Customer Service Patient Care
Resume:
Brianne Greene
Apt. ****
Port Orange, FL 32127
**************@*****.***
SKILLS
Customer Service, Money Handling, Communication Skills, Time Management, Leadership, Documentation Review, Patient Care Plans, In Home Patient Monitoring and Care
EXPERIENCE
Homemaker, Concord NC - Stay at Home Mom
Jan 2008 - PRESENT
● Expertly juggled multiple projects and priorities like childcare, chores, and scheduling.
● Ability to maintain extreme calm and under pressure and chaos.
● Manage multiple schedules for a household of two adults and a baby.
● Strong advocacy and organization skills.
● Coordinate medical appointments for all family members and follow-up with health care providers
● Manage household finances and create daily routines. Easter Seals, Lorain OH - Home Health Aide
Nov 2002 - Dec 2007
● Deliver compassionate care and support to disabled and elderly patients, helping them perform general activities associated with daily life.
● Monitor changes in each patient's condition, maintaining and updating records of their progress and health
● Administer oral medications daily to each resident, closely following written directions provided by the physicians and home care nurses.
● Take and record vital signs plus food/liquid intake, and report these numbers to the relevant healthcare professionals.
May Credit, Sheffield Village OH - Billing Adjuster Nov 1999 - Oct 2002
● Speak with customers to explain billing policies and procedures
● Assist customers in setting up auto-pay as well as paperless billing and statements
● Process late fees on unpaid accounts
● Process monthly bills and send to customers for payment
● Receive and process payments from customers while updating their account
McDonalds, Grafton OH - Drive-Thru Cashier
Jan 1996 - Oct 1999
● Maintained high standard of customer service during high-volume, fast-paced operations.
● Communicated Clearly and positively with coworkers and management.
● Handled currency and credit transactions quickly and accurately.
● Resolved complaints promptly and professionally.
● Prepared drinks, ice cream and other special items to complete prepared food orders.
● Checked headsets and replaced batteries prior to rush periods to maintain readiness.
● Followed all store policies and procedures in regards to cleaning and sanitizing.
● Kept drive-thru station well-stocked and organized to meet all customer needs.
● Worked during peak business hours such as nights, weekends and holidays and maintained calm, pleasant demeanor.
● Informed customers of regular deals or monthly specials to upsell orders.
● Took orders, prepared foods and processed payments in full-service establishment.
EDUCATION
Midview High School, Grafton OH - Diploma
Aug 1993 - June 1997
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