Michelle Moore

Customer Care Representative

El Cajon, CA 92020

adzdzo@r.postjobfree.com

+1-619-***-****

Over 7yrs of customer service experience. Med Impact, Salesforce and various application skills. Authorized to work in the US for any employer

Work Experience

Campus Coordinator

US Colleges - San Diego, CA

January 2022 to July 2022

Took students payments, collected all attendance rosters and loaded inserted grades and various documents into student account graduated students batched payments answered calls proctored test using all computers software

Manager

Grams Helping Hands - San Diego, CA

January 2019 to May 2022

Assist clients with affordable living, complete intake, claims and any documentation needed for client, schedule appointments and maintain healthy meal menu, keep inventory and prep food for clients, responsible for supplies and food shopping oversee a staff of two. Member Service Representative

Sharp Health Plan - SanDiego

January 2017 to November 2018

Assisted with open enrollment for members of sharp health plan. Checked claims and billing for members. Look for physicians and medication. Checked plan to see what was covered. Assisted with claims. Using salesforce med impact and a variety of software less Customer Service Representative

PHONEWARE INC - San Diego, CA

November 2014 to August 2016

Call center representative assisted customer for cable via Nutshell Cable or Time Warner Cable. Upsold various packages. Assisted customer is changing packages and payment also contacted with current billing and promotions. Using salesforce and other software Client Service Representative

McAllister Institute - San Diego, CA

March 2013 to February 2014

Office assistant answered incoming calls worked as a go between clients and staff. Assigned positions to clients. Input data of client and counselor in the system, took messages and ran from office Customer Service Representative

Select Staffing - San Diego, CA

July 2012 to February 2013

Worked on assignment for Coffee Ambassador, took calls and placed orders, pulled orders and helped to load on trucks. Kept record of all incoming and outgoing products. Took payment and inventory. Education

Diploma

Lincoln High School - San Diego, CA

September 1984 to June 1988

High School Diploma

Skills

• Salesforce

• Microsoft Word (8 years)

• Call Center (10+ years)

• Customer Service (10+ years)

• Data Entry (10+ years)

• Excel (8 years)

• Phones (10+ years)

• Sales (10+ years)

• Payment Processing (10+ years)

• Paychex (6 years)

• Microsoft office (10+ years)

• Collections (10+ years)

• Copy Machine (10+ years)

• Filing (10+ years)

• CSR (10+ years)

• Customer Care (10+ years)

• Bank Teller

• Medicaid (4 years)

• Barista Experience (5 years)

• Benefits Administration (4 years)

• General Ledger Accounting (2 years)

• Coffee Experience (Less than 1 year)

• Accounts Payable (2 years)

• Journal Entries (2 years)

• Accounts Receivable (2 years)

• Financial Report Writing (2 years)

• Balance Sheet Reconciliation2 (2 years)

• Bank Reconciliation (2 years)

• Office Management (2 years)

• Payroll

• Financial Statement Preparation

• QuickBooks

• Account Reconciliation

• Balance Sheet Reconciliation

• Typing

• Medical office experience

• Office experience

• Phone etiquette

• Clerical experience

• Clerical experience

• Pricing

• Serving

• Communication skills

• Microsoft Excel

• Social work

Assessments

Call center customer service — Proficient

July 2021

Demonstrating customer service skills in a call center setting Full results: Proficient

Medical receptionist skills — Completed

November 2021

Managing physician schedules and maintaining accurate patient records Full results: Completed

Protecting patient privacy — Familiar

November 2021

Understanding privacy rules and regulations associated with patient records Full results: Familiar

Customer service — Familiar

July 2021

Identifying and resolving common customer issues

Full results: Familiar

Customer focus & orientation — Completed

July 2021

Responding to customer situations with sensitivity Full results: Completed

Attention to detail — Completed

August 2021

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Completed

Verbal communication — Completed

July 2021

Speaking clearly, correctly, and concisely

Full results: Completed

Sales skills — Proficient

July 2021

Influencing and negotiating with customers

Full results: Proficient

Work style: Reliability — Expert

December 2021

Tendency to be reliable, dependable, and act with integrity at work Full results: Expert

Typing — Completed

August 2021

Transcribing text

Full results: Completed

Retail customer service — Completed

July 2021

Comprehending and responding to retail customer needs Full results: Completed

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Contact this candidate