Jessica Sawyer

Looking for better

Carrollton, TX 75010

adze2o@r.postjobfree.com

+1-662-***-****

I am applying because of this company is something good to be apart of.That is something that I want to be apart of. I believe that I am good person for this position, because I love helping and making a difference in people life. Not only that but I have eight years of communication and customer service skills. I also am detailed oriented and able to work in a fast paced environment. I am hard working person that wants to help others and brighten up their day. Willing to relocate: Anywhere

Work Experience

Assessment Specialist & Diversion Assistant

Family Gateway

January 2023 to Present

JOB DUTIES/RESPONSIBILITIES:

Maintain paperwork and records of assessments and diversions in real time or within 5business days of appointment.

Answer helpline calls, complete triage screening and provide appropriate resources. Engage the family in a discussion o brainstorm about potential housing solutions andwork together to explore each option and come up with a plan that is best for the family Develop comprehensive housing plans with each family which should include clear action steps for each party to follow-up

Screen clients for appropriate program within agency and/or refer clients to appropriate resources when an agency intervention is needed.

Work effectively with populations that have experienced vulnerability, trauma,economic poverty, incarceration, substance use, developmental delays, compromised mental wellness, brain injuries, literacy and numeracy issues, and/or, other conditions or situations that have impacted housing stability. Act in a positive, solution-focused manner to achieve objectives with service users,remembering that our service is to those experiencing the trauma of homelessness Motivate and organize self to complete tasks with service users, often in non-therapeutic environments. Maintain confidentiality in all aspects of the work environment. Return all phone calls within 24 to 48 hours.

Assist clients with independent housing searches.

• Identify other needed services and make referrals as appropriate;

• Assist families in contacting landlords, completing housing applications and other paperwork as necessary;

• Keep and maintain up to date knowledge base of community resources that may benefit client.

• Use motivational interviewing and strengths-based questions to help families uncover solutions to end their homelessness.

• Check county and national court records for criminal history, sexual offender and warrant status.

• Attend Family Gateway meetings as relevant to the position of Diversion Specialist.

• Engage effectively and constructively with Supervisor to make program refinements in the best interests of the client.

• Provide periodic back up to Assessment & Diversion staff/front desk receptionist during absences or vacancies.

• Perform all other duties as assigned

Senior Customer Specialist

Interface Security Systems LLC - Plano, TX

May 2022 to Present

• Responding to alarm activations to maintain top security protocol

• Visually and audibly monitor surveillance activity to:

• Deter Theft

• Increase safety

• Drive total protection

• Contacting police for emergencies

• Writing reports dealing with loss prevention intervention, video surveillance, etc.

• Other customer service-related activities such as:

• Customer queries and assistance

• Safety precaution awareness

• Monitor for employee theft

• Voice down communication with clients

• Dispatching

• CCTV monitoring

• Asset protection and crime prevention methods

• Team-building and leadership

• Customer service

• Problem-solving

• Verbal and written communication

• Ability to work under pressure

Security Guard

Channel Control Merchants, LLC - Hattiesburg, MS

May 2020 to Present

Opening and closing the building

Floating around the warehouse

Check bathrooms

Truck logs

Check trucks seals

Searches when associates coming and leaving

Standing at your post

• Patrol premises regularly to maintain order and establish presence

• Monitor and authorize entrance of vehicles or people in the property

• Remove wrongdoers or trespassers from the area

• Secure all exits, doors and windows after end of operations

• Check surveillance cameras periodically to identify disruptions or unlawful acts

• Investigate people for suspicious activity or possessions

• Respond to alarms by investigating and assessing the situation

• Provide assistance to people in need

• Apprehend and detain perpetrators according to legal protocol before arrival of authorities Cashier

Krystal's - Oxford, MS

April 2017 to Present

Handle cash, check, and credit card transactions

Advertise new and seasonally products

Provide prompt, courteous, and accurate customer service

Handle customer questions and complaints in a friendly, professional manner Intern

Professional Probation Services - Oxford, MS

May 2018 to July 2018

Filing cases

• Running errands

• Calling the defendants about their missed appointments

• Assist in interviewing,

• counseling or advising a individual under supervision

• Perform the essential duties of a Probation •Officer or Officer Assistant.

• Assist in presentence investigations.

• Draft presentence reports or make sentencing recommendations to the court.

• attending court with probation officers and helping the defendants sign up for probation

• Help the officer gather any information about the defendant and updates

• Call the defendant and inform them on their next appointment and fees

• File away paperwork after attending court

Cashier

McDonald's - Oxford, MS

October 2015 to October 2016

Operated computerized cash register

Promoted upcoming sales to customers

Maintained cleanliness and organization of work area.

Provided prompt, courteous, and accurate customer service Office Assistant

Financial Aid Office - Senatobia, MS

September 2015 to May 2016

Filed and organized students appeals

Assisted employees with duties and errands

Checked office mail daily for employees

Education

Some Master's degree in Social Work

Walden University

Present

Bachelor of Science in Criminal Justice

The University of Mississippi Oxford - Oxford, MS

August 2018

Skills

• CUSTOMER SERVICE (7 years)

• RECEPTIONIST (3 years)

• RETAIL SALES (4 years)

• EXCELLENT CUSTOMER SERVICE SKILLS (4 years)

• MULTITASKING (5 years)

• Fast Food

• Food Prep

• Food Service

• Team Member

• Microsoft Word (2 years)

• Microsoft Office (2 years)

• Cooking Experience (3 years)

• Data Entry (2 years)

• Typing (2 years)

• Community & Social Service Skills

• Customer Service

• Picking and Packing

• Cash Handling

• Cashiering

• Time Management

• Security

• Law Enforcement

• Organizational Skills

• Computer Operation

• Intake

• Computer Skills

• Communication Skills

• Shift Management

• Office Management

• Surveillance

• Microsoft Excel

• Commercial Cleaning

• Laboratory experience

• Clerical Experience

• Loss prevention (2 years)

• Forklift

• Warehouse experience

Certifications and Licenses

Loss Prevention

May 2020 to January 2022

Groups

Vacation bible Study Assistant teacher

June 2016 to June 2018

Organize lesson plans

Overview the the subject

Leading the children in education activities

Assisting the youth with evenings tasks

Additional Information

Skills

• Exceptional Communicator

• Critical Thinking

• Multitasking

• Active Listening

• Communication

• Computer Skills

• Customer Service

• Interpersonal Skills,

• Leadership

• Management Skills

• Problem-Solving

• Time Management

• Transferable Skills.

Contact this candidate