Angelou M. Villanueva

Sta. Maria District, Pagadian City

Zamboanga del Sur, Philippines

096********

adzdyz@r.postjobfree.com

Seeking for institutions that provide opportunities to further skills and capabilities towards redefining present goals to increase productivity and efficiency.

EMPLOYMENT HISTORY

Private English Class - English Teacher

May 2022 – Present

●Used a pre-written curriculum to teach students English via remote video conferencing.

●Reviewed homework assignments to better gauge students' learning progress and grasp of new concepts.

●Utilized multimedia strategies and technology to convey information in fresh and interesting ways.

●Planned dynamic lessons to increase student comprehension of books and literary concepts.

Toucanstalk - Online English Teacher

October 2021 - April 2023

●Used a pre-written curriculum to teach students English via remote video conferencing.

●Reviewed homework assignments to better gauge students' learning progress and grasp of new concepts.

●Utilized multimedia strategies and technology to convey information in fresh and interesting ways.

●Planned dynamic lessons to increase student comprehension of books and literary concepts.

51Talk- Online English Teacher, Master Teacher A

DECEMBER 2019- JANUARY 2021

●Strengthened communication skills through regular interactions with others.

●Organized and detail-oriented with a strong work ethic.

●Excellent communication skills, both verbal and written.

Zamboanga del Sur National High School- San Pedro Annex - English Student-Teacher

●Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.

●Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.

●Graded and evaluated student assignments, papers, and coursework.

TechMahindra, Cebu City- Sprint Customer Service Representative

April 2019- August 2019

●Responded to customer requests for products, services, and company information.

●Offering advice and assistance to customers, paying attention to their needs or queries.

●Updated account information to maintain customer records.

●Answered a constant flow of customer calls with minimal wait times.

●Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

●Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.

●Handled customer inquiries and suggestions courteously and professionally.

●Clarified customer issues and determined the root cause of problems to resolve product or service complaints.

Jollibee Main Pagadian and Jollibee Pagadian Drive Thru- Service Crew/ Team Leader

August 2015- December2018

●Conducted training and mentored team members to promote productivity and commitment to friendly service.

●Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.

●Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.

EDUCATION

June 2014-July 2020- WMSU-ESU Pagadian, BSED-ENGLISH

June 2009 - April 2013- Dumalinao National High School

June 2003- April 2009- Baga Elementary School

SKILLS

ICT Skills - Average typing speed of 45 wpm; processes documents in Microsoft Word, Excel, and Publisher.

Management Skills- Utilizes time wisely and is willing to be trained even under pressure.

Communication Skills- Converses well in English, Filipino, and Cebuano, languages; observes communication etiquettes; and, can easily build rapport with locals and foreigners.

Contact this candidate