Administrative Assistant Customer Service
Resume:
Mikaela Smith
Member Services Representative, Administrative Assistant, Clerical Receptionist
Henrico, VA 23231
***************@*****.***
EXPERIENCE
Richmond,VA — Regulatory Compliance Analyst
1/10/23 - PRESENT
-Complete daily administrative tasks not limited to: data entry, record filing, critical analysis of sponsored courses in accordance with rulings & opinions of the VA Supreme Court, correspondence with sponsors, attorneys, and law firms regarding MCLE course application submissions and status. Answer questions regarding attorney MNCLE records and transcripts.
Richmond,VA — Personal Assistant/Administrative Assistant, Contractor
April 2019 – 1/09/23
-Assist client with daily administrative tasks not limited to: data entry, data analysis, email & phone support, fax, appointment scheduling, payroll & billing, record filing, edit & review client correspondence & communications .
Teleperformance, Richmond, VA — Member Services Representative
October 2018 - April 2019
-Gather preliminary/demographic information pertaining to members inquiring about or requesting a home loan
-Inform member of home loan products offered by the company
-Relay preliminary information to a Loan Officer and introduce him/her to the member to further assist
Freedom Respiratory, Henrico, VA —Receptionist/Customer Service Representative
July 2017 - May 2018
-Collect new patient demographics, contact information, and health history
-Collect patient payment
-Operate multi-line phone system
-Notify respiratory therapists of arrival of scheduled patients
-Assist customer service representatives with order fulfillment and patient registration
-File or shred documents containing confidential information
-Fax and print documents necessary for durable medical equipment office use
EDUCATION
Southwest Technical College, Southwest Wisconsin— Certified Practical Midwife (CPM)
January 19 2021 - Current
Midwifery NARM certification
Maha Vira School of Yoga, Richmond, VA — 200hr RYT
February 2019 - December 2019
Completed 200 hours of Ashtanga Vinyasa training with 500 hr Advanced Yogi Johnathan Miles.
Reynolds Community College, Richmond, VA
February 2015 - June 2017
General Education courses
Pharmacy Technician training & certification
Randolph College, Lynchburg, VA
August 2014 - December 2014
General Education courses; freshman year studies
Thomas Jefferson High School, Richmond, VA -Advanced Diploma
September 2012 - June 2014
General Education courses;Honors/AP
References
Kay E. Jungle email: ************@*****.*** 619-***-****
Teleperformace front Office: 804-***-****
Freedom Respiratory Office Manager -Jennifer Valentin: 804-***-****
SKILLS
Typing (50 wpm)
Writing, editing, proofreading
Scanning, filing, faxing
Organization, charting
Office: MS word, MS office Suite, Excel, Teams
AWARDS
Presidential Scholarship Award: 2014
J. Sargeant Reynolds Dean’s List 2017
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