Customer Service High School

INDIA JENKINS

**** ***** ** *** *****, Lithonia, Georgia, 30058, US • 678-***-**** • adze3y@r.postjobfree.com Recognized on a regular basis for outstanding performance and contributions to the [Industry] industry's success.

[Title] has been certified.

[Job Title] is a multi-talented [Job Title] who is consistently rewarded for planning and operational improvements. Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the [Type] business. Great multitasker with [Type] management training and extensive food service experience. With customers and team members alike, be upbeat and positive. Committed to improving customer experiences while lowering costs overall. Clear understanding of [Task] and [Task] as well as [Skill] training. Talented chef with [Number] years of experience preparing and serving a wide range of foods. Food plating and presentation

Relationship development

Sanitizing understanding

Food production management

High School - 2003

Tucker High School - Tucker, GA

Business - Some college (No degree)

AIU - Sandy Springs, GA

Bartending - certification - 2011

Atlanta Professional Bartending School - Atlanta, GA Bar Manager Bartender/ Catering Driver - October, 2022 to Present Dickey's Barbecue Pit - Stone Mountain, GA

Keep track of stock levels to avoid critical item shortages. Provide exceptional customer service.

I'm in charge of organizing the bartenders.

Create menus for restaurants and bars.

Maintained a welcoming, safe, and enjoyable atmosphere for bar and lounge patrons. Create custom cocktails for the seasonal bar menu. Hired and trained new bartenders to meet the company's standards. I'm in charge of placing orders for goods and services. Make liquor purchases and keep track of the bar's inventory. Ensured that all products and equipment were held to the highest standards of accountability and quality. Am in charge of all financial transactions and payroll duties. Verifying a customer's identification to ensure that they are of legal drinking age. I'm in charge of a bartending crew and am accountable for their sales goals and standards. Professional Summary

Skills

Education

Work History

Catering Captain - June, 2020 to Present

True North Provisions - Atlanta, GA

Was in charge of the grill, stove, and oven, as well as cleaning all of the equipment after each shift. Prepared meals from scratch using authentic, well-known recipes to generate repeat business. Accurately completed end-of-day financial tasks totaling over $[Amount] in cash and card transactions on a daily basis. Oversaw a team of skilled kitchen workers who prepared and served meals. Was in charge of hiring, training, and managing all kitchen staff, as well as employee development, disciplinary action, and performance reviews. Devised and implemented effective strategies to improve restaurant performance, streamline food preparation processes, and boost efficiency in a variety of areas.

Observed food preparation, production, and plating for quality control. Bar Manager - October, 2011 to March, 2020

Dudley's Restaurant - Stonecrest, GA

Poured and prepared mixed drinks for over [Number] customers every day, as well as creating new libations to attract customers. Kept accurate inventories and alerted management when liquor, beer, wine, and bar supplies were needed. Tightened financial controls to reduce the risk of theft and loss by keeping accurate accounts and cash drawers. Reduced health risks and safety hazards by consistently preparing beverage products while creating cleaning schedules, restocking items, and sanitizing equipment to comply with health department standards. Devised strategies to boost bar revenue through creative promotional ideas, specialty drinks, and customer-centric events. Was in charge of managing the bar's inventory, restocking supplies, and placing orders for spirits, beer, wines, and mixers. Created a popular cocktail menu for customers who prefer liquor and spirits to wine. Upsold daily specials and beverage promotions to exceed daily sales goals. Poured and prepared mixed drinks for over [Number] customers, as well as creating new libations to attract new customers every day. Ensured that the facility complied with all health codes, sanitation requirements, and license regulations, avoiding potential fines. Helped servers with specialty drink orders by quickly preparing on-demand items. Improved customer service by training employees, overseeing operations, and promptly resolving issues. Dealt with $[Amount] cash on a daily basis, which earned me the trust and loyalty of the owners. Took customer orders and took advantage of opportunities to sell specialty drinks and foods. Maintained high customer service standards by staying current on bar and menu options and providing guests with effective food recommendations.

Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and long-term loyalty. Prepared a cashier report and closed out the cash register with [Number]% accuracy. Conducted [Timeframe] inventories of bar and drink supplies to keep stock on hand and avoid costly rush orders. Was in charge of keeping secure cash drawers and quickly resolving any discrepancies to ensure accuracy. Was in charge of handling money, balancing tills, processing credit card payment batches, and preparing bank deposits while maintaining accuracy of [Number]%.

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