TARGET JOB/POSITION

Learning & Development Professional with 10+ years’ experience collaborating with stakeholders to proactively seize opportunities for positive organizational change, growth & transformation.

SKILLS

Needs & Gaps Analysis . Master Facilitator . Content Curation & Creation . Communications Leadership Development . Collaboration . Influence . Change Management . Adult Learning Program Management . Culture Transformation . Action Planning . Coaching . Instructional Design . Team Building Train-the-Trainer . . Organizational Alignment . Customer Service Talent Development . Project Management . Orientation & Onboarding . Program Management

QUALIFICATIONS

End-to-end case management collaboration with Global Functions to support learning initiatives (SFDC)

Conducted enterprise-wide Needs & Gaps Analysis identifying critical opportunities and led a closed-loop action plan initiative bridging gaps, addressing needs, and measuring success

Created a virtual world-class enterprise-wide Orientation-Onboarding experience awarded a 5-Star rating

Created an end-to-end world-class in-person Orientation and Onboarding experience awarded a 5-Star rating

Developed an enterprise-wide comprehensive online resource center for leadership - 92% adoption

Created & facilitated a data-driven change-leadership training increasing employee engagement by 32%

Established a Training Ambassador Program for all functions, reducing waste by 23%

Established an enterprise-wide Culture Ambassador Program driving engagement by 30%

Led enterprise-wide Scorecard Performance Management initiative utilizing OKR’s yielding 100% adoption

Developed a formal 8-step Business-Case Utilization process with ROI requirements (SOP)

Created Red Carpet Care: The Perfect Customer Experience training cascaded enterprise-wide

Provided support and coaching to all teams and clients remotely using MS Teams, GoToDesktop, Zoom, etc.

Implemented a 30-60-90 Day Mirror Review for managers and new hires tethered to organizational core values – 100% adoption

Customized a leadership development program, Leadership Consciousness, for all levels of leadership including Millennials, High Potentials & Executives

Partnered with Talent Acquisition in an enterprise-wide Topgrading hiring initiative-100% adoption

Proficiency: Microsoft Office (Word, PowerPoint, Excel, Outlook), Instructional Design, Salesforce, Lattice, Lessonly, eCW, Monday.com, Teamwork, UKG, Fresh Service, Camtasia, Canva

EXPERIENCE

Learning and Development Manager (Hybrid) 02 / 2023 – Current

United Vein and Vascular Centers Tampa, FL

Create and execute L&D strategy in alignment with business strategy and organizational vision and values

Conduct need/gap analyses, to identify organizational opportunities and initiatives

Developed a world-class Leadership Development Program, Leadership Consciousness, for all levels of organizational leadership

Developed a world-class new-hire orientation and onboarding for corporate and clinic/market associates

Developed and maintained a Customer Service initiative utilizing Customer Satisfaction Surveys

Provide training efficacy metrics via formative & summative assessments

Organized and oversaw high-impact task forces for engagement and culture transformation

Training Strategy Leader-Manager (Contract) 03 / 2022 – 10//2022

Johnson & Johnson Global Services – Healthcare/Pharma/Med-Tech Tampa, FL

Global business partner supporting L&D strategy and practices in alignment with business strategy

Conduct need/gap analyses to identify training initiatives and coaching opportunities

Work closely with SMEs from discovery to end goals to ensure the creation of relevant training content

Partner with the LDD team to align on learning solutions, obtain signoffs, and provide end-to-end support

Provide training efficacy metrics via formative & summative assessments

Construct and conduct post-mortems using quantitative/qualitative data to determine training effectiveness

Learning & Development Training Manager 10 / 2019 – 02 / 2022

Parallel Brands – Health & Wellness Manufacturing Tampa, FL

Establish and lead data-driven training infrastructure leveraging qualitative & quantitative metrics

Work closely with SMEs to establish instructional end goals and create content to support them

Maintain training documentation, evaluate training effectiveness, catalog all training metrics

Learning & Development Specialist 09 / 2012 - 10 / 2019

Instar Performance – Global Corporate Consulting Redmond, WA

Conduct end-to-end corporate culture needs analysis, define/prescribe solutions and drive action plans

Work closely with SME’s, identify learning needs, develop/deliver ILT & ILO trainings as needed

Work with leadership to identify training needs for individual career development and succession

Manage and implement leadership development programs, assessment through delivery & ROI

EDUCATION

MBA: Human Resource Management 2023*

Excelsior College New York

Bachelor of Science: Business & Economics 1989

Russell Sage College New York

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