Call Center Customer Service
Resume:
PROFESSIONAL SUMMARY
Knowledgeable Call Center Representative with experience assisting
customers. Accomplished in recording accurate information while exceeding customers' expectations in a high-volume call center. Gifted in keeping sensitive and confidential information private. WORK HISTORY
Call Center Agent, General Dynamics GDIT, 07/2019 - Current General Dynamics GDIT
Manager in Training, 06/2018 - 07/2019
Things Remembered
AssistantManager, 01/2018 - 06/2018
Family Dollar
Assistant Manager, 10/2017 - 01/2018
Citi Trends
Shreveport, LA 71118
***********@****.***
SKILLS
TAREKA JOHNSON
Maintained and encouraged customer loyalty through courteous and efficient resolution of disputes, complaints and discrepancies.
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Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
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Responded to customer requests, offering excellent support and tailored recommendations to address needs.
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• I am a MIT
I also control the daily operations of running a large retail personalization store
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• Interviewed & trained several members of the staff
• Controlled inventory & provide excellent customer service. Exceeded goals through effective task prioritization and great work ethic.
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• Improved operations through consistent hard work and dedication. Participated in team-building activities to enhance working relationships.
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• In charge of the daily operations of a retail grocerystore
• I opened, closed, & stocked the store
• Supervised severalemployees
Controlled inventory, shift payroll & provided excellentcustomer service
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I also received vendor shipment., in charge of the daily operations of a retail clothingstore
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• Documentation and reporting
• Quality assurance
• Answering questions
• Problem-solving skills
• Customer support
• Call center operations
• Gathering information
Store Manager, 02/2012 - 06/2017
Rue 21
Store Manager, 01/2006 - 02/2012
Rainbow Shops
Store Manager, 02/2004 - 01/2006
Dollar Tree
Store Manager Kaybee, 01/1998 - 01/2004
Toys
EDUCATION
• I opened, closed, & stocked the store
• Supervised severalemployees
Controlled inventory, shift payroll & provided excellentcustomer service
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• 2
• Supervisor of overall daily operations of aretail clothing store
• Interviewed jobcandidates and made staffing decisions Managed staff of 7 sales associates, 1 stockassociate team and 3 assistant managers
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• Hired, trained and evaluated personnel insales and marketing
• Scheduled and led weeklystore meetings for all employees
• Conductedstore inventories once per quarter.
Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
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Developed new store location from ground up by hiring and training efficient team.
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Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
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Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
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Managed inventory control, cash control and store opening and closing procedures.
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Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
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Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
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Managed inventory control, cash control and store opening and closing procedures.
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Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
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• Completed point of sale opening and closing procedures. Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
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Business Management
University of Louisiana Monroe - Monroe, Louisiana High School Diploma, 1993
Shreve High School - Shreveport, Louisiana
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