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Customer Service Human Resources

Location:
Owerri, Imo, Nigeria
Posted:
August 31, 2023

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Resume:

CHIM GODLINE NKEIRU

Plot ***, Spibath Akwakuma, Owerri, Imo State, Nigeria.

Tel: 070********, 090********

Email: adzdut@r.postjobfree.com

PERSONAL STATEMENT

I am a resourceful, creative and imaginative, quality focused, timing and target oriented personnel. Highly independent but a team player, quite analytical with effective communication skills, a practical problem solver with good administrative skills, self- motivated with proven capacity to adapt to constant and changing environment and ability to maintain calmness in difficult environments. Interests in leadership and opportunities, ability to learn on a job and the capacity to multi task. Innovative while finding ways of maintaining standard.

My objective is to join existing staff to work in a challenging organization where my resourcefulness, skills and industriousness would be effectively utilized towards improvement of organized operations and achievement of management objectives. PERSONAL DATA

Address: Plot 546 Spibath, Akwakuma, Owerri, Imo State. Mobile phone number. +234**********

E-mail address adzdut@r.postjobfree.com

Gender: Female

Marital Status Single

L.G.A: Ahiazu Mbaise

State of Origin: Imo State

Nationality: Nigerian

Religion: Christianity

EDUCATIONAL PROFILE

University of Nigeria, Nsukka. 2020 -

M.A English and Literary Studies

(In View )

Imo State University Owerri, Imo state. 2012-2016

B.A English and Literary Studies

(Second class, upper division )

Owerri Girls Secondary School Owerri, Imo State. 2002-2008 Senior Secondary School Certificate Examination (SSCE)

(Nine credits)

Police Children School Owerri, Imo State 1994-2002 First School Leaving Certificate (FSLC).

TRAINING AND CERTIFICATIONS

Ricdenis Computer Institute. 2009

(Desktop publishing)

HOREBSON RESOURCE 2013

Human resources and skill acquisition

(Leadership, interpersonal relationship, Communication and entrepreneurship skills)

KEY SKILLS AND COMPETENCIES

• Highly Observant and Analytical

• Ability to work Independently

• High level of integrity and transparency

• Work effectively under time constraint

• Self-motivated, and target oriented.

• Effective communication skills.

• Active listener

• Corporate ethics knowledge

WORK EXPERIENCE

2019 - 2020: English/ Literature Teacher

Pan De Vida Academy Umunoha, Mbaitolu, Imo State.

Responsibilities:

• Plans, prepares and delivers instructional activities and shows written evidence of preparation upon request by immediate supervisor.

• Adapts teaching methods and instructional materials to meet students varying needs and interests.

• Manages students behaviour in the classroom by involving approved disciplinary procedures to maintain order amongst the students whom are my responsibility.

• Establishes and communicates clear objectives for all learning and projects and communicate those objectives to the students.

• Maintains accurate and complete students record as required by laws, district policies and administrative regulations.

2017 – 2018: English/ Literature Teacher

Command Day Secondary School Ojo, Lagos (NYSC)

• Created instructional resource for use in the classroom.

• Planned, prepared and delivered instructional activities.

• Managed students’ behaviour in the classroom by involving approved disciplinary procedures.

• Established and communicated clear objectives for all learning activities.

• Planned and conducted activities for a balanced program of instruction, demonstration and work time that provides students the opportunities to observe, question and investigate.

2017: Receptionist

Shelvac Excelsior Hotels and Suites.

No.1. Shelvac Alvenue New Owerri, Owerri, Imo State.

• Responsible for the front office duties, including meetings, greeting and attending to the needs of guest to ensure a superb customer service experience.

• Answered, screened and forwarded incoming phone calls.

• Provided basic and accurate information in person and via phone/e-mail.

• Ordered front office supplies and kept inventory/stock.

• Checked in and verified guest payment methods during check in.

• Ensured all the reservations and cancellations are processed efficiently.

• Assisted in keeping the hotel reception area clean and tidy at all times.

• Responsible for accurate and efficient accounts and guests billing process. 2011 – 2012: Supervisor

Metrock Limited

k/m3 Egbeada Orlu road Owerri.

Responsibilities:

• Managed workflow by defining goals, communicating objectives and monitored team performance to reach targets.

• Trained new hires by helping them understand their role and support them during their transition.

• Reported team and individual performance to the human resource and senior management.

• Tested the machines and equipment for work before use and made sure my team is in their appropriate work uniform to avoid accidents.

• Monitored and supervised the timely arrival of scheduled employee and report absentee.

• Supervised work done before approving for marketing.

• Maintained safety and security among my team.

Field work experience/ volunteers.

• Under my personal pet project (iccf) "Inculcating culture and consciousness in children through folktales". I visited many primary schools and junior secondary schools in Eastern Nigeria to inculcate culture and conscientiousness through folktales.

• Under a colleagues pet project "Olu Igbo Amaka"(Igbo language is beautiful). We visited some primary and secondary schools in owerri sensitizing the students on the need to speak our mother tongue (Igbo language) and the need to be proud of and speaking your language.

• Under a memorial pet poetry movement in honour of Christopher Okigbo " Return to Idoto" we visited schools, the river "mother idoto" and Okigbo's hometown Ojoto in Anambra state on poetry renditions in his honour.

• Member Madonna Board of Lectors Nsukka, Enugu State.

• Member Catholic Youth Organization of Nigeria(CYON) Nsukka chapter, Volunteer church wardern and Alter decorator.

HONOURS AND AWARDS

• Award of recognition as a Worthy Ambassador of National Association of Students of English and literary Studies ( NASELS) 2015.

• Merit Award of Strength of Character as a corp member without blemish in Nigerian Army Cantonment, Ojo Barracks, lagos.

UNPUBLISHED ACADEMIC WORKS

• "Return to Idoto" poem

• Motherism in Toni Morrisons' Beloved. (Manuscript)

• Psychoanalysis in Toni Morrisons' Sula (Manuscript)

• Resistance and Violence as a Running Motif in African American and Carribean Literature:a look at Frederick Douglass' Slave Narrative and Andrew Levy's Long Song. (Manuscript).

LEADERSHIP EXPERIENCES

• Punctuality prefect of Girls secondary school owerri (2007/2008)

• Departmental representative to the faculty at Faculty of humanities, Imo state University.

• Alumni Secretary to the piooners of Santa Maria Old students Association, Umuaka, Njaba LGA, Imo State.

LANGUAGES SPOKEN

• Fully fluent in Igbo Language

• Fully fluent in English

• Basic French speaker.

HOBBIES

Teaching, reading, scrabble, swimming, travelling. REFEREES

Available on request.



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