513-***-**** adzdwh@r.postjobfree.com

Batavia,Ohio 45103

Jackalyn Srofe

Objective

Obtaining a position where I can excel and grow in my experience and qualifications while also providing excellent service. Work experience

October 2009-Present Eastgate Dental Excellence

Cincinnati,OH

Schedule and Treatment Coordinator

● Daily preparation of scheduled patients including but not limited to updating insurance,unscheduled treatment,copays,balances and credits on accounts,appointment cancellation history and unscheduled family members.

● Present various treatment and payment options to patients to keep our treatment acceptance at 75%and higher.

● Took over the task of appealing dental insurance claim denials successfully receiving payment for over 65%of denied claims.

● Created and managed recare system,successfully reaching overdue patients in a timely and efficient manner keeping our hygiene schedule booked at a minimum of 90%.

● Created a system for reaching unscheduled patients,rescheduling an average of $5000-$10,000 in production per month.

● Was able to create our current treatment schedule template using production and scheduling data,reaching our production goals every month since January 2021.

● Follow a system for patient confirmations that reduces our last minute cancellations to an average of 0-3 per day.

● Greeting patients and taking exceptional care of new patients in the practice.

● Answering and handling all phone calls in a timely and efficient manner.

● Obtain and enter insurance plans for patients accurately and efficiently to provide correct treatment estimates decreasing the amount of accounts that are over 90 days past due. July 08-February 2010 Endres Gateway Dentistry

Cincinnati,Ohio

Receptionist/Nanny

● Answer telephones and assist patients with their call

● Enter various information into computer

● Verify insurance and enter into computer

● Confirm appointments

● Greet Patients in a timely and friendly manner

● Keep inventory of office supplies and order when necessary

● Keep schedule efficient and as productive as possible by following a schedule template.

● Check out and schedule patients

● Perform miscellaneous tasks around office

● Help assist in operatory when necessary

In addition to working at the front desk I provided care for the doctor’s son from July 2008-April 2009:

● Responsible for child’s well-being and safety

● Keep child on a feeding and napping scheduling

● Change diapers and clothes when necessary

● In mornings get child dressed and ready for the day

● Provide educational time with reading,children programs on television,and educational toys

● Other miscellaneous duties

November 07-February 2008 Advance Family &Implant Dentistry Cincinnati,Ohio

Receptionist

● Provide Excellent Customer Service

● Greet patients in a timely and friendly manner

● File Charts,insurance claims,and invoices

● Answer telephones and transfer calls in a timely and friendly manner

● Create new patient charts

● Enter patient information into computer

● Schedule appointments

● Collect payments and enter into computer

● Pull charts for doctors and hygienists

● Keep waiting area tidy and comfortable for patients and visitors

● Obtain correct insurance information

● Verify insurance information and enter into computer

● Confirm scheduled appointments

March 2005 -2010 Skyline Chili

Cincinnati,Ohio

Cook,Server,Drive-Thru,Kitchen,Shift-Manager,Register,Opener

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