ALEXUS LONNON

** ******* ****** ******, ** *****

Phone 803-***-**** E-Mail adzdu9@r.postjobfree.com

PROESSIONAL PROFILE

Customer service oriented professional with 7+ years of management and patient care experience. Able to coordinate workflows and communicate effectively with co-workers, patients, and staff. Follow policies, procedures, and guidelines to ensure consistent quality. Maintain and safeguard patient privacy and confidentiality.

oAcademic Honors Recognition / Honor Roll.

oUltimate Medical Academy – HIPAA Essentials for Healthcare Professionals Certificate.

oAttention to detail needed to maintain high levels of accuracy.

oWell-organized, able to manage time and priorities in multi-task environments.

oFunction independently with minimal direction and guidance.

oCommunication Platforms – Zoom and Google Meet.

oMicrosoft Office Applications – Word, Excel, Outlook, and PowerPoint.

KEY QUALIFICATIONS

Medical Administrative Assistant Medical Terminology Medical Transcription Patient Processing Patient Registration

Medical Records Management Check In Check Out Data Entry Release of Information HIPAA Compliance

Medical Laws & Ethics CMS 1500 Claim Form Billing Cycle Claims Appeal Process Medical Billing Knowledge

Third Party Billing Medicare Medicaid HMO PPO Basic Coding Skills for ICD-10 & CPT

Insurance Verification Anatomy & Physiology

EDUCATION

Ultimate Medical Academy Associate of Science Degree / Health Sciences – Medical Administrative Assistant, 2023

WORK EXPERIENCE

Comfort Keepers Home Care – Sumter, SC 11/2022 – Present

Home Health Aide

oMaintain a safe, secure, and healthy environment.

oTake vital signs and assist with activities of daily living – personal hygiene, mobility, and feeding.

oHandle light housekeeping duties, prepare meals, and transport to doctor appointments.

oDocument patient condition and activities and any changes to patient care plan.

oEnsure confidentiality and privacy standards of protected health information.

KJ's Market Grocery Store – Florence, SC 03/2023 – Present

Cashier / Customer Service Representative

oTrian new hires, answer inbound calls and provide quality customer service, greet customers, and answer questions.

oProcess transactions, western union, and money orders, scan and bag items, operate cash register, and follow policies and procedures.

oDocument returns and inventory and work effectively as a team to meet front-end performance goals.

GPM Investment – Sumter, SC 11/2017 – 04/2022

Manager/ Cashier / Customer Service

oEvaluated employee job performance and conformance to regulations.

oRecruited, interviewed, and selected new employees.

oProcess transactions, managed safe, and deposited money in ATM machines.

oTrained employees in job duties and interpreted and communicated work procedures and policies to staff.

oResolved customer complaints and answered customer questions.

oSupervised the work of employees to ensure adherence to quality standards, deadlines, and proper procedures, and corrected errors and problems.

McDonald's – Sumter, SC 07/2014 – 11/2017

Shift Manager

oTrained new hires, took orders at drive thru via headset, accepted payments, managed inventory,

oHandled online orders and completed paperwork for location.

oMaintained a customer focused, team oriented environment by building effective relationships and providing guidance and support to employees.

Prior work history includes 3+ years of experience as a Cashier at Chuck E Cheese in Sumter, SC

Contact this candidate