Asmita Gautam

*** ***** ***** ****** ***********, Canada adzdwq@r.postjobfree.com +1-437-***-****

Motivated sales associate with 3+ years of experience in retail environments, working both at Big Mart and Bhat-Bhateni Supermarket. Recognized for the ability to provide outstanding customer service, boosting sales and strengthening brand loyalty. Seeking to transfer my high energy and passion for the retail industry to a leading luxury retailer.

Education

Staff Nurse

Narayani Samudayik

Hospital

Jun 2016- Oct 2019

Key Skills

• Communication and

Interpersonal Skills

• Customer-Focused-

Mindset

• Time management

• Deep Knowledge in

Product or Inventory

• Genuine into

Enthusiasm for the

Company and

Product

• Creative Problem

Solving & Decision

Making when

Dealing with the

Customer Issues

• Empathetic Attitude

• Active Listening and

Trust-Building

Licensure

Registered Nurse- Nepal

Nursing Council (NNC)

(2019)

Professional Experience

Sales Associate

Bhat-Bhateni Supermarket, Kathmandu, Nepal Jan 2021- Feb 2023

• Provide exemplary customer service by portraying a gracious, friendly and engaging manner

• Anticipate and promptly respond to client need, adhering to store service experience standards

• Maintained 98% customer service satisfaction score over 6 consecutive months

• Accurately and efficiently process all POS transactions

• Adhere to and apply visual directives, ensuring that store standards are executed daily

• Communicate the brand aesthetic, philosophy and lifestyle to clients

Store Associate

Big Mart, Kathmandu, Nepal Dec 2019- Dec 2020

• Achieved 100% of individual and store sales targets for one year by engaging proactively with customers and marketing new brands and product lines

• Maintained sales floor by arranging and organizing merchandise, stocking merchandise, and setting up

displays per company standards and store policies

• Effectively handled all customer requests, ensuring professional and prompt customer service

• Operated point-of-sale systems, processing sales, refunds, exchanges and distribution of returns to appropriate departments

• Opened store on 25% of shifts, including opening cash drawer and fulfilling a 20-point operating checklist.

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