Magdalene N Ncho

Project Manager/Scrum Master

Silver spring Maryland, 20902

adze2p@r.postjobfree.com Tel: 202-***-****

PROFESSIONAL SUMMARY

• Over 8 years of experience in Information Technology, all of which are relevant in Project Management and as a Scrum Master.

• Cloud computing knowledge, Private, Public and Hybrid with service providers as Microsoft Asure, Google cloud and AWS.

• Experience working in a technology company using SaaS, PaaS and IaaS.

• Experienced using several Agile project management tools like JIRA/Confluence Jira Align, Azure DevOps, ServiceNow, MS Projects, VersionOne, and PowerBi.

• Experienced with Several Agile Methodology like Scrum, Kanban, Waterfall, DevOps, Lean, working experience in a hybrid model with a combination of two or more.

• Experienced coaching, training, organizing team-building and development sessions.

• Experienced with widely successful Agile techniques: User Stories, BDD, ATDD/TDD, Continuous Integration, Continuous Testing, Continuous Deployment, and coordination and planning of successful deliveries with DevOps teams.

• Experienced scrum master, strong knowledge of all its concepts: Acceptance criteria, DOD, DOR, User stories, scrum ceremonies, scrum values, backlog prioritization, and valuable metrics like burn- down charts, and velocity amongst others.

• Experienced with Google Sheets, Excel, MS Word, and PowerPoint. CERTIFICATION

• PMP Certified

• ITIL Foundation

• Professional scrum master (PSM 1)

• Certified Scrum Master (CSM)

• Certified Safe 5.1 @ scaled Agile: (SSM)

• Certified Scrum Product Owner (CSPO)

February 2023 to Present

RELEVANT EXPERIENCE

Program Manager

Department of Natural Sciences Bowie State University Responsibilities:

• Plan and develop procedures for administering departmental programs.

• Oversee program expenditures and ensures adherence to budget.

• Screening, interviewing and hiring faculty and staff memebers

• Provide guidance to subordinate staff and evaluate performance.

• Prepare and participate in the creation of abstracts, research reports, funding proposals, operations and procedure manuals, and other written material and documentation.

• Review reports of budgets and activities. Prepares ad hoc reports as needed.

• Assists in administering grants and grant-related related communications, scholarships, and other operations.

• Develop, implement, and maintain appropriate policies and procedures.

• Serve as a property custodian for the department. Freddie Mac, McLean, VA September 2022 to January 2023 Scrum Coach Sr /Project Manager

Responsibilities:

• Defined project scope and objectives, drafting plans, Identifying and determining outcomes, resources, capacity thresholds and managed deliveries using a combination of scrum and Kanban.

• Monitored project progress continuously and made detailed scheduled reports on measurable items, such as achievements and workflow.

• Mapping out dependencies and reaching out to dependent teams and resolving conflicts in scope and timelines.

• Managed and reported releases, escalated issues, connected with dependent teams, and facilitated release and deployment walkthrough sessions.

• Worked with DevOps teams to define cloud infrastructure and system needs.

• Ensured measures are taken in projects to increase quality and mitigate risks, including risk analysis, impact assessment, needs assessment, requirements signoff, code reviews, test planning and execution, deployment and plans fallback plans,

• Planned and organized demos on product and system testing.

• Coordinated sprints, retrospective meetings, and daily stand-ups

• Coached, mentored, and supported scrum teams to follow agile values, principles, and practices.

• Organized training and team building sessions, secured agile teams working agreements, Definition of done (DOD), and Definition of Ready (DOR) and helped teams come out with clear acceptance criteria.

• Integrated Agile principles into team practices, coaching the teams on reporting, measuring, and evaluating team performance, backlog development, refinement, and prioritization, ensuring User stories met the INVEST criteria.

• Communicated with stakeholders on project execution, presenting key metrics and reports.

• Took part in PI activities and planning, working with PO to set out the team’s scope for the PI, and setting iteration goals, and risks, facilitating breakout sessions.

• Ensured goals, scope, product backlog items, sprint backlog items were understood and team members are able to carry out their tasks as per the requirements.

• Resolved conflicts and built a trusting and safe environment where problems can be raised without fear of blame or being judged.

• Performed continual assessment of the maturity of the scrum team and providing coaching and insight in support of greater maturity.

Cognizance Technologies, Leesburg, VA March 2019 to May 2022 Project Manager /Scrum master

Responsibilities:

• Facilitated all Scrum Ceremonies including Sprint Planning, Daily Standups, Sprint reviews, and retrospectives.

• Addressed blocking issues beyond the team’s authority, or require support from other teams, so the team remained focused on achieving their goals.

• Partnered with technical leaders and others to support program and organization automation

(testing, pipelines, deployment)/DevOps journey.

• Protected the team from outside interruptions and distractions and remove impediments.

• Defined project scope and objectives, including identifying and determining project outcomes, critical success pathways, and best parameters.

• Guided and coached scrum teams on the execution of SAFe and Agile practices and principles to deliver high-quality products and services.

• Built and operated dashboards for key metrics like burnup and burndown charts, cumulative flow diagrams, and velocity geared towards providing data and project delivery timelines..

• Ran regular reports on project state and progress, presenting clear data for transparency.

• Maintained sprint flow by managing risks in collaboration with managers.

• Trained teams to be self-organized, collaborative team environments that promoted creativity, innovation, and continuous improvement.

• Provided targeted communication to all stakeholders to ensure a clear understanding of dependencies, deliverables, and issues.

Apple, San Francisco, CA April 2016 to January 2019 Scrum Master

Responsibilities:

• Provided and communicated backlog tracking, monitored burndown charts and product metrics, forecast velocity, and oversaw the flow of work related to tasks associated with each requirement (user story).

• Followed up with the team’s commitment by using the capacity tool in Azure DevOps to set capacity for each member for every sprint.

• Used Azure DevOps to plan and track sprints, making sure work progress is updated as needed and accordingly throughout the sprint for transparency.

• Managed all Scrum boards (physical or virtual)

• Used queries in Azure DevOps to filter work items based on criteria and run regular reports.

• Tracked areas of improvement during retrospectives, followed up, and empowered the team to make system and process improvements captured in sprint retrospectives.

• Ran queries in ADO to view and monitor the state of bugs, epics, features, user stories, tasks, and issues

• Used key Scrum metrics (burndown, velocity) to manage the delivery of committed work.

• Helped remove impediments for the development team and shed team from external pressure and distraction from the sprint goal.

• Optimized team performance by recognizing areas of strength and improvement and employing appropriate coaching and development techniques.

• Partnered with the product owner in the grooming and maintaining of the product backlog.

• Worked with team on properly estimating user stories creating an atmosphere for healthy discussion.

MTN CAM February 2014 to March 2016

Project Manager

Responsibilities:

• Participated in MTN implementation/development projects.

• Worked closely with our global supply chain teams to seamlessly deliver projects across multiple releases.

• Created long and short-term plans including setting targets for milestones and adhering to deadlines.

• Executed projects according to plan within scope, cost and schedule limits.

• Delegated tasks on the project to employees best positioned to complete them.

• Made effective decisions when presented with multiple options for how to progress with the project.

• Served as a point of contact for teams when multiple units are assigned to the same project to ensure team actions remain in synergy.

• Communicated with executives or the board to keep the project aligned with their goals.

• Performed quality control on the project throughout development to maintain the standards expected.

• Reviewed all customer work records to ensure documentation is thorough, customer purchase orders are provided.

• Prepared specifications, estimates, and solution documentation to support work

• Served as a point of contact for teams when multiple units are assigned to the same project to ensure team actions remain in synergy.

• Reviewed all customer work records to ensure documentation is thorough, customer purchase orders are provided and delivery meets customer expectation. Skills

• Self-Starter and self-motivated

• Clear and effective communication skills within the team and all levels of Leadership

• Facilitation of technical discussions, decision making, impediment resolution and conflict resolution.

• Strong interpersonal and written communication skills

• Good knowledge of agile frameworks and project management capabilities

• Outstanding organization skills

• Great analysis skills

• Proficient with project management software

• Servant leader

• Ability to collaborate and communicate effectively with everyone at all levels

• Critical thinker with abilities to identify and create strategies to protect against risks.

• Good listener

• Conflict resolution and problem-solving skills

• Adaptability and flexibility with ability to quickly respond to changing needs and demands

• Ability to coach and teach

• Decision making capabilities with knowledge of when to negotiate work and responsibilities to achieve best results.

• Quick learner for continuous improvement.

• Emotional intelligence

Interest and hobbies

• Designing

• Photography

• Puzzles and ice breaker games

• Music and dancing

• Documentaries

• Learning new technical skills

Contact this candidate