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Customer Service Human Resources

Location:
Lahore, Punjab, Pakistan
Posted:
September 02, 2023

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Resume:

USMAN ALI KHAN

VICE PRESIDENT / SENIOR BRANCH MANAGER

PERSONAL PROFILE

A seasoned banker with a demonstrated 15+ years of professional working experience in the banking industry.

WORK EXPERIENCE

Branch Manager

2012 – Present

Have successfully managed the following branches by developing new deposit and loan business including retail related KPIs (Credit cards, Home loans, MGMP, KNS, AUTO loans, Bancassurane, SME loans, trade facilities and investments.

Izmir Town, Lahore (800 M )

Bahira Town, Lahore (1.6 B )

Allama Iqbal Town, Lahore (2.6 B)

Garden Town, Lahore (6.6 B)

DHA Y Block, Lahore (3.3 B)

Valencia Town Branch Lahore (Present)

Branch Operations Manager

2009 – 2012

Effectively and efficiently manage the overall operations of the branch within a controlled environment. To support business on an ongoing basis and in new initiatives, for generating volumes / revenues for the Bank and service delivery.

Customer Service, Supervision of Banking Transaction in the system, CP creation

& Account Opening, General Banking Operations (Supervision/Authorization), Regulatory Compliance & Risk Management, Audit Rectification, Cost Management, Human Resources, ATM Maintenance.

Data enrichment from uni-bank to t24 system

Advances Incharge

2008 – 2009

Follow-up for Recovery of Principal & Mark-up on periodic basis and input transactions for adjustment of Regular and Overdue finances.

File maintenance of all Obligors data and documents related to credit facilities.

Advances accounts and follow up regarding Mark-up recovery and other correspondence.

General Banking Officer

2007 – 2008

COURSES / TRAININGS

AML/CFT Assessment Training

Fair Treatment of Customers

Information Security Awareness Program (Phishing Awareness)

SBP-Covid-19

Emerging Leadership Program (ELP) Module-1 to Module-6

Limitless to Service and Beyond

LOS - Loan Organizing System

Change Management

Crisis Management

Stress Management

adze1b@r.postjobfree.com

032*-*******

House #38, Phase 3,

AGRICS Town, Lahore.

DOB: 9th April 1984

EDUCATION

MS Banking & Finance

UMT Lahore

2005 - 2008

B.Com (IT)

Punjab University, Lahore

Hailey College of Commerce

2003 - 2005

SOFT SKILLS

Leadership

Problem Solving

Adaptability

Collaboration

Strong Work Ethic

Time Management

Critical Thinking

Handling Pressure



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