Assistant General Manager
Resume:
Amanda A. Tuerto
Hospitality Management
Contact
PHONE:
EMAIL(S): ******@**********.***
***********@*****.***
EDUCATION
Essex County College
Human & Social Services
Point Pleasant High School
High School Diploma
Prorite
Assistant General Manager at an Extended Stay Hotel with
over 10 years of experience providing unparalleled service
to guests of upscale hotels. A dedicated team professional
adept at ensuring pleasant and comfortable guest
experiences.
Leverage superior attention to detail and guest service skills
to make customers feel welcome and promote long-term
loyalty. Well-organized in managing transactions and
records with meticulous accuracy. A genuine person with
real problem-solving abilities combined with a tenacious
approach to maximizing guest satisfaction.
Hobbies:
Beach
Sporting Events
Shopping
Traveling
Music
Quality Family Time
Movies
Candlewood Suites-Secaucus,NJ-[Assistant General
Manager] 02/2021-Present Tel: 201-***-****
- Organizing team schedules, handling staff issues and
authorizing vacation annual and sick leave.
- Interviewing, hiring, and training new employees.
- Managing various department-specific initiatives and
ensuring that these are completed within the scope, time
and budget.
-Filling in for absent employees and assisting teams as
needed to successfully complete projects.
- Ensuring that employees follow company policies, as well
as health and safety regulations.
- Ensuring a high and consistent standard of customer
service.
- Applying knowledge of emerging and consistent trends to
inform purchase and inventory decisions and solutions.
Candlewood Suites-Secaucus, NJ- [Operations Manager]
01/2019-02/2021 Tel: 201-***-****
- Worked with room service, housekeeping, maintenance
and security to meet all guest needs.
-Managed customer complaints and rectified issues to
complete satisfaction.
- Corrected guest issues in a timely and professional
manner with knowledgeable and friendly service.
- Ensuring employees follow company policies and follow all rule’s and regulations
- Creating bi weekly schedules for Front Desk Staff.
Ramada Plaza -Fort Lauderdale, FL- [Front Desk Supervisor]
01/2015-12/2018 Tel: 954-***-****
- Mentored new staff on correct procedures, compliance
requirements and performance strategies.
- Worked with room service, housekeeping, maintenance
and security to meet all guest needs.
- Managed customer complaints and rectified issues to
complete satisfaction.
- Corrected guest issues in a timely and professional
manner with knowledgeable and friendly service.
- Directed all front desk operations with focus on hotel
reputation, staff productivity and operational efficiency.
Contact this candidate