

• Collaborated with other teams to discuss strategies to ensure we meet annual enrollment goals.

• Review weekly reports and analysis of daily, weekly, and monthly goals.

• Spearheaded the wellness program to cultivate an atmosphere focused on awareness of mental, physical, and emotional well being

Various roles San Antonio, TX 08/2006 – 08/2017

Counselor

Co-Owner of A. RODCO

Stay at Home Mother with fractional employment

St. Anthony Catholic School San Antonio, TX (08/2014 - 08/2017) Counselor

• Established developmentally appropriate support groups and activities for elementary-aged students.

• Worked collectively with education professionals to deliver in-school counseling support for identified students.

• Promoted parent and teacher partnerships and communications to support students’ educational goals.

• Followed-up with outside mental health service providers to coordinate in-school support.

• Monitored students’ academic progress, mental health, and sociability through ongoing individual assessments.

Rackspace San Antonio, TX (04/2012 – 10/2012)

Verification Processor

• Identified and resolved system and account issues.

• Verified and logged in deadlines for responding to daily inquiries.

• Successfully established effective systems for record retention by creating a database for daily correspondence tracking.

• Resolved customer problems with speed and professionalism to maintain high satisfaction ratings.

• Kept meticulous reports and documentation detailing daily processing activities, updated logs and submitted timely reports for supervisor review.

USAA San Antonio, TX (04/2011 – 10/2011)

Membership Service Representative IV

• Developed effective relationships with all call center departments through clear communication.

• Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.

• Evaluated customer account information to assess current issues and determine potential solutions.

• Established membership loyalty, executing flawless customer retail account management.

• Evaluated benefits for each caller to determine service needs and address concerns. o USAA-Triple Crown Award for meeting all three levels o USAA-Yellow ribbon Award for excelling in outstanding customer service San Antonio I.S.D San Antonio, TX (08/2007 – 05/2010) High School Business Teacher

Education Management Corporation San Antonio, TX 02/2001 – 07/2006 Sales Representative

• Operated and worked remotely

• Managed territory to ensure all goals and objectives were met daily, weekly, and monthly.

• Facilitated oral and visual presentations to high school students.

• Compiled all interested student’s information and assessed their goals and choices for their collegiate career

• Documented information for production and accountability purposes. EDUCATION & TRAINING

Master of Art-Counselor University of Texas San Antonio, TX Bachelor of Arts-Psychology University of The Incarnate Word San Antonio, TX Tele Mental Certification Pesi.com

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