CURRICULUM VITAE OF

ESTELLE SHANTELLE SALE HERRERA

CONTACT DETAILS:

Cell: 079-***-****

Email: adzdzv@r.postjobfree.com

Address: Johannesburg South S.A.

PERSONAL DETAILS:

Date of birth: 1979/11/04

Gender: Female

Na onality: South African

Marital status: Single

Health status: Good

Drivers License: Code 8 - Own transport

Languages: English, Afrikaans

Hobbies: Scrap booking, art, doing my

nails and exploring new nail ideas and

trends. Buying nail supplies. Do lots of

nails set for ladies in my free me.

Connect to social media nail groups.

PROFILE:

A confident, reliable and enthusias c

Qualified Technician with more than

nineteen years of experience in the

customer service industry. I enjoy

helping clients, and individuals. I am an

absolute team player. Dedicated to

remaining up to date with the latest nail

service technologies, designs and

trends. I am trained in the latest nail

ar stry techniques and trends. In

addi on, I am familiar with all modes of

ar ficial nails from acrylic to gel and I

am skilled in nail art. Bringing forth

advanced nail technical abili es and the

desire to provide clients with the best

and most pleasurable salon experience

possible. I am trained in the latest nail

ar stry techniques and trends.

EDUCATIONAL QUALIFICATIONS:

School: Westenburg Secondary

Highest grade: Grade 12 (Matric)

Year obtained: 1997

Subjects:

SKILLS:

- Time management

- Mul tasking

- Excellent communica on

- Manicures and pedicures

- Nail enhancement techniques

- Excellent customer service

Nail Technician

TERTIARY EDUCATION:

Rey Beauty School - Johannesburg

Aug 2022 - Feb 2023

Advance Nail Enhancements. Acrylic, Gel and Art

Nail Enhancement: Acrylic System

- Clear and colour acrylic overlay on natural nails (No p or extension)

- French p applica on with clear acrylic overlay

- Clear p applica on with French acrylic applica on

- Sculpted clear and colour acrylic extensions

- Sculpted French acrylic extensions

- Nail repair using acrylic

- Acrylic fill and maintenance

- Acrylic soak off

- Nail shapes - square/almond round point/almond sharp point/coffin

- Nail lengths - short/medium/long

- Nail enhancement: Gel system

- Clear and colour gel polish overlay on natural nails (No p or extension)

- Clear p with builder gel overlay and colour gel polish applica on

- French p applica on with clear builder gel overlay

- Clear p with French gel applica on

- Sculpted clear builder gel with colour gel polish extensions

- Sculpted French gel extensions

- Colour gel polish on toes

- Nail repair using gel

- Gel fill and maintenance

- Gel buff off and soak off

- Nail art

- Ombre with acrylic and gel

- Marble nail design

- Gli er nails

- Stripping and do ng

- Colour mixing

- Diamante applica ons

- S cker applica ons

Mancosa - Polokwane

Jan 2019 - Jan 2019

Post Graduate Diploma Business Management

Apply advanced management principles and theories in a variety of organiza onal se ngs. Develop a mul -disciplinary and global view of business problems and situa ons. Understand the challenges and opportuni es that are created by the cultural and ethnic diversity in Southern Africa. Create a strategic perspec ve concerning organiza onal decision-making. Apply technology to business func ons and an integrated e-business economy. Analyze the financial implica ons of business decisions. generate poten al strategic solu ons to business problems, through the applica on of appropriate research methodologies, scien fic collec on and analysis of literature and data. Subjects:

- Organiza onal behaviour

- Informa on and knowledge management

- Marke ng management

- Opera ons management

- Strategic management

- Accoun ng and financial management

- Human resource development

- Advanced project management

Tswane University of Technology - Pretoria

Jan 2007 - Dec 2010

Na onal Diploma Contact Centre Management

1st Year code subject credit prerequisite subject(s)

- Contact: Centre management

- Communica ons skills

- Contact: Centre Technology

2nd Year code subject credit prerequisite subject(s) CCC200T

- Contact centre management

- Customer rela ons

- Contact centre Technology

- Financial and sta s cal methods

3rd Year code subject credit prerequisite subject(s) CCC300

- Contact centre management III

- Customer rela ons III

- People management III

Mentornet - Johannesburg

Facilitate learning using a variety of given methodologies

- Train the trainer cer ficate

EMPLOYMENT HISTORY:

Nail Technician at Phenomenails Inc. - Johannesburg Nov 2022

- Maintained a clean and sanitary work environment at all mes

- Aimed to provide clients with the best customer service possible

- U lized advanced technical skills to achieve beau ful manicures and pedicures

- Performed nail and hand rejuvena on treatments

- Providing high-quality manicures and pedicures, which include removing old nail polish from fingernails and toenails, cleaning nails, shaping the ends of nails, pushing back cu cles

- Applying ar ficial nails with nail enhancement in Acrylic and Gel systems

- Recommending various nail designs and nail art to clients

- Ecalua ng the condi on of client’s nails and advising them on proper nail care and suitable nail care treatments

- Sani zing all nail instruments and equipment before each use

- Built a clientele consis ng of 75% return clients EMPLOYMENT HISTORY (continued):

Contact Centre Officer at Eskom - Polokwane

May 2013 - Jun 2021

- Iden fied shi process problems

- Monitored individual performance and mentored and coached staff

- Compiled monthly outbound, OCI and Wires reports

- Resolved customer complaints on referral from the agents and ini ated correc ve ac ons

- Conducted campaign management repor ng

- Complied with individual performance compacts with contact centre staff and conducted regular employee performance reviews/assessments

- Ensured agents undergo quality assessments and coaching

- Conducted audits with process partners (QA and coach) to ensure they deliver quality work

- Coordinated the compila on of KPI reports and

communicated the KPI resultsto contact centre

management

- Complied procedures and direc ves and took appropriate correc ve ac ons when required

- Facilitated pro-ac ve informa on sharing process sessions to customers and internal stakeholders when required

- Executed and management of planned and unplanned outages and Adhoc campaigns

- Managed GTX workflow and work items on a daily basis with addi onal inputs of OCI (Op mise customer

interac ons)

- Mee ng POM (Performance monthly mee ngs a ending customer’s forums for respec ve arrears)

- Involved in the Kana open cases projects responsible for Wires Projects in the Province

- Acted as Resource Planner - assisted with resource overview on request monitor real- me

- Analyzed reports for produc on mee ngs in order to respond for the site

- Produced site specific performance reports or any report requested by CCM

- Gather agent updates from CCDC

- Ensure agents adherence

- Assisted the Supervisor with decision making

- Coordinate training and coaching and ensure agents are scheduled correctly

- A end WFM or other mee ngs as and when available

- Ac oning reports and preparing performance reports for site monthly mee ng planner

- Assisted with the formula on of targets for individuals and teams

REFERENCES:

Rey Beauty School

Michelle Fourie (Owner)

adzdzv@r.postjobfree.com

073-***-****

Eskom

Phu Hlakola (CC Manager)

adzdzv@r.postjobfree.com

079-***-****

TERTIARY EDUCATION:

Contact this candidate