Serena M. Tate

646-***-****

adzdze@r.postjobfree.com

A hardworking individual with outstanding leadership qualities, communication skills, artistic creativity and drive. A degree in Fashion Marketing and attending the Fashion Institute of Technology in NY has seasoned my 18 year professional yet modern marketing approach to the customer service industry. Bluegreen Vacations 9/22-7/23

In-House Marketing sales phone rep(onsight tradewinds resort)

*Proven experience as telesales representative for blue green vacations

*Strong track record of successfully meeting sales quota preferably over the phone

*Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems

*Contact blue- green vacation members to re tour vacation club timeshare program while using scripts

*Answer questions about the timeshare features/benefits

*Ask questions to understand customer requirements and close sales while getting them to book the tour w secured deposit

*Direct prospects to the field sales team when needed For extra assurance if they had questions for management

*Enter and update customer information in the database To give sales team about they books timeshare preview

*Take and process ”timeshare previews” in database adding detailed notes for the sales team

Amika Haircare 7/1/21-7/4/22 Sales and Education Rep Manage 20 Ulta Doors while:

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Motivate, inspire, coach and mold team to exceed monthly and quartly goals

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Hire, train, promote and educate store and team.

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Launch GWP and mini events based on store events/promo calendar

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Track inventory and make sure testers are available-product looks clean and organized Becca Cosmetics 9/15/18-2/1/19

Freelance Market Specialist FL.

Keranique Haircare 1/15/16-11/1/2020

• *Capture SPH $250 while building the brand to Sephora and Ulta management

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Coordinate store contest w product give away for high sales-selling team only

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Train all retailer staff on product information and execute weekly store events

• *Hire, train, motivate and mold strong freelance talent in Florida market. Bumble and Bumble 2/1/17-8/1/18

Account Coordinator

• *Maintain key relationships with Sephora and Blumercury

• *Execute corporate events, manage stock levels and train staff and SM. o *

Manage testers, gratis, and samples assigned to my region

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Ted Baker London Fragrance 11/04/16-1/19/17

Sales/Training Account Executive

• *Manage Nordstrom Accounts Central Florida Ted Baker Fragrance/Skincare (9 Doors) Walk N Wellness Urgent Care

Practice Manager-Dr. Agdamag MD

*perform routine clinical and administrative duties under the direct supervision of Dr. Agdamag MD

*Answering phones,, greeting patients, updating and filing patients' medical records, filling out insurance forms, handling correspondence, scheduling *taking medical histories and recording vital signs, explaining treatment procedures to patients, preparing patients for examination, and assisting during diagnostic examinations

*Booking appointments, arranging for hospital admission and laboratory services, and handling billing and book keeping. Understanding and teaching staff DocuTap:

DocuTAP is a web-based EMR with integrated practice management and revenue cycle management. It is primarily designed for use in urgent care situations and is highly tablet-compatible; it can also be configured for primary care and pediatrics – as well as workers' comp visits.

11/1/15-11/1/16

Estee Lauder 9/20/14-10/11/15 (Macys,Belk,Dillards,Nordstrom,Saks,Neimans) Regional Gold Team Artist Florida

• *National Events,GWP, exceeding goals and making plan

• *$250 an hour goal plus building repeat clientele

• *Going above and beyond to build excellent Lauder experience

• *trng and coaching staff to advance beauty advisors skill

• *Face charting and always closing w deluxe foundation sample o *

Working w counter Managers to make the plan

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Basq Skincare NYC 4/1/2012-5/1/16 (Florida,GA,TX,NJ,DC) Regional Account Executive Southeast Territory

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Handle all administrative duties including; T&E, event recap, weekly #/ trend tracking Train staff including GM, DM, store manager, assistant, and all sales support team on features and benefits of Basq.

• *Breakdown how we are different from competitors and how to add on sale w quick demos

• *Plan events during peak traffic hours and hand out samples w a GWP to ensure return business

• *Track inventory and make sure testers are available-product looks clean and organized

• *Coordinate store contest w product give away for high sales-selling team only

• *Determine region’s prime selling hours along w outside events going on in that city

• *Track store progress on hyperlink and excel/follow up google apps daily

• *Eyes and ears for the brand relay any issues to owners in NY

• *Manage T and E budget-update Amex account spreadsheet monthly Henri Bendel 1/10-1/12 New York

Account Coordinator Sales-Youngblood Mineral Cosmetics

• Created new start up mineral brand and exceed seasonal goals

• Hire, train, promote and educate store and team

• Work with PR and marketing to expand in NY retailers

• Handle inventory, make training manuals, and create in store contest/events Henri Bendel-11/08-1/10 New York

Account Coordinator Sales and Training -ModelCo. NY/NJ/CT

• Motivate, inspire, coach and mold team to exceed monthly and quartly goals.

• Pull clients and introduce star products

• Build clientele book and follow up w/VIP customers

• Launch GWP and mini events based on store events/promo calendar Boscia Skincare-Sephora-New York/New Jersey/CT 1/7/08-9/13/08 Sales and Education Coordinator- Manage 19 NY/NJ Sephora doors while:

• *Meeting annual sales goals and building strong relationships

• *Train all retailer staff on product information and execute weekly store events

• *Handle all administrative duties including; T&E, event recap, weekly #/ trend tracking Makeup Artist-Trish McEvoy

Nordstrom-Atlanta, Georgia 9/04-1/06

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Teach clients how to capture their "levels best" by working with lifestyle routines

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Customize a planner to organize skincare, makeup and tools for flawless and easy applications Meet Trish and Joanne at P.A. in Atlanta market-exceeding event goals and building clientele base. Makeup Artist – Lancome

Macy's-Atlanta, Georgia-Gwinnett Mall 10/03-09/04

• *Assist guests with the right skincare products depending on age group and concerns

• Implement features and benefits

• *Meet presale and GWP goals with determination and positive outlook

• Introduce fragrance and link base and top notes

Marshall Field's – Madison, WI 4/02-8/03

Beauty Advisor -Prescriptives

Marshall Field's – Madison, WI 4/02-8/03

Education:

Fashion Institute of Technology-New York City 1/06 to 6/07 Fashion Merchandising Management – Associate Degree 6/07 Madison Area Technical College-Madison, Wisconsin 8/01-5/03 Fashion Marketing Associate Degree-5/03 References Available upon request

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