Customer Service Technical Support

Abdul Mohiz

linkedin.com/in/abdulmohiz adzdzc@r.postjobfree.com 510-***-****

Recent UC Berkeley Graduate and current solution-focused Systems Consultant leading large-scale technology projects from onboardings to implementations. Passionate about dissecting complex problems, devising iterative processes, and leading end-to-end change management. EDUCATION

● University of California, Berkeley Graduated: May 2022

B.A. in Political Economy- 3.5 GPA

SKILLS

● MAC OS and Windows ● Troubleshooting ● Integrity

● Office 365 ● Python ● Critical Thinking

● Deployment ● Problem Solving ● Customer Service

● Analysis ● Data Management ● Communication

● Experience with SSO ● Experience with MDM ● Strong Work Ethic WORK EXPERIENCE

● Jones IT, IT Analyst/Consultant January 2022 - Present

Manage daily IT requirements for clients that are startups/ SOC2 clients that are growing rapidly ranging in size from 30-250 employees. Clients include Mosaic, Avive, Sound Agriculture, and CBF.

Reduced user account opening errors by over 90% by developing an effective manual to explain the approved scenarios for enrolling into MFA, MDM, and other compliancies.

Provide end-to-end IT customer support, ranging from identifying problems to troubleshooting.

Run system audits and analyze results in order to make timely changes to the system.

Develop solid relationships with users and clients, by anchoring on confidence, collaboration and having the utmost value for company growth.

Diagnose and resolve desktop, software, and network problems related to functionality, connectivity, management, and monitoring or other software and hardware problems.

Partner with all members of the Jones IT Team to proactively collect and share tools/experiences/ information that will aid in maximizing multiple users and clients simultaneously and successfully engaging in competing priorities.

Collect, evaluate varied information and data, and document in IT Glue.

Advise Clients on security prevention and best practices to configure, customize, and implement SaaS applications.

Utilize Zendesk ticketing system to document and resolve hardware and software tickets.

Serve as a primary point of contact as part of a cross-functional team to manage client expectations during the entire implementation process.

Develop weekly reporting structure and compile weekly reports for senior leadership which includes creating SOPs( Standard Operating Procedures) for employees in the company.

Account management for 100+ users that require technically focused applications and have maintenance for the adoption, integration and ongoing use of these applications. PROFESSIONAL CERTIFICATES

● Google IT Certificate, CourseEra December 2021 – February 2022

Technical Support: Installing and configuring hardware, software, and networks

Computer Networking: Standard protocols regarding TCP/IP and networking services

Systems Administration: Server management, User/information management

Office 365 Administration: deployment, troubleshooting, and security

● Complete Python Mastery, CodewithMosh November 2022 – Present LANGUAGES

● Professional Fluent- English, Urdu, and Hindi

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