Accounts Receivable Behavioral Care

E-mail adzdwx@r.postjobfree.com

Denise Hash

*** ********* *****

Whispering Pines, North Carolina 28327

Operations professional with a variety of diverse experience in accounts receivable and mental health insurance billing. Looking for a role to provide knowledge and best practice to the next position,

Work Experience

March 2018- August 2023 Carolina Behavioral Care Pinehurst NC

Patient Accounts Specialist

. Enter daily charges for 24 providers, currently bill NC Medicaid, Carolina Complete, Amerihealth, Alliance and Vaya for multiple office sites

. Post electronic payments from Medicaid, Carolina Complete, Amerihealth, Alliance and Vaya into patient’s ledger resulting in a 10 percent decrease

in errors annualy

. Analyze and rectify all denials for each insurance carrier listed above

. Post lab charges for Carolina Behavioral Care Lab

. Run and maintain Accounts Receivable report and accounts for each insurance carrier above

. Call and follow up with insurance companies as needed

. Maintain an Exclusions Report for any failed electronic claims

. Assist in training other staff as needed

November 2014 – March 2018 Carolina Behavioral Care Pinehurst NC

Billing Manager Synapse Analytical Labs

. Managed all aspects of lab billing for Synapse

. Input all charges from daily labs performed for three office sites

. Posted Payments and Tracked denials

. Supervised the accounts receivable report monthly

2010 - 2014 Carolina Behavioral Care Pinehurst, NC

Corporate Office - Special Projects Manager

•Oversee implementation for new company phone system for all 12 sites.

•Track and coordinate repair and updates for phone system.

•Billing for all mental health IPRS claims to LME’s.

•Oversee Meaningful Use Incentive attestation for 14 providers.

•Oversee Meaningful Use Audits

•Maintain and track all bankruptcy claims

•Maintain and stock all office supplies

•Enter pertinent information into CAQH, for credentialing purposes

2005 - 2010 Carolina Behavioral Care Pinehurst, NC

Office Manager

•Oversee 14 administrative staff members.

•Responsible for hiring and terminating of administrative staff.

•Leader in problem solving in all aspects of the office setting.

•Oversee all operational aspects of the office.

•Played an integral role in EMR implementation.

1999 – 2005 Carolina Behavioral Care Pinehurst, NC

Patient Accounts Specialist

•Responsible for electronically billing insurance claims for 10 sites.

•Responsible for electronically remitting claims from Blue Cross, Medicare and NC Medicaid.

•Performed daily deposit for all patient and insurance payments.

•Posted all miscellaneous insurance checks and adjustments.

•Maintained a monthly Accounts Receivable report.

•Communicated with insurance companies or with patients to resolve any denials or unpaid balances.

•Performed patient services with the patient via phone regarding patient statements and questions.

Education

Attended the University of North Carolina at Wilmington

Attended Sandhills Community College

Additional Certificates

Notary Public

References

Available Upon Request.

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