Anne Akinbiyi

CERTIFIED SOFTWARE TESTER PROFESSIONAL

**** ******* **** ****, ******, TX 75036

972-***-**** E-mail: adzdyw@r.postjobfree.com

Career Summary

A respected senior leader with a strong passion for delivery excellence and continuous process improvement. A proven leader with a progressive IT background and extensive experience in Quality Assurance, Professional Services, Program / Project Management and Product Development. A servant leader known for building exceptional delivery teams with high morale and low attrition.

Skills:

HP Quality Center/ALM Team Foundation Server Visual Studios Professional 2015 JIRA Rational RequisitePro Rational Functional Tester Rational Clear quest Rational Quality Manager Telelogic DOORS 8.2 PVCS Track Integrity BugZilla RTE PI Planning Team Leadership Sprint Planning Team building Strategic Planning Leadership SAFe

PROFESSIONAL EXPERIENCE

Brookshires Grocery Store through Progilisys Solutions April 2022-July 2023

QA Lead

Hired as a consultant to lead the day to day operations of the QA team for Brookshires’s Grocery stores Curbside 2.0 initiative

Guide testing efforts involving coaching, mentoring, code reviews, and contributing to improvements to frameworks, tools, and processes

Coordinate and conduct User Acceptance Testing (UAT) with the business users, and develop and maintain UAT standards and processes

Identify opportunities to improve application code quality by increasing unit and integration test coverage

Analyze quality data, metrics, and trends to identify areas for improvement and implement appropriate corrective and preventive actions

Establish QA best practices, efficiently find the root cause of defects, and build creative test approaches

Own status and progress reporting for testing work streams and provide metric reporting to internal and external stakeholders

Conduct post-release reviews and retrospectives to gather feedback, identify areas for improvement, and implement process enhancements for future releases

Selected Achievements

Implemented QA framework & processes that were leveraged across multiple departments

Introduced a UAT process where the business users had exposure to test the application to ensure all the business requirements were met

Introduced smoke testing to identify and fix defects early in the software test cycles

Conduct release review meetings with the business to ensure new features are included into the current release

Fiserv October 2014-January 2022

QA Lead

I worked for Fiserv as a QA Team Lead, managing a team of Quality Analysts remotely and offshore, testing different financial institutions online banking modules

Participate in User Story Grooming sessions and Iteration Planning meetings with Scrum Master, Product Owners, and Agile Team members

Implement, lead, and manage the UAT strategy, timelines and UAT plan, aligning test coverage to business processes, and provide UAT ‘Status’ reports

Lead UAT defect triage, including prioritization of testing based on Business impacts

Created KPI’s and metrics in support of process improvement and analysis reporting

Responsible for ensuring the identification and tracking of testing issues to implement corrective action plans that validate remediation efforts

Work with the technical team to introduce and utilize test automation scripts

Selected Achievements

Created a Root Cause Analysis process that significantly reduced UAT and production defects

Created a Requirements Traceability Matrix to ensure current project requirements are linked to test cases that resulted in traceability between requirements and test cases

Reduced annual operational expenses through automation testing

Goodman Networks June 2013-July 2014

QA Lead

Implemented a new QA department and established policies and procedures, such as Test Plans, Defect Management Process, Test Summary Report, Requirements Traceability Metrics, User Acceptance Testing Process and Test Case Management process

I was responsible for testing an E2E customized procure to pay application where the customer could place orders for telecom equipment

Managed the defect process life cycle, by ensuring defects were clearly documented and triaged in a timely manner

Coordinated with the business team to ensure requirements were properly gathered, documented, adhered to and delivered

Effectively led the defect management process during the software testing cycles, and generated metrics status reports based on test results

Selected Achievements

Developed and implemented a defect management process that reduced the defect fix resolution time that resulted in the project staying on schedule

Implemented requirement gathering/walkthrough sessions with the business users and the development team, resulted in early detection of defects that were addressed before the start of the testing cycle

Reduced the testing timeframe by creating test cases that were traceable by requirements, tested the intended functionality, with a good chance of catching defects by including positive and negative steps

Capital One – Through Iconma November 2012-January 2013

QA Lead

Hired as a consultant for a two-month contract to oversee the testing effort for the rebranding of some of the web pages for Capital One’s web site

Elicited requirements using interviews, document analysis, requirements workshops, surveys, business process descriptions, and use cases scenarios

Managed an offshore team of testers and performed, System, Integration and regression testing on different internet browsers, such as IE, Chrome, FF and Safari

Selected Achievements

Successfully communicated with the business users to baseline requirements and ensured test cases were mapped to the correct requirements, eliminating missed requirements, and reduced time spent to investigate, that would have resulted to delays to the project deliverable dates

Created a defect management process that captured a good description of the issues with steps to replicate the issues along with associated print screen shots, therefore resulting in system and integration defects getting resolved within two business days

No production defects occurred due to extensive verification and validation check points created by the QA Lead

Able to identify the scope and need of the project and successfully manage an offshore team as well as meet the aggressive deliverable dates

Blue Cross, Blue Shield – Through VIVA USA INC May 2012 – October 2012

Defect Coordinator

Managed the defect coordination process from initial screening through to final resolution

Reviewed the Software Development Life Cycle Process and implemented changes to improve the CMMI level

Assisted with implementing and managing a Change Control process and updating program / project plans based on approved changes

Selected Achievements

Hosted the defect status meetings with multiple vendors and end users, and closed out aging defects that were over 30 days old within a two-week period by introducing war room meetings and collaborating with team members to identify the root cause of the issues

Implemented a Change Control process that determined the best course of action for the project, with regards to estimates, scope, and resource planning

Trained End Users, utilizing the HP Quality Center testing tool

ACS (A Xerox Company) –Through Media Riders January 2012 – July 2012

QA Manager

Hired as a Consultant to manage, and implement the testing approach for the Exchange 2010 mailbox migration move

Managend the planning and execution of the project SDLC testing efforts, including all associated resources necessary to meet the delivery dates

Created the following artifacts, business design templates, test plans, test case templates and test case sign off documents, entry and exit criteria to ensure readiness and completion of the testing phrases

Selected Achievements

Identified by clients as a critical player in the success of the project. This resulted to a promotion to QA Manager after two weeks into the project

Created testing strategies that reduced risks to projects milestones, and that enhanced testing productivity

Managed a remote team of testers and could aptitude to different personalities and work under tight deadlines to meet project deadlines

Through a series of stakeholder engagement workshops, I successfully implemented a best-practice requirements management framework for use across the program. This resulted in requirements being base-lined, linked to test cases that resulted in traceability between requirements and test cases

Hewlett Packard –Through Eclaro International November 2010 – January 2012

UAT Coordinator / Project Lead

Hired as an HP contractor to manage the user acceptance test cycles of accounts being migrated from EDS legacy Service Now Help Desk applications to HP’s set of new tools

Coordinated the UAT testing activities, at the Program level, for new and existing internal and external applications that involved validating that business specifications had been implemented as requested, and that existing functionality continues to perform as designed

Attended the client readiness review meetings and provided input on the decision to promote the product to production

Managed a team of testers and applied testing methodologies, and defined key metrics to manage and assess processes including test execution and defect resolution

Selected Achievements

Successfully trained end users on proper operation of the new ESM software application, resulted in a better understanding of the application, and reduced production defects

Trained End Users, using the HP Quality Center testing tool, and other testing tools

Utilized HP Quality Center, to create detailed metric status reports

IBM – Through Collins Consulting June 2009 – October 2010

Lead QA Engineer

Hired as a consultant to work on a IBM Federal Government Contract for the Army, to test End to End supply chain management user scenarios using Oracle Business Intelligence Discoverer Viewer

Participated in the design and requirements reviews to analyze the documentation, and detect any discrepancies with the design, requirements and code

Verified all records in the database tables match the expected values by using Oracle SQL Developer

Selected Achievements

Learned from a manual, IBM Rational Functional Tester (automation tool), and successfully conducted a demo at the client readiness review meeting

Automated the end to end scenarios using IBM Rational Functional Tester

Further improved organizational efficiency through automated testing

Successfully implemented process improvements by advocating the need to attend code review meetings and reviewing testing artifacts during the test planning phase

EDS (HP Company) – Plano, TX July 2006 – May 2009

Business Services Analyst Advanced

Tested SAP an Enterprise Buyer module, an eCommerce Web-based solution that provides the complete procurement process

Managed an off shore team of testers and worked closely with the project manager regarding resource allocation and testing estimates

Worked with QA team members to ensure the test scripts had positive and negative test scenarios

Selected Achievements

Improved script standards by eliminating redundant steps. This resulted in an approximate reduction of 30-50 scripts, thus optimizing testing productivity

Trained End Users, using the HP Quality Center testing tools

Utilized HP Quality Center, to create detailed metric status reports

Sogeti - USA – Vienna, VA May 2004 – July 2006

Senior Tester

Hired as a consultant to lead the testing effort testing (Ariba supplier Network) an eCommerce Procurement web-based application

I performed system, integration, and E2E testing on these modules, requisition Purchase Orders, Billing and Invoicing

Coordinated communication among other testing specialists to ensure analysis of deliverables were completed prior to the deadlines

Identified project risks to upper management, which included impact on the existing testing procedures

EDUCATION

Polytechnic of East London, England

B.A., (Honors), Social Science, 01/1991

TRAINING

ISTQB Certified Software Tester: January 2008

Certified Software Tester: March 2007

Introduction to SQL (Oracle), USDA Graduate School: April 2001

Software Testing and Inspection Methods, Encompass Global Technologies: 03/2000

Microsoft Certified Professional (MS Windows NT Workstation): Month October 1999

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